Grappone Honda

The process of purchasing our new vehicle at Grappone Honda was very professional.All information was displayed and there was no high pressure. all in all a pleasant experience.

I was at Grappone Honda on October 11, 2012 at 4pm. I made an appointment to get my Pilot's recall fixed (it was related to the lights. My headlight was out and I mentioned I wasn't sure if it was related to the recall), my remote lock was not working correctly (it would not lock all the doors remotely which I explained when making the appointment), and my car needed an inspection. On the 11th I was informed that my car would not pass inspection unless it had the tie rods replaced. I agreed to the service. I was charged $330.42 for all the services and left. Immediately after I left Grappone I stopped to get gas. My headlight was still out. I went back to Grappone. The man dealing with my account said "Oh, I didn't realize you had a headlight out." I said, "That's why I came in." He said he didn't realize that. He thought it was just the recall. I explained that I came in because my light was out and I was unsure if it was related to the recall. Besides, how could my car pass inspection with a headlight out? I left again. I stopped at Panera on the way home and noticed my remote lock still did not work. At that point I was very disappointed at the service I received at Grappone. I went in for three simple services and was charged $330.42 for largely unrelated issues and two of the reasons why I came in were not resolved. I called Grappone again but the shop was closed. My husband called the next morning and complained. An appointment was made for October 17, at 4:30pm. On the 17th I arrived to get the remote lock fixed. I was there for approximately 10- 15 minutes when the assistant manager came in to speak with me. He said my remote lock, did indeed work. I said, "It does? Why doesn't it work for me then?" His response, "Maybe your fingernails are too short." I was immediately offended - largely due to his tone which was condescending. We walked out to my car and he was showing me how my remote light now lights up and he asserted last week it did not and that is why the battery was replaced. I told him it lit up prior to last week's service and there was more wrong than a battery. He proceeded to show me how my car remote "worked." He locked the doors with the remote. I opened the front driver's door (the one I was having difficulty locking and unlocking remotely). It was NOT locked and my remote was NOT working. I told him I'd go and wait for them to fix the problem. I waited an hour. The assistant manager came out to tell me that both front door actuators are not working and both need to be replaced. I was floored. I was only having trouble with the front door lock. The remote DID access the other doors. So I came for the 2nd time having an issue with my front driver's side door not locking and now my passenger door won't lock either. My driver's side door not locking was not a "new" problem. It was a problem I had for over a year. The entire year it was just the driver's side door. Now after an hour of being looked at by Grappone it is now the passenger door as well. I feel disrespected. I am disgusted with the lack of customer service due to the assistant manager's off colored comment about my fingernail size. I think Grappone is careless and did not address my initial concerns the first time. I had to go back three times for something that could have been handled in one visit. Further, I now feel Grappone has questionable integrity. I did not have TWO faulty doors when I arrived. Now I do. I am very upset by my whole experience. To think, I was looking to trade in my Honda and was looking at models in your yard. I can assure you my business is lost if this is not remedied. Further, I have intentions to report this behavior to the Better Business Bureau.

Finally a good car shopping experience. It was the easiest car buying experience I have ever had. The salesman was very professional and courteous . Haven't had the CR-V serviced yet but if it was the buying experience I will be very happy.

Went to dealer after confirming vehicle was available. Arrived at dealer at 10:00 am,when they opened, was told vehicle was sold. I asked them to explain how a vehicle could sell when they were not opened for business./ They had no reasonable explanation. Have had vehicle service there and the work was done incorrectly. Stay away

Professionally competent, personal, and pressure free experience. This is the fifth vehicle I lease from Grappone. I would not consider going elsewhere. The service department is also awesome. The Grappone staff is the epitome of what customer service is or should be.

I would recommend this dealer to all my friends and family. Low pressure, great environment, and made me feel like I was at home. Thank you to all the sales staff at Grappone Honda for making my purchasing experience so wonderful :)

As soon as I drove into Grappone dealership in Concord, NH Brian Badger approached and asked if he could be of any assistance here is his business card.... Loved the approach. Then he left us alone until we requested him. Another salesperson on the floor approached us and we chose Brian over her. We sensed that Brian was not a seasoned salesperson, but that was fine. He was honest and eager to help but not overly aggressive, which appealed to me. The entire process was supported by Joe Dubois which was extremely helpful. I have recommended Brian to other friends and family members.

Brian went well above in quality if interaction with us. He is sharp, well versed and knows the product very well. He was helpful in all aspects of our trade and in educating us in the newer technology, something difficult for some of us older folks to grasp, but he was patient and handled it well. We consider Brian our new friend. Dan & Barbara Berry www.cleanalkalinewater.com 603-738-8190

I was very pleasantly surprised by all the staff I met, and I would not hesitate to recommend the dealership. Richard very thoroughly and patiently explained all I needed to know about the controls and details. Everything worked out as promised in a hassle free, efficient manner. Bravo!

I was very pleased with my experience at Grappone Honda a few weeks ago. I had one specific used car in mind and that's the car I drove away in. The whole experience from start to finish was excellent. Everyone was very friendly and helpful. My sales person Andre Liqui was great, he only focused on the cars I was interested in and worked very hard along with Jason Weeden in the finance department to get my payment where I wanted it to be. My two teenagers even had a good time. Thank you very much Grappone Honda! P. Houde