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Friendly environment, clean public areas in accordance with current standards due to COVID, very little wait time. Always kept informed of service; personnel... readily available to answer my questions.
The staff, especially Ryan my Sales Rep, was frendly, approachable, very knowledgeable and striving to make the best deal for me! In short, he listened... to my inputs, needs and made me feel important to the final outcome. Also, I cannot forget Crystal who kept me in the game, kept me informed of the on-going deals and hooked me up with Ryan. Crystal was critical to me staying with Grappone and leasing a new 2021 RAV4!
My first experience with Toyota but well assured will not be my last!! I would like to thank Andres, Mike and Dave for taking such awesome care of our... needs and surpassing all expectations. All your services provided thru the process we could not ask for better. We look forward to enjoying our brand new Rav4! Thanks again to the Grappone family who make it a pleasure to walk thru the door!
Congratulations on your new Rav4! Thank you so much for such a great review and for coming to visit us at Grappone, we are happy we were able to set y...ou up in a car that you love.
Service was fast and everyone was friendly. The Service Advisor clearly explained my options on needed repairs. And there was plenty of room to sit and... be socially distant from others waiting.
Moe is fabulous and always does such a great job. Everyone is so helpful and courteous. Brayden was also very efficient and courteous.
No bs....you do your job and do it exceptionally well all the time. There is a trust that I do not know exists in any other car dealership.
Everything is awesome . Great service. Great prices. You get a dealer oil change cheaper than a quickie place. And the waiting area is awesome.
Prompt, efficient,friendly. I love Grappone Toyota!! I tell everybody I know that they should go there with any Toyota problems!!
professional, customer focused. Easy to do business with. Good website, customer focused service advisers, convenient location. Good sales experience.... Clean facilities.
Everybody were very personable. They were very helpful. Brian took the time to explain things. He worked with me to set up an appointment to have it fixed.