Reviews
Moe is beyond amazing!
Moe is beyond amazing! Not only did he help us find the perfect car, he did everything he could to make it work with our hectic schedule. I've been to other dealerships but hands down this one has the kindest staff and most welcoming environment! Enjoy your retirement Moe! You've earned it!
Moe is beyond amazing!
Moe is beyond amazing! Not only did he help us find the perfect car, he did everything he could to make it work with our hectic schedule. I've been to other dealerships but hands down this one has the kindest staff and most welcoming environment! Enjoy your retirement Moe! You've earned it!
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that Moe went above and beyond to help you find the perfect car while accommodating your busy schedule. We couldn’t agree more—Moe has been an incredible part of our team, and he will be greatly missed in his well-earned retirement. We truly appreciate your support and are so glad you felt welcomed by our team. Wishing you many happy miles in your new vehicle! 🚗💙
2 hours ago New Bucklet up- long and thorough
2 hours ago New Bucklet up- long and thorough review! This is my 6th car from Grappone Toyota. While I love to negotiate a better price I absolutely despise the haggling that comes with new car purchases. Buying from Grappone makes the process truly painless. The price is the price and it's fair- whether buying new or trading in your old car/truck- may not be the highest but it's definitely not the lowest either, and I'll say it again, it's fair. I have purchased many cars from Ryan Provencher but he has moved up the chain because he is that good. Our new Salesperson Sarah Wentworth didn't disappoint. She was thorough and extremely personable and professional. She went through ever detail of my new truck, and there's a lot! What she didn't know 100%, she found out and didn't make up answers which I truly appreciate. She was a pleasure to deal with and wouldn't hesitate to buy another vehicle from her. Another extremely important aspect of Grappone Toyota is their service department, this is where I feel you can quickly lose a customer. Kassandra and Tonya are top notch in very way. Honestly, part of the reason I buy at Grappone is their service dept. I've owned Chevys and Toyota's my whole life and I currently wouldn't take my car to the Chevy dealership in Concord unless it was the only dealership left on the planet. With Grappone, I don't know who else takes a video of your car/truck and shows you what is going on with your vehicle?! Let's face it, buying a new vehicle can be very stressful and if you can minimize the stress why wouldn't you. Do yourself a favor-If you are in the market to purchase a new car/truck I can't recommend Sarah Wentworth & Grappone Toyota enough.
2 hours ago New Bucklet up- long and thorough
2 hours ago New Bucklet up- long and thorough review! This is my 6th car from Grappone Toyota. While I love to negotiate a better price I absolutely despise the haggling that comes with new car purchases. Buying from Grappone makes the process truly painless. The price is the price and it's fair- whether buying new or trading in your old car/truck- may not be the highest but it's definitely not the lowest either, and I'll say it again, it's fair. I have purchased many cars from Ryan Provencher but he has moved up the chain because he is that good. Our new Salesperson Sarah Wentworth didn't disappoint. She was thorough and extremely personable and professional. She went through ever detail of my new truck, and there's a lot! What she didn't know 100%, she found out and didn't make up answers which I truly appreciate. She was a pleasure to deal with and wouldn't hesitate to buy another vehicle from her. Another extremely important aspect of Grappone Toyota is their service department, this is where I feel you can quickly lose a customer. Kassandra and Tonya are top notch in very way. Honestly, part of the reason I buy at Grappone is their service dept. I've owned Chevys and Toyota's my whole life and I currently wouldn't take my car to the Chevy dealership in Concord unless it was the only dealership left on the planet. With Grappone, I don't know who else takes a video of your car/truck and shows you what is going on with your vehicle?! Let's face it, buying a new vehicle can be very stressful and if you can minimize the stress why wouldn't you. Do yourself a favor-If you are in the market to purchase a new car/truck I can't recommend Sarah Wentworth & Grappone Toyota enough.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your detailed and thoughtful review! We're thrilled to hear that your 6th purchase with us was just as smooth and enjoyable as your previous ones. It's always our goal to make the car-buying experience as stress-free and straightforward as possible, and we're glad our upfront pricing and fair trade-in values continue to resonate with you. We're especially delighted to hear such glowing feedback about Sarah Wentworth. She truly embodies our values of integrity and exceptional customer care. We'll make sure she sees your kind words—they’ll mean the world to her! It's also great to know that Ryan's expertise and professionalism left such a lasting impression during your previous visits. Your shoutout to our service team, especially Kassandra and Tonya, is much appreciated. Our service department works hard to earn our customers' trust, and we're proud that the transparency of our video inspections helps you feel confident in our care. We’re so grateful for your loyalty to Grappone Toyota and for taking the time to share your experience. Thank you for recommending Sarah and our team to others—your trust means everything to us! We hope you’re loving your new truck, and we look forward to serving you again in the future. Safe travels! —The Grappone Toyota Team
Very professional and precise!
Very professional and precise! Recommendations were very well done with options to chose. Well done service work.
Very professional and precise!
Very professional and precise! Recommendations were very well done with options to chose. Well done service work.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We recently bought a Toyota Tacoma through Sarah
We recently bought a Toyota Tacoma through Sarah Wentworth. We can not express how happy we were with the whole experience. Sarah is such an amazing asset to your sales team!! She made us feel at home and relaxed. The whole experience was stress free and we left feeling as though we made a new friend. We will definitely recommend Grappone!
We recently bought a Toyota Tacoma through Sarah
We recently bought a Toyota Tacoma through Sarah Wentworth. We can not express how happy we were with the whole experience. Sarah is such an amazing asset to your sales team!! She made us feel at home and relaxed. The whole experience was stress free and we left feeling as though we made a new friend. We will definitely recommend Grappone!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Dealership was very professional and clean.
Dealership was very professional and clean. Employees look like they enjoy their jobs at this place . They support each other to help the customer .
Dealership was very professional and clean.
Dealership was very professional and clean. Employees look like they enjoy their jobs at this place . They support each other to help the customer .
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great service friendly people
Wow- always friendly- always helpful- the Grappone team has always been amazing. Toby signs you in and gives you a friendly ride to work!
Great service friendly people
Wow- always friendly- always helpful- the Grappone team has always been amazing. Toby signs you in and gives you a friendly ride to work!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Patrick, thanks for your praise and kind comments about our team. Please let us know if there is anything else we can do for you; we are more than happy to help!
The quality of service I received from Grappone is expert
The quality of service I received from Grappone is expert and precise. Recently brought our Toyota Prius in for three indicator (idiot) lights on the dash. They diagnosed and fixed the issue (ball joint). My only complaint is that there was $170 diagnostic fee on top of the $500+ to fix the problem. I asked if the fee diagnostic fee was applied towards the fix and was told it was not. This is likely the standard in the industry, but it's a steep cost on top of a fix that is already expensive.
The quality of service I received from Grappone is expert
The quality of service I received from Grappone is expert and precise. Recently brought our Toyota Prius in for three indicator (idiot) lights on the dash. They diagnosed and fixed the issue (ball joint). My only complaint is that there was $170 diagnostic fee on top of the $500+ to fix the problem. I asked if the fee diagnostic fee was applied towards the fix and was told it was not. This is likely the standard in the industry, but it's a steep cost on top of a fix that is already expensive.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Best service dept around.
Best service dept around. The staff makes sure in advance that your parts will be ready for your vehicle when it’s time for service. They have taken care of my family with all our needs, Toyota plus other brands.
Best service dept around.
Best service dept around. The staff makes sure in advance that your parts will be ready for your vehicle when it’s time for service. They have taken care of my family with all our needs, Toyota plus other brands.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Service With A Smile Always
Grappone staff never fail to impress. Inspection, exhaust repair, oil change all smooth. Service advisor was great. Yearly inspections they always get you in and out. I love this place.
Service With A Smile Always
Grappone staff never fail to impress. Inspection, exhaust repair, oil change all smooth. Service advisor was great. Yearly inspections they always get you in and out. I love this place.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Kelly, thank you for your kind review; we are happy to pass along your comments to the team here at Grappone Toyota! Please don't hesitate to reach out if there's anything additional we can do for you.
Glad I could get my service done good tech and writer
Glad I could get my service done good tech and writer combination. Sean snow was able to update me the whole way and the technician did a A1 job
Glad I could get my service done good tech and writer
Glad I could get my service done good tech and writer combination. Sean snow was able to update me the whole way and the technician did a A1 job
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair