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Reviews

4.8
135 lifetime reviews.
  • Excellent customer service!

    My first experience with Toyota but well assured will not be my last!! I would like to thank Andres, Mike and Dave for taking such awesome care of...

    Dealer Response

    Congratulations on your new Rav4! Thank you so much for such a great review and for coming to visit us at Grappone, we are happy we were able to s...


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    My first experience with Toyota but well assured will not be my last!! I would like to thank Andres, Mike and Dave for taking such awesome care of our needs and surpassing all expectations. All your services provided thru the process we could not ask for better. We look forward to enjoying our brand new Rav4! Thanks again to the Grappone family who make it a pleasure to walk thru the door!

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Congratulations on your new Rav4! Thank you so much for such a great review and for coming to visit us at Grappone, we are happy we were able to set you up in a car that you love.


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  • Ordered part for service, then it got "lost"

    I was contacted by Toyota manufacturing that I had a safety recall of my passenger side airbag. I contacted Grappone Toyota service about getting ...


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    I was contacted by Toyota manufacturing that I had a safety recall of my passenger side airbag. I contacted Grappone Toyota service about getting the part fixed. I was told that they would have to order the part and would let me know when it arrived to schedule an appointment. After receiving their call that my part had arrived I scheduled an appointment to have the part replaced. The day before my appointment I received a call from Grappone Toyota service that they did not have the part in stock and would have to order it for me. When I questioned them as to what happened to the part they had already ordered for me I was told that they "didn't know what happened" and that I would have to order the part to have it replaced. Now almost a month from being informed that my car had a recalled part, I am no closer to having it fixed, and am waiting for another part to arrive. Hopefully that one doesn't get "lost" as well.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Stress-free new car purchase from Grappone

    Our sales rep. Taylor Thorne-Stickler made the buying process for our new RAV4 XLE non-stressful & very enjoyable. Taylor was very knowledgeable ...

    Dealer Response

    Hello Carolyn & John, thank you for your detailed feedback about your experiences past and present. We are happy to hear that you enjoyed our new...


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    Our sales rep. Taylor Thorne-Stickler made the buying process for our new RAV4 XLE non-stressful & very enjoyable. Taylor was very knowledgeable about the new 2017 RAV4's that we were looking at & she helped us make a decision on the type of RAV4 that was best for us. We finally decided on the RAV4 XLE because it had exactly the features we wanted after she went over each of the varieties of RAV4 & what the difference between each one was, both features & price. We appreciate the "Grappone pricing" so there is no hassling over price & this was true for our trade-in too. We had been to another Toyota dealer in Manchester NH first & left there because we were so disappointed in the whole process at the other dealer. We had a trade-in towards our new car purchase & the other dealer offered us such a low price for our car without even hardly looking at it & when we were ready to walk out they increased the offer by $4000. That is the type of experience at a car dealer that has made us dread dealing with car salespeople in the past. At Grappone the Manager, Carole, looked at our trade-in & took pictures & then asked us to go out with her in the car while she drove it. She came back in and gave us a fair offer the first time & did not offend us by offering such a low price as the other dealer had. We were trading in a 2012 Highlander Limited that was in very good condition & we were insulted by the offer from the first dealer. We had bought the 2012 Highlander Limited from Grappone & had a good experience with our salesperson Greg but did not go back initially to buy our RAV4 because of a bad experience when we went into Grappone to purchase a new Tacoma in 2014. The salesman we had dealt with when purchasing the Highlander had been promoted to sales mgr. & he referred us to a salesman. That salesman did not seem to want to locate the color of truck my husband wanted, which was green because Grappone did not have a green Tacoma in stock. Greg, the now sales mgr., did not check to see how things were going with us again & seemed more interested in chatting with the other sales managers & we left & went to buy the truck at another dealer who would locate the green truck & go get it for us. We took a chance going back to Grappone again for the RAV 4 & luckily had a very good experience at Grappone again due to Taylor's helpfulness & professionalism. Both my husband & myself love our Toyota's & we will continue to buy Toyota's & we would definitely go back to Taylor again. Our next new vehicle will be a Tacoma when Toyota finally makes a GREEN truck again. We will keep the 2014 Tacoma which is green because right now Toyota does not have a green Tacoma. Please give this feedback to Toyota. There are people, including us, that want a green Tacoma.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hello Carolyn & John, thank you for your detailed feedback about your experiences past and present. We are happy to hear that you enjoyed our new upfront process and that you had a positive experience with Taylor. We apologize for any poor impression we left in a previous experience and will continue to try to improve. We appreciate the opportunity to earn your business again and hope all is well with your new RAV4.


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