Grappone Toyota

I had a hard time believing it was a no-haggle business that had our best interests at heart. With each interaction I began to believe it! It's not the old school buying experience we used to dread. It's people resourcing you to buy the vehicle you want in the time that you want it. I never once felt pressure to "hurry up and decide." Grappone has an excellent reputation in the community spanning over four generations.

I have purchased several cars at Grappone and have gotten my service from them for the past several years. They have always been very accommodating with the schedule and have giving me appointments when I needed service right away. They are professional and friendly.

I was in a peculiar situation during the time I was looking for a new vehicle. I had been to multiple other dealerships and had terrible experiences and was feeling very discouraged. My fiancé finally suggested we go to Grappone because he had a positive experience there, even though he did not end up purchasing a vehicle. We drove over 60 miles to get there and I'm so, so glad we did. We were greeted relatively quickly by Taylor, who was extremely personable, knowledgeable, and overall fantastic at her job. My fiancé and I both have worked in sales before, so we have high expectations when it comes to sales people and Taylor is BY FAR one of the best we have ever encountered. I told Taylor what I was looking for' something different than just a sedan, something economical, quiet (in terms of road noise), and safe, and something comfortable as I have back problems and always have problems finding comfortable vehicles. We had already had a Scion iM in mind, but before we even told Taylor that, she recommended the Scion TC and iM. We test drove both and Taylor was extremely knowledgeable about both vehicles and kept all of my concerns in mind at all times. I fell in love with the iM but could not purchase (lease, rather) that day. I was on a very specific schedule for this purchase, as I was going to be terminating a lease early. We made an appointment to complete everything on a day that I had prior engagements at home (which again, is 60 miles away) and I needed to leave by a certain time. Taylor, and the rest of the Grappone team, got us in and out within about 2 hours and I made it home with time left to spare. Everyone at Grappone was extremely respectful of my time which means so much to me. At no point during this process did I ever feel pressured to purchase this vehicle. At other dealerships, I felt pressured, but I also felt judged because of my budget. I literally had a sales person say to me, "I'm not going to even discuss the possibility of putting you in a vehicle you can't afford." And it turned out I could have afforded that vehicle over the vehicle the sales person was trying to get me in! Taylor was very conscientious of my budget even though the pricing is very straightforward at Grappone, and negotiation isn't an issue. She humored me wanting to look at other cars in addition to the iM, but was honest about how much it would cost me, but never made me feel like I couldn't afford something. After my transaction was completed, I needed to call the dealership the next day and everyone I spoke to that day was fantastic as well. Grappone is literally the easiest dealership to work with. My fiancé and I have already decided we will be doing our car buying business through them for a very long time.

They fixed the fender before i asked them to . But I still have not heard anything about the window (drivers) that has been chiped since I bought it. You need to put a maybe for the next question on recomending dealer to a friend.

My new truck is a previously owned Toyota Tacoma which was delivered in 'like new' condition. I am very pleased with the dealership sales staff and the process that the dealership utilizes to insure that the customer makes the correct purchase for their want's and needs.

it was quick, everything was well done, Grappone is doing a great job making customers happy

They ordered the tires I wanted. They priced them reasonably.

It's always a pleasure to visit your facilities. The people are courteous and friendly. The service is always done right and on schedule. The facilities are comfortable, so it's easy to wait for service - but it's also nice to know that I can leave the car and go back to get it later in the day.

I wasn't hunted down in the parking lot, they waited until I entered the showroom. I was greeted by a nice young lady that made sure I knew that they knew I was there and someone would be right with me. My salesman, Armand, was very knowledgeable about the Rav4 I was looking at, very friendly and fun to deal with, and got my deal wrapped up as quickly as possible as I was under a time crunch.

Tim was great!!?. There's a nice lounge to hang out in while waiting for my car. I didn't get to see the accordion player that day - bummer!