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Grappone Toyota

(2,454 reviews)
Sales hours: 10:00am to 7:00pm
Service hours: 7:30am to 5:30pm
View all hours
Sales Service
Monday 10:00am–7:00pm 7:30am–5:30pm
Tuesday 10:00am–7:00pm 7:30am–5:30pm
Wednesday 10:00am–7:00pm 7:30am–5:30pm
Thursday 10:00am–7:00pm 7:30am–5:30pm
Friday 10:00am–7:00pm 7:30am–5:30pm
Saturday 9:00am–6:00pm 8:00am–1:00pm
Sunday Closed Closed
2024 state dealer award
View 2 awards
2024 state dealer award
2024 consumer dealer award
New (603) 270-9199 (603) 270-9199
Used (603) 325-4562 (603) 325-4562
Service (603) 325-4621 (603) 325-4621

Reviews

(2,454 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Grappone Toyota from DealerRater.

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sold my wifes a great car

we baught a car somewhare else and it wasnt a good exsperance then u guys bend over backwords and treat us like we mean something the sales man mow was the best couldnt aske for a better guy hope someone inthere realizes they got a great guy and tell him it i hope u can get me in a new tundra sooon

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thanks for the great feedback! We are happy we were able to help you out after you had a bad experience elsewhere. Moe is a great person and we are glad he is part of our team. Congratulations on your new vehicle. Whenever you are ready we can get you into a Tundra.

Best car purchasing experience yet!

Our experience at Grappone was the best car buying experience yet. We were treated fairly and like real adults (despite being young). I felt like we were taken seriously, and the gentleman, George, who helped us out wasn't pushy or impatient at all. Buying a car was a very big deal for my husband and I and they made us feel very comfortable and confident in our choice. My only negative thing to say would be the amount of time the whole ordeal took, but I suppose it takes that long everywhere. The facility itself was also top notch - add a swimming pool and it would be it's own little resort! Thanks for everything George and Grappone! We will definitely be back when it's time to buy another car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 3.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thanks for the great feedback! We are sorry to hear that it seemed to take a long time, we use that time to make sure all of your needs are met and you leave happy. Thank you for choosing Grappone and congratulations on your new vehicle!

Fantastic dealership; great employees, ASK FOR MOE

I've bought quite a few cars at quite a few dealerships over the past 50 years and nothing compares to the purchasing experience at Grappone. We worked with Moe for the sales and he was fantastic. No pressure, very accommodating and the most cheerful auto salesman I have ever run into. He is truly a pleasure to work with. He's one of the rare individuals who gives you the impression that you, the customer, is his first and foremost concern. On the financing end we worked with Nancy who was equally as cheerful, helpful, and accommodating. Also had a bit of business to do with the parts department and service department and it was the same story. The physical facility is huge and equally amazing. If you want a surprisingly pleasant experience buying a new Toyota, Grappone's the place to go. Make sure you ask for "Moe" - you'll be more than glad you did!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for the great feedback and for choosing Grappone.

Terrific Custer Service!

This was my first time buying a car from Grappone, and I am so glad I did! My dealer was Brian Jones, and he went out of his way to ensure I knew all about my car and to make sure it was the right one for me. Brain?s customer services skills are impeccable, and he stayed late after the regular hours to make sure I would know where to go for my inspection. He also called a couple days later to ask how everything was going, and to make sure I was happy with my new purchase! I would recommend Brian Jones to any and all of my friends and family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thanks for the amazing feedback. We are happy to hear your experience while visiting Grappone was good. Congratulations on your vehicle!

I've bought quite a few cars at quite a few...

I've bought quite a few cars at quite a few dealerships over the past 50 years and nothing compares to the purchasing experience at Grappone. We worked with Moe for the sales and he was fantastic. No pressure, very accommodating and the most cheerful auto salesman I have ever run into. He is truly a pleasure to work with. He's one of the rare individuals who gives you the impression that you, the customer, is his first and foremost concern. On the financing end we worked with Nancy who was equally as cheerful, helpful, and accommodating. Also had a bit of business to do with the parts department and service department and it was the same story. The physical facility is huge and equally amazing. If you want a surprisingly pleasant experience buying a new Toyota, Grappone's the place to go. Make sure you ask for "Moe" - you'll be more than glad you did!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
2 people out of 2 found this review helpful.

Sales Excellent!

This is our fifth car that we have bought from Grappone/Ricky Ryan and just love the non-pushy atmopshere at Grappone. Service is wonderful too.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for the feedback! Congratulations on your 5th Grappone car.

Great dealerhip to work with

I had the best car buying experience I've ever had here. Taylor Throne-Strickler was awesome to work with and didn't feel pressured at all. She really worked with me on what I needed and wanted and within the budget I could afford. Very personable, friendly and knowledgable. I would highly reccomend going through her! Couldn't be happier with my Corolla S :)

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Congratulations on your new Corolla S! Thank you for the review and for the recommendation.

AWESOME TRANSACTION!

Awesome experience. If you're planning to buy car ask for Moe. He's the best! Tell him Charlene Joyce referred you.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for the feedback and recommendation Charlene!

MOE'S THE MAN!

I've bought some new cars in the past at other dealerships and it was like going to get your teeth pulled out with no novacane. The Grappone experiance was one that will last for a long while to come. Moe has to be the easiest person to talk to and made it like we were buying from a friend that wanted the best for us. All the staff showed how much they value the customer's needs and wants.Will we buy from Grappone again, ABSOLUTELY! If you go to get a new or used car Moe's the man.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We always want the best for our guests! Thank you for the wonderful feedback. Enjoy your new vehicle!

Confidence

The first person to greet me when I came through the door at Grappone was George Pollinger. I came with a lot of questions about the leasing option and with an open mind about the kind of car I might acquire as a second vehicle in our family. George was patient, hospitalable, able to answer every question I asked. Within a few hours I was driving away from Grappone with a beautiful new Camry. None of this would have happened if I had not gained complete confidence in George's ability to handle my personal situation. I'm grateful.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Congratulations on your new Camry. Thank you for choosing Grappone and for this great feedback.