Upper Valley Honda

Kali Gregoire was my sales contact at Upper Valley and she did a great job. Hard to believe she is so new to auto sales. I hope she has a good career in the sales business. Smart, good language skills, and knew the details. She answered my questions promptly and accurately. I'd recommend her and Upper Valley to anyone. Mike French

Phil Daley provided superb customer service, above and beyond what I was expecting, and what I had experienced in the past. So thankful I brought my HRV in!

On Thursday, August 9, 2024, I brought my 2013 CR-V EXL to Upper Valley Honda for an oil change and multi-point inspection. At 3:46 pm the service writer sent a text with a video showing work that the car needed. I sent the video to my brother, who is an Infiniti master technician, to prioritize the work. I called the service manager back shortly after 4:00pm. I told him to do three things: an air cabin filter, replace rusty bolts and a gasket behind the catalytic converter, and a bushing on a stabilizer bar. I didn’t ask for an estimate, nor was one offered. At 4:56pm the service manager called back to say that the car was ready. The bill was $994 and included 4.2 hours labor. This charge should only have been for the work that was done, not the oil change or the time to make a video as these were included in the coupon price presented at the time the car was brought in to Upper Valley Honda. When I came in to pick up the car the next morning, I asked to speak to the Upper Valley Service Manager. It took a half hour before we were to meet with the service manager and only after I asked a second time to speak with him. He was incredulous that I would question the labor charge. The car was in the shop for an hour after the oil change and inspection were completed and I was charged $730 for labor: 4.2 hours at $175/hour. I told the service manager that I completely understand flat rate, and didn’t argue the hourly rate, but these types of repairs don’t lend themselves to a book time estimate. He said they charge by the job, so I asked him to show me the book value of the repairs, but he refused to do so. The service manager was not professional and was just short of rude to me for questioning him regarding the repairs. I am writing to express my deep disappointment and frustration with the recent service experience (to include the unprofessional “attitude” of your service manager) I had at the Upper Valley Honda dealership on August 9th, 2024. I request a full breakdown of the charges and labor time needed to complete the above repairs. I know that I was excessively charged for these repairs. I also hope that this matter will be taken seriously and addressed promptly, as this experience has significantly eroded my trust in the Upper Valley Honda dealership.

I am very satisfied with my experience with Upper Valley Honda. I really appreciate the Staff's honesty and the way they treat potential buyers. I highly recommend them if you are in the market for a new or used vehicle.

Matt King is professional, friendly, courteous and gives 110% to keep the customer satisfied. I recommend that you see him if you are in need of a new or used vehicle.

I like Upper Valley Honda, because they're friendly and not pushy! I had a very good experience! Matt King was very nice and was vehicle wise! Thank you! Matt

Yet another wonderful experience at Upper Valley Honda! Emily Deanne went out of her way to make sure the purchase of my brand new CR V Hybrid went as smoothly as possible. Scheduling isn’t always easy, but Emily and the rest of the team were flexible and accommodating. Thank you all!

Matt King made my HR-V purchase & trade the best experience in my 60+ years of ownership! His professional treatment, being extremely knowledgeable, and no pressure plus patience with my indecision and questions excelled! Brice & Craig were also helpful. What could have been a stressful experience was truly pleasurable. THANK YOU, MATT!!!

I worked with Brooke and Craig and had the best experience i have ever had with buying my new honda. I will definitely return for the next one

BEST SALES EXPERIENCE EVER! Thank you Matt King for being honest and patient with us on our purchase. It's nice dealing with someone who cutes to the chase and doesn't try to "sell" you on something. NO B.S.!!