Upper Valley Honda

Thought I made a deal when I was told what they would give me for my car. Asking price - trade in value = amount owed. I was shocked when they tried to charge me $1,297 more. $199 undercoating (deleted) $299 Vin etch fee. Saw a YouTube vid saying don't pay this. $799 administrative fee. Over double the state average. After starting to walkout they lowered the asking price (slightly) and gave $500 more for my trade. I still paid $478 more than what I had expected. I fear many people would not study the sales agreement as I did and pay for things they don't need or want!

Sleazy practices at this dealership and service center. My experience is similar to the other reviewers here. I wanted to purchase a vehicle from Upper Valley Honda a couple years ago, but their sales practices were so awful (ticked every box on the "sneaky car sales tactics" list), we chose to purchase non-locally. Worse, we took my vehicle in for the basic Honda maintenance minder service, and were charged hundreds of dollars in unapproved work, extra fees and surcharges. We will obviously not return to Upper Valley Honda; we would rather drive 50-plus miles to a reputable dealership. Furthermore, we may switch to Toyota or Subaru for our next car, simply to have access to a reasonably honest local dealership.

I wish there is option for no stars. Because this crooks don’t deserve to be in business, after I drove 3 hours to get here, on done deal that I had to walk away, soon I walked in showroom before I even seen the car in person they tried having me sign all the paperwork, which I refused till I see the car, after 3 hours they brought me the car from car wash in showroom with out test driving, and they said I can’t test drive it, ok so I started to inspecting the vehicle, there was nothing like on pictures or like they promised to me, driver door didn’t even close properly, cigarettes holes in seats, tires was leaking while was in showroom, I pointed all this and some other things, salesman said they can’t do anything about it and he went to manager who said he will take $500 off the price on $28,000 car. What a waste of my time whole day.

I wish there is option for no stars. Because this crooks don’t deserve to be in business, after I drove 3 hours to get here, on done deal that I had to walk away, soon I walked in showroom before I even seen the car in person they tried having me sign all the paperwork, which I refused till I see the car, after 3 hours they brought me the car from car wash in showroom with out test driving, and they said I can’t test drive it, ok so I started to inspecting the vehicle, there was nothing like on pictures or like they promised to me, driver door didn’t even close properly, cigarettes holes in seats, tires was leaking while was in showroom, I pointed all this and some other things, salesman said they can’t do anything about it and he went to manager who said he will take $500 off the price on $28,000 car. What a waste of my time whole day.

I bought a 2013 Mini Cooper for 9,000 dollars at the end of July of this year. They wouldn’t complete the sale until it went through their shop to ensure it was mechanically sound. Before i even made the first payment, the starter went, costing over $500 dollars. I called them hoping they would help me. I spoke to Cody, who sold me the car, who said he would get back to me -but he never called. I decided to just take that loss. The funny thing is, is that I accidentally called the wrong dealership first, with a very similar name, and they were ready to pay the bill for me! Then we realized I bought it elsewhere. Now I’m having major engine issues. I called them the other day when the car wouldn’t start and begged for help. Again I talked to Cody who sold me the car. All he suggested was calling the shop who installed my starter. It’s not the starter. I left a detailed message with their service department in hopes of bringing it there for repair. Again, no phone call over a week later. When you buy a used car at almost 10,000 dollars, after it has been checked by a garage, you expect to drive it for at least 6 months to a year before major problems!! They showed absolutely NO sympathy towards my major car problems, none. I was ignored. Avoid this dealership at all costs. I have never had a worse experience buying a vehicle. I’ve had much better service from a low budget car lot and that’s the absolute truth! Please look elsewhere for a vehicle. This dealership could care less about their customers.

No cars in stock. Website shows vehicles without pictures. I question weather the vehicles shown really exist for sale. Poor reception when we visited the dealership. I got the feeling that the receptionist was clueless and deceptive about actual inventory.

Jennifer Schreiver was the sales person who sold us our jeep. first a huge shout out to her. She was very prompt to answer all our questions and concerns. Jennifer mad buying the jeep eas and i felt no stress during the purchase, after the purchase she texted to make sure all was well. I did have some concerns and she was on top of things to get it taken care off, even after it was supposedly fixed she reached our again to make sure i was happy. I told her it was still not fixed and she took care of it again. thank you Jennifer for all your hard worl. i can honestly say when i recommend someone to buy a car i will send the to upper valley Honda and have them speak to Jennifer.... great job

Wish we had of read other reviews before purchasing at Upper Valley Honda. The unmentioned add on fees are ridiculous. $799 for documentation fees (Vermont average is $180)and $299 for useless etching-The manage said this is done to every car- what a sneaky way to get money. Upon taking the car to my mechanic he found covered over rust that I had to repair and a tire pressure light that should have been fixed. Definitely ask about added fees and get a total before any transaction

Purchased a Prius in April this year. No paperwork was given out until 3 calls later, 3 weeks later and it was finally mailed. Not happy with the ‘fees’. Never asked for ‘etching’ at the cost of $398.00. Documentation fee was four times the average amount in Vermont. None of this was known until 3 weeks after purchase, as we were not shown any paperwork at time of sale. Tire sensor light was not fixed, we need to repair that. Will I deal with them again? Probably not. Kind of underhanded/sneaky.

I recently took my Honda to Upper Valley Honda for a warranty repair. The advisor, Jill French, said she would need to contact her regional manager and would get back to me in two days. After three days, I called her back and she quickly said she hadn’t heard from the manager, she’d contact him, and get back to me that day. After two more days wait, I called her going directly to voicemail. I left a message. Two days later, I hadn’t heard from her. Again, directly to voicemail. I left another message. To this day, I have yet to get a return phone call. While Honda makes an excellent car, should you wish to purchase one, make sure you have access to another dealer than Upper Valley Honda.