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Service replacement of low beams
As always Dover Chevrolet performed above my expectations.
David, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Sketchy experience trying to buy a certified pre owned vehicle at Dover Chevrolet. Vehicle (VIN: 1GCPTDE15H1316739) was listed as a CPO on the Chevy website and Carfax but had not actually been certified. Dover told me I had to agree to buy the vehicle before getting me my actual APR number on the loan. Dover also told me I had to sign for the vehicle before they would actually do the certification process and certify it. Hello: Chevy corporate? A few days later, I test drove the same model with CPO (certification complete before listing!) at another dealership and confirmed the Dover truck had an obvious problem with 4WD/front steering. Dover sales guy, finance guy, and sales manager all unprofessional, with poor communication and coordination, use of deceitful language, and high-pressure tactics to entrap customer. Avoid.
Erin, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (800) 465-0191 to discuss your concerns, as your satisfaction is of utmost importance to us.
Kyle Fales is a very good salesman!
Kyle Fales is a very good salesman! He helped my husband and I get into a truck that fit our budget. I would definitely refer my friends to him!
Jen, we are glad we could help! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
The experience at Dover Chevrolet was awesome!
The experience at Dover Chevrolet was awesome! All the staff was professional and knowlegable. Highly recommend! This is our second purchase and will return again!
We're glad to hear you found our staff so knowledgeable and helpful! Thanks again for the recommendation, and have an amazing day!
Everyone here is very friendly and easy to talk.
Everyone here is very friendly and easy to talk. I did not feel pressured at all which is the case at a lot of dealerships. They are very informative and cover everything you are signing in detail.
Derek, we are very happy to have provided you with such a positive experience! Thank you so much again for your feedback! We hope you have a great day!
Took truck in for an oil change and it fell off the hoist then they had it for 6 months to fix it but they did a xxxxty job they told me the 2 small dents where in door before it fell off hoist but it was a brand new truck they weren't there they did it when they pulled the doors off ask them 3 times to fix it and they never did us they put a dent in the back of the cab when they re installed the topper ,the front bumper is not even on each side an ask them to fix third brake light it worked when truck went in now it doesn't still has a rattle in back when going down dirt Rd so I don't think I would deal with this dealership or definitely not the body shop !!
Brad, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We would like the opportunity to address your concerns. Please reach out to us directly at (800) 465-0191 when you have a chance. Thank you, and we look forward to hearing from you.
Very professional service worked well to get myself and
Very professional service worked well to get myself and my fiancé into a reliable suv for our family of four. Anton worked well at explaining the ins and outs of the process for first time car buyers and I expect good future business also with them! Easy five stars.
Brandon, it's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
QUITE SIMPLE DON’T BUY A CPO VEHICLE from this
QUITE SIMPLE DON’T BUY A CPO VEHICLE from this dealership. They were deceitful ; were not transparent about a dash defect that existed allowing me to make a decision to purchase or not. They just don’t get how this appears to the customer STAY CLEAR that’s all I can say. I have reported them to GM executive offices resolution team.
Mary, I am sorry to hear about this experience. You have been in contact with both the General Manager and General Sales Manager regarding this situation. I am sorry that we can not come to an agreement about this issue but feel that we have put in an honest effort. Don, can be reached at 603-609-1951 should you want to speak about this further. Sincerely, Dover Chevrolet Dover, NH www.DoverChevrolet.com
Can I question the part about “honest effort”. Tell me what honest effort was put forth? I want to settle amicably but Don did not. Especially not concerned about the customer experience. I traveled 8 hours round trip and did not expect this outcome. I believe if customer experience is important because you are employee owned dealership. We could have negotiated some full or partial settlement
Steve and Ed were great and very responsive to my
Steve and Ed were great and very responsive to my questions and very easy to work with. Anton was great as well and made my changes promptly! Great experience for sure!
Our staff is committed to providing each of our clients with the best automotive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
I like dealerships they help me get what I wanted and
I like dealerships they help me get what I wanted and very professional I would recommend them to everyone it was fast and pleasant
Petemasse, we appreciate you taking the time to leave us this feedback. Thanks for the recommendation, and have an amazing day!