Volkswagen of Rochester

Just purchased our new Atlas and we love it. As always it was a great experience and Casey was very helpful with showing us all the cars and features we... were interested in. This is the third car I’ve bought from them in the past three years and I will always go back when I’m in the market for something new.

I had been looking for a sport wagon AWD with a manual transmission for months. I had left my intentions with many VW dealers online. Katherine Wysocki... of Rochester VW contacted me, stating they had what I was looking for. We arranged for me to drive over to see the vehicle the next day. She met me when I arrived and introduced me to Jim Breitmaier who I dealt with in test driving the car, and coming to on a financial agreement that resulted in me purchasing the car. The process went very well, no pressure that I have experienced at other dealers Jim took time to show me about the new technology in the car, car was well prepped and with a full tank of gas. I would highly recommend Rochester VW to anyone looking for any VW.

We began our car search on-line and found VW of Rochester had the car we wanted at the best advertised price. My first contact was with Katherine and... she was quick to respond and very helpful. I had some technical questions and she put me in touch with Dwight in the service department; he answered my questions and was easy to speak with. By the time we were ready to buy a few weeks had passed and the price of the car had jumped up a few hundred dollars. Katherine honored the lower price without any hesitation. All of these exchanges took place via email or over the phone. When we arrived at the dealership we met with Jason Barstow and he accompanied us on our test rides. He was knowleagable about the car, shared key features, and kept the atmosphere light and friendly. We had arrived late in the afternoon so by this time the dealership had closed. We were keeping both Jason and JT after hours to complete the initial paperwork but at no time did we feel rushed or pressured to leave. We picked up the car a few days later and met with Marty to sign the papers; another pleasant guy who answered questions easily and was very accomodating. Everything was ready to go, the car was clean and the tank was full. I like the VW product so if the car proves to be a good one I'll definitely come back to VW of Rochester. They work as a team and focus on customer satisfaction.

We LOVE Volkswagon of Rochester for so many reasons! I would 100% recommend buying your next car from them! We love our Atlas, It's amazing for kids,... vacations and its the most complemented vehicle I have ever owned.

We are repeat customers at VW of Rochester because of their amazing customer service. I love that the car buying process was very smooth. They listened... to what I wanted and my budget. I found the perfect car with no hassle. I could not believe how smooth and easy the process was. Everyone from the service department to sales has such a high quality of customer care, there is no reason for our family to go anywhere else.

We have bought more than a few cars from VW of Rochester and have had great experiences with both sales and service. Thank you Casey Beranger (sales)... and the rest of the VW of Rochester team. Your the BEST!

Was looking for a needle in a haystack and found a superb 2013 VW Jetta Hybrid, one owner, low mileage. Chet Yung and company made the transaction seamless... and I would certainly recommend Volkswagen of Rochester to anyone as a forthright and reliable VW dealership. Excellent buyer experience. Thank you!

I recently just bought the new 2019 Jetta and I’m in love! I decided to go with a vehicle/interior color combination that they didn’t currently... have and Jordan went above and beyond to make sure they had one there the next day for me! He took the time out oh his day to show me every option the car offered which was extremely helpful with all the new technology the car offers. Everyone there is very friendly and welcoming. Great experience and I’m excited to be a VW owner!!

Anne and I have loved everything about our relationship with this excellent dealership ever since we walked in and bought our first Eos in 2006. Since... then with Jimmy`s fantastic assistance we have added a Passat, a CC and another Eos to our family. The Service team is absolutely outstanding with special praise and kudos to Dwight, Steve and Ian. We always feel relaxed , informed and treated as if we are family. Can`t say enough.

No pressure. Definitely one of the easiest car buying experiences I've ever had. Got what I wanted for the price I wanted. Family is loving the new ride.