Berlin City Nissan of Portland

I bought a car from Berlin City Nissan about a month ago and got horrendous service after they got my money. The KAHU system they installed which I had... no choice in having (they install in all their cars) did not work so I had to drive back to the dealership for them to fix it (140 mile plus tolls) round trip. By the time I got to Auburn I realized the system still didn't work. I called the sales manager Chris and he gave me a hard time about it and told me I had to go and bring my car back. I said I wasn't going to keep driving back and forth so he could send some one to pick it up, (keep in mind I have owned this vehicle less than a week at this point) he at this point did not like my attitude so he refused to send someone or if he did he would not leave me a loaner car saying he didn't have any (I saw 4 Nissans that said Berlin city all over it the day earlier on the back lot when I was their). I told him I would contact Nissan North America and the BBB. After about 20 minutes he called me back saying he thought it over and didn't want any trouble and he would send a driver with a loaner car. It took them a few days to "fix" my car. I got it back and it still did not work, so I called and talked to the top manager (Tom Hayes) of the dealership and he said he would figure it out and call me back the next day. I have yet to get a call (its been a good week or 2) and had to deal with KAHU myself to get this fixed. In the last 2 yrs and 6mnths I have bought 2 cars totaling over $40k from them and got horrendous service. On top of that their was rust on the back of the trunk which is covered by the factory under the corrosion warranty and I asked the sales manager Chris to submit it to warranty, and he told me he wouldn't. I will never buy a car from them again or any other Berlin City dealership and urge anyone I can to do the same. ONCE THEY GET YOUR MONEY THEY DON'T CAR ABOUT YOU. I've been waiting for over 2 weeks for my refund and they won't give me my money.

I took my 2014 Nissan for repairs so many times because of some noise. I was told that it needed some slight work on a different part of the car, which... I thought was odd since the car was working perfectly fine before I brought it in. After I got the car back it started having Transmission troubles and was continuously charged without fixing the problem until it started to die. I took the car to a different mechanic to diagnose the problem. Once there, this dealership said that the problems were not the transmission, and that they would not do anything more to fix it. They said it was just the fluid. On top of all of this the service staff was extremely rude specially Martin Eldert . I don't recommend anyone buys a car from here or takes a car in to get serviced.

My wife and I had been in research mode for a few weeks. We devoted an entire Friday to shop various local dealerships with the hopes of making a final... decision. We rolled into Berlin City Nissan of Portland one half hour before they typically closed and Eric greeted us with a smile. We were not rushed, or made to feel that we were an inconvenience on a late Friday afternoon. We had a lot of questions. We also had a lot of requirements. The Berlin City crew was patient and detailed and we were able to reach an agreement pretty quickly. We feel confident we made the right decision with the right dealership.

We brought our 2015 Nissan Juke (which we purchased from them new and currently has 25,000mi on it) for it's yearly inspection, and we were told that it... needed some slight work to the engine, which we thought was odd since the car was working perfectly fine before we brought it in. After we got the car back it started having engine troubles and was continuously stalling until it eventually just died and needed to be towed back to the dealership. Once there, this dealership said that the problems were not caused by anything they did to it, and that they would not do anything more to fix it. On top of all of this the service staff was extremely rude. I don't recommend anyone buys a car from here or takes a car in to get serviced.

These guys made a mistake on my car diagnosed the wrong part and I still get stuck with the repair. Insult to injury they charged way more for the parts... than even their websit sells them for. Wow. Check the mark of your parts from this shop and see what I mean.

Couldn’t get accepted for a loan but our salesmen made us feel very comfortable and handled giving us the bad news very well. Only thing I would change... is them having a special credit program

The actual price was twice what was listed on Cars.com They have a bunch of rebates, mandatory financing, accessories they've added, that you didn't ask... for and service fees that quickly doubled the price of the car. The cash price was higher that the listed price.

Our second purchase from Berlin city in Portland... (and 1 from Gorham)... Best trade allowance.... Easy sale and delivery... Melissa and Chris are best...... We tried many dealers in VT... All a waste of time... Berlin city will. Always be the place we look first... HIGHLY RECOMMENDED!!

The initial buying process at Berlin city Nissan in South Portland went well. However once I drove the car off of the lot I was on my own. The car was... sold to me with two key fobs, one did not work and they tried to charge me to fix it even though it was faulty at the time of purchase. Two months after I purchased the car there was an issue with wiring and they tried to charge me just to get it looked at. I will never buy a car through Berlin city Nissan again, and I wish I never did in the first place. Steer clear!!

A huge Thank you !! to Nick Gys for all is help with getting into a new lease with Berlin City and helping me get the car I really wanted .His customer... is awesome !!