Berlin City Nissan of Portland

This dealership is the best in the portland area .I have leased 7 trucks here have always been well treated and gotten a fair deal. I would not deal anywhere else .

Very positive experience, salesperson Hannah was friendly and very knowledgeable. Redesigned Pathfinder was impressive, too. All in all, a very pleasant transaction.

Professional,very helpful Eric looked for the best deal for me.I am very happy with my new car.

Made false claims about inventory, told me to come in for a test drive of a Tesla they claimed was on the lot. When I arrived they said it was no longer available when I told them I was paying cash.

Hannah was amazing. The group there made financing painless and fair with an APR I could live with. 5 stars.

We were searching for a new SUV with AWD before winter and this is easier said than done. Most dealerships have no SUV's available without being placed on a multiple month wait list. The crew at Berlin City let us know that there was an available Nissan Rogue in New Hampshire and had it shipped up to us that day! Best price for what you get we are very happy with the vehicle so far, drives great and has a lot of safety features standard. Again, the staff at Berlin City made sure we got what we wanted and were very helpful and friendly. Would recommend them to friends and family.

The folks at Berlin City Nissan of Portland could not have been more helpful. From the moment we walked into the dealership until the moment we drove our newly leased Kicks home we were treated with a welcoming, knowledgeable and honest experience. We love the car.

Needed a replacement key made. Went to dealership which quoted me a $184 price, high but I agreed. Returned next day, TWO advisors cited the quoted price. When I was handed key it came with a $287 bill. They added $82 for labor “programming” the key. Sort of like agreeing to pay$40000 for a car, then arriving to pick it up now charged $42000 because of tires. They ripped me off before, swore off them but who could they rip someone off making a key. Pros can do anything. Stay away.

Should have known better. These guys attempted to rip me off a few years ago but needed a replacement key fast. How could they rip me off making a key? Well, they are PROS doing that ! Quoted $184+ and made appt following day. Got key made and handed a bill for $279. They added $82 labor for 'programming' the key ?? Sort of like agreeing to build a new garage for $30,000 and upon completion given a bill for $50K citing "labor". Should have walked OUT the door (again) leaving the key, but paid. I will never walk back INTO the den of thieves again and will let as many people as I can know about this dealership's continued shady operations in the service department

I experienced the most unethical and possibly illegal treatment from the sales manager. I purchased a new truck. Paid in full. I had all the paperwork but they delayed the delivery several times. So I now own a truck that I have no idea where it is. The dealership was most unhelpful. When Nissan sent a sales survey I gave them a 5. The next day the sales manager called and REVERSED THE SALE! They sent me a check and wouldn't sell me the truck. He admitted that by reversing the sale he could erase the survey results. I contacted Berlin senior management and Nissan national. Nissan would do nothing and the Berlin management would not return my phone calls. I have since purchased the same truck from Lee in Auburn Maine. I got great customer service and paid less for the truck. SO, buyer beware on sales surveys; they are being managed by this dealer. This was incredibly unethical and because senior management would not even discuss this with me I am done with all Berlin City dealerships.