Charlie's Toyota

Sean the manager should not be working with customers. He is rude and condescending. We had just worked out a deal 2 hours prior, and while discussing the deal with my wife, I got a call from Sean. His first words in a very smart aleck tone were "Are you interested in this vehicle or not?" I am no longer interested in this vehicle and I will never do business at Charlie's Toyota of Augusta Maine again. So much for customers being #1

I've bought 3 vehicles from Charlie's, My sales People were great but the guy that sits in the podium ruined me going back ever again with his rude mouth. You think after buying a new vehicle for the 3rd time they could fill my gas tank but the guy on the podium turnd to my salesperson and said NO! we have done enough! You could see the discouragement in the sales person's eyes as well. I will never shop at Charlie's Toyota again!

First time buying a new vehicle, and the experience was great! They were very accommodating, and the salesman Kurt was really helpful. There was no pressure, and they gave me a great deal. I had questions after buying it and they were very patient and helpful explaining things to me.

Have had really good experience with their service and sales staff over the last few years. Shop rates aren't the cheapest but I trust their work and have never felt like I'm being pushed into anything unnecessary. Paul and Doug are really great to deal with. Sales staff are very professional, patient, and helpful. I've dealt with other dealerships and can honestly say that Charlie's has been my best experience overall.

The sales team at Charlie's Toyota made the purchase of my new truck very easy. No pressure, willing to work with you to find the best vehicle, price and financing. My sales rep Sam made sure I understood all the features on the truck, service benefits and warranty details before leaving, I went away feeling good about my purchase, no regrets.

Best car buying experience I have ever had. I emailed the dealership letting them know what I needed for my trade and what I wanted for the vehicle I was looking to purchase and they were able to work with me and come up with an amazing deal. Even better when I came into the dealership they knew me by name, there was no haggling to be done, just test drove and signed papers...took the vehicle that night! My parents have bought from their Jeeps from their Jeep dealership for years and so we thought we would give it a try while visiting from Massachusetts, so glad we did. Better than any car buying experience I have had in Mass.

My wife and I came in to buy a new Prius Prime and we were shown exactly the trim level I wanted and we were treated with respect. They gave us plenty of time to think about it and we were under no undue pressure. I'd recommend the sales people at Charlie's to anyone. We dealt mostly with Chris, a polite, young man.

I went to Charlies with my heart set on the 2018 Highlander but quickly changed my mind once I tried a Rav 4 I was sold on it. Daughter in law bought a Rav 4 5 years ago and loved it No pressure and no one trying to sell me anything I didn't want.

Easy process. No pressure. Very helpful and informative in make one of the biggest purchases in my life. Got the price I wanted for trade in

This was the most relaxing and enjoyable vehicle purchase that we have ever experienced. I would recommend Charles Toyota to everybody who hates to be pressured