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The definition of bottom notch service, highly recommend thinking twice before having your vehicle serviced with this dealership. Would go as far as to... recommend using any other garage as it can not get any worse. Dropped my Jeep off for service, found out it was a bad fuel pump, dealer ordered part, part came in and then started receiving the run around when I would call and check to see if the fuel pump was installed yet. Was told it would be ready to pick up Friday. Friday rolls around I wait until the end of the day to call because I have yet to receive a call saying it is ready. Was notified they didn't have the right technician in to do the work. Gets pushed off until next day. During this time I have a rental vehicle that I am using and would like to have notice when work will be complete so I can return the rental but yet the dealer never reaches out to notify me that they had no intention on working on my vehicle and giving me the false impression it was gong to be completed. Terrible costumer communication. Now to the real issue, finally the work is complete and I go to pick up my vehicle. Pick it up a little after 6pm and it was sitting outside in the dark. I pay get in and drive to the gas station thankful that I have my vehicle back. As I am putting fuel in I am looking at it for the first time under light and see damage all over the rear paneling. I treat all my vehicles like they are my child when it comes to keeping they maintained and detailed so this is incredibly frustrating that a certified jeep dealership would give me my vehicle back with this blatant damage, must have been why it was parked outside in the dark. I return to dealer and speak with service person Rob who had no idea. Rob is one of two service managers. I find it hard to believe that a service manager would not look over a vehicle before it goes back to the costumer. Rob down plays the issue and tells me to reach out to the other service manager Jim. Talk about a bottom notch service department. I will return to see if issue will be resolved or I will be reaching out to my attorney. Would give 0 stars if possible. STAY AWAY if you care about your vehicles. Had no problem taking my over thousand dollars in repairs but has no respect for their costumer base when presented with an issue. Will never return for service or to purchase a vehicle from the Crowley group based on this experience.
Do not buy your car here! Just bought a 2013 Kia soul in January 2018. Drove 4k miles, went in for my first oil change. They said my brakes were very low... and needed changing. I got a $1000 estimate from a auto shop. Called them to make sure they were covered under my dealer or paid warranty. Told not at all. Then contacted customer service to try to resolve the issue. Was told I would be contacted, that didn't happen. Called anyways, and the service manager hung up on me. Apparently the feel fine selling cars with low brakes pads, or they fail to inspect them in the first place. Ridiculous and totally useless. I will never go back to them again. Go somewhere else.
A zero pressure open relationship with this dealership. Felt very comfortable and had a relaxing experience with all the employees.
Easy, friendly, and low pressure buying experience. Offered a good price and then was open to an even better price. Delivered car to my home.
Took my Jeep in for it first oil change, the so called fast lane. Dropped my car off and 40 minutes later noticed it had not moved from the drop off area.... Another guy was in the very modest waiting room before me and complained his car was also not being serviced. I drove off without ever getting the oil changed, never will go back. The lady who took my information when I first arrived mumbled something about a tech not coming in. Hire so more people ! There were a bunch of cars parked behind me who were spending the day there waiting, like my wife who had a service contract for free oil, otherwise she would have left also. Cant even send a personal e-mail to the service manage, just a general e-mail. Crowley is a hug disapointment!
Over the last 17 years we have purchased four cars from the Crowley Dealership in Bristol. Each of those cars has been serviced at the dealership. Very... satisfied.
Donald Jones from Crowley Chrysler Jeep Dodge Ram did a great job helping me throughout the buying process...no hassle, just hustle!
We purchased a new car from Crowley and found them to be most helpful and not pushy. We brought our car in for service and found everyone to be helpful... and friendly.
Had an excellent online buying experience with Jon Bryant. Searched multiple dealers in MA, NH, VT, and CT. They were amongst the most responsive and easy... to work with. They had the best price and were very straightforward and transparent about fees and so forth. They registered me out of state and completed the trade in and new vehicle delivery in a single day with only one days notice that I was coming down from VT. They also made me a very competitive offer on my trade in. Alan was very detailed in showing us the car and all features as well as preparing the car with full detail and full tank of gas. Overall excellent fairly seamless buying experience with no surprises despite doing most of the deal online 2 states away. Bought new 2017 Renegade Trailhawk and so far have had no issues and am very happy with the vehicle. Would recommend highly and woul definately buy there again.
The advertised lower prices were what I actually received without pressure. Will go there first next time I need a new car.