Acura of Avon

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4.6
(808 reviews)
Visit Acura of Avon
Sales hours:
Service hours:
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Service Sales
Monday 7:30am–5:00pm 9:00am–8:00pm
Tuesday 7:30am–5:00pm 9:00am–8:00pm
Wednesday 7:30am–5:00pm 9:00am–8:00pm
Thursday 7:30am–5:00pm 9:00am–8:00pm
Friday 7:30am–5:00pm 9:00am–5:00pm
Saturday 7:30am–5:00pm 9:00am–5:00pm
Sunday Closed Closed
New (860) 352-5435 (860) 352-5435
Used (860) 352-5486 (860) 352-5486
Service (860) 352-5574 (860) 352-5574

Inventory

See all 56 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since June 2004.
Why Buy From Acura of Avon?
- We Extend Your Warranty
- 10-Day Exchange Policy
- Your First Ding Repaired
- Pre-Owned Vehicle Warranty
- Complimentary Loaner Vehicle
- Referral Bonus
- Repeat Buyer Allowance
Plus It's our stated policy to treat every visitor to our store as an honored guest in our home; every day every time without fail NO EXCEPTIONS! Visit us at 75 Albany Tpke. Route 44 or online at acuraofavon.com.

Service center

Phone number (860) 352-5574

Service hours

Monday
7:30am–5:00pm
Tuesday
7:30am–5:00pm
Wednesday
7:30am–5:00pm
Thursday
7:30am–5:00pm
Friday
7:30am–5:00pm
Saturday
7:30am–5:00pm
Sunday
Closed

Reviews

4.6
(808 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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5.0

A very good car buying experience.

A very good car buying experience. The professional service from the team, working with Sarah Steck and Jeremiah was a pleasure and appreciated.

Consumer response

Thank you Sarah and Jeremiah

1.0

On Tuesday September 20th 2022 Myself and my spouse went

On Tuesday September 20th 2022 Myself and my spouse went to this dealership at about 7:15 the posted hours for them are until 8 pm the sales department is open. We found a vehicle that fit our needs and said let's write it up I am ready to pay for it I'll call the bank and get the funds available. I was then informed that they didn't have anyway to complete the paperwork in order to sell is the vehicle. Then I was informed that they could write it up and we would have to come back tomorrow to sign the paperwork I asked about sending us out with a dealer tag and was told that it was "impossible" because I have a NC drivers license. That they couldn't let me drive it with a dealer tag on it. I even offered to pay for it in entirety so they are 100% sure we were coming back. $16250.00 was the amount I offered to pay now. We were still refused service even after offering to pay for it in full. I am not sure of any reason that could make them unwilling to give myself and my husband service. Other than the obvious one that I just stated we are a married gay/trans couple

Dealer response

Our credit card policy allows for a maximum charge of $5000 towards the purchase of a vehicle, the $16250.00 charge exceeds that limit. We require a Certified or Bank check as payment in full, unfortunately we were unable to complete the transaction under those circumstances.Thank you- Ron DaSilva- General Manager.

5.0

Very Professional Staff what made my Buying experience

Very Professional Staff what made my Buying experience awesome! Super friendly special thx too Sarah for her professional service! Definitely recommend this Dealership to my friends Thanks again M

Dealer response

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Ron Dasilva rdasilva@acuraofavon.com General Manager 860-693-6981

3.0

Arrived for service - they don’t have the part!

I scheduled an appointment specifically to replace my airbag due to a recall. They are the closest dealership and it takes me an hour to get there. After an hour of waiting, they tell me the do not have the part. I’ll have to make another appointment. Total travel time will be four hours. It is like they don’t value anyone’s time but their own. The front desk people are nice. Not their fault. This is a management failure. I purchased a car here. That was a good experience. I’m not sure I will again.

Dealer response

Dan, we appreciate learning about your recent service with us. We strive for a positive experience, and it appears you did not receive that from us. I would appreciate the opportunity to discuss your time spent with us. Please contact me at your earliest convenience so we can work together at resolving this. Sincerely, Tim Bouclier Service Manager tbouclier@acuraofavon.com 860-407-3373

5.0

I just leased my 5th RDX yesterday, and it was the most...

I just leased my 5th RDX yesterday, and it was the most amazing experience I could ever imagine. As my 2019 RDX lease was ending, I developed a debilitating nerve issue; I live in MA so getting to CT was almost impossible. Ron DaSilva went above and beyond to locate an RDX and handle the lease and registration. He called and emailed regularly with not only updates but to check on my health. In all the years I have been leasing RDX’s and having them serviced at Acura of Avon, I have always had excellent experiences—but this was exceptional. I can’t say enough about Ron DaSilva and the role he played in my lease process. He is the BEST of the BEST!!

Dealer response

Thank you so much for giving us the opportunity to earn your business. I will certainly pass the kind words along to the team. Please let us know if we can do anything further to help. Sincerely, Ron Dasilva rdasilva@acuraofavon.com General Manager 860-693-6981

1.0

i bought a used 2017 bmw from them and after 5 weeks of...

i bought a used 2017 bmw from them and after 5 weeks of owning the car the rear dif went on the car which i contact dealership to let them know of the problem which took a week and a half to get appt with serv dept at that point couldnt figure out the problem and told me i had to bring it to bmw which took another 1 week to get appt which they was able to find the problem and it was going to cost 4000doll to fix and acura of avon now tells me that they are not gpnna cover it because i went over the reported miles 3 weeks later was over the 2 months or 3000 miles so im out 4000doll on a car that i only had a little over a month so buyers beware this dealership will not do right by u if u have a problem and u will def get the run around trying to get your issue resolved

Dealer response

When you purchased your vehicle from us on 06/07/2021, the mileage on the vehicle was 45,858. The warranty on the car was covered up to 3000 miles over. Unfortunately the mileage on 07/26/2021 was 50,640 miles, which negated the coverage. We offered an extended warranty which was refused. Ron Dasilva, General Manager.

Consumer response

I did decline the warranty which i have no problem of taking care any repairs after the 2 months dealership warranty that i had on the car and to have something as major of a repair that had to be done to my car which happen a little over 5 weeks of me having the car which took over a week to get appt for your dealership to look at my car and then tell me that yall are not able to find the problem and that i have to bring it to bmw of north haven to have it look at which was able to find the problems with in min and told me that yall should have been able to find the problem at your serv dept but then to tell me that your not gonna do anything to help pay toward a 4500 doll repair bill is ridiculious…luckly for me bmw of nortth haven is a more cust friendly organization that was willing to work with me and take care of half the repair cost even tho i didnt even purchased the car from them gives me a real insight look how a REAL CUST FRIENDLY DEALERSHIP SHOULD BE OPERATED and that being said i had no problem with the sales person drew which i will say was a good salesperson working for cust unfriendly dealership which i would think that acura of avon is big dealership and i would have expected that they would do right by their cust but i was wrong

2.8

We tried to purchase a new RDX from a long-time salesman,...

We tried to purchase a new RDX from a long-time salesman, who we had previously purchased at least 4 cars from. He told us that management wanted MSRP for the car; offered a puny $200 discount for “loyalty”. Went to Acura of Berlin and got a $2,000 discount without asking. Apparently the market is different in Canton, CT. Do your homework before you buy here, or be prepared to pay top dollar.

Dealer response

We understand your disappointment, unfortunately the chip shortage is a real factor in our current business environment with our inventory being extremely limited and very few incoming. My apologies- Ron DaSilva- General Manager

5.0

Although my first experience with Acura of Avon was not a...

Although my first experience with Acura of Avon was not a great one back in 2019 I decided to give them another try. This time around I was dealing with different staff which by the way they were excellent I must say, Mr. Joe Kanaan the sales manager definitely won back my trust, he was very upfront, polite and very professional. Daniel DeSalvo the sales consultant was very friendly and attentive and last but not least Vanessa Seliokas the finance manager was excellent!! I would definitely would recommend this dealership. I very happy with my 2021 Acura RDX. Thank you Acura of Avon for the excellent service!!!

Dealer response

Thank you for taking the time to provide us such great feedback! We are always excited to hear of yet another customer leaving happy in an awesome car! If you have any questions about your new vehicle you can reach out to any of us and we will help out. Thank you for choosing Acura of Avon! Sincerely, Ron Dasilva rdasilva@acuraofavon.com General Manager 860-693-6981

5.0

Awesome dealership

Impressed how easy everyone made the buying process easy to do- from sales, service and finance. Mike was also very helpful in explaining the vehicle functions

Dealer response

Russell, thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care, Ron Dasilva rdasilva@acuraofavon.com General Manager 860-693-6981

5.0

Great Service

Great Service, Clean Facility. They always do a great job on the point inspections. I would recommend them to anyone that has an Acura and need service.

Dealer response

We appreciate your marvelous feedback, Thomas. It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thanks again, Tim Bouclier Service Manager tbouclier@acuraofavon.com 860-407-3373

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