Meet Ron DaSilva

D. O’Brien, thank you for sharing your feedback. We are truly sorry to hear about the challenges you experienced. However, we would like to provide some clarification for the sake of transparency. The concern that arose nearly a year after your original visit was not related to the prior repair that had been performed while the vehicle was still under warranty. Additionally, Acura corporate was in the process of assisting you with a Goodwill offer to help with your situation. We understand how frustrating unexpected vehicle issues can be, and we always aim to support our customers to the best of our ability within manufacturer guidelines. While we regret that this experience led you to sell your vehicle, we stand by the work performed at our dealership and remain committed to providing fair, professional service to all of our guests. Sincerely, Acura of Avon

Dear Mrs. O’Brien, Thank you for sharing your concerns. We are truly sorry to hear that your experience with us has left you feeling this way. While we may have a different understanding of the repairs and communication that took place, it is never our intention for a customer to feel frustrated or mistreated in any way. We value your input and regret that we were not able to meet your expectations. Sincerely, Acura of Avon

Thank you for your response, but it feels like your dealership is rewriting history. Another Acura dealer confirmed the prior repair from your dealership wasn’t done per Acura’s own guidance — it should have been replaced, not patched. Claiming this “wasn’t related” and referencing a “Goodwill offer” that you never fulfilled only adds to the frustration. And unlike the polite tone of this reply, management was openly hostile when I sought answers. I stand by my review so others know what to expect. Sincerely, D. O’Brien

Thank you for responding again. Unfortunately, your “different understanding” doesn’t change the facts. Another Acura dealership confirmed the repair from your dealership was not done according to Acura’s own guidance. When I raised concerns at the time, management’s response was not supportive, but openly hostile. Polite replies here don’t erase what actually happened in person. I stand by my review so others know my experience wasn’t just about disappointment — it was about accountability that was never taken. Sincerely, D. O’Brien

Thank you for responding again. Unfortunately, your “different understanding” doesn’t change the facts. Another Acura dealership confirmed the repair from your dealership was not done according to Acura’s own guidance. When I raised concerns at the time, management’s response was not supportive, but openly hostile. Polite replies here don’t erase what actually happened in person. I stand by my review so others know my experience wasn’t just about disappointment — it was about accountability that was never taken. Sincerely, D. O’Brien

Thank you for writing this amazing review for our team! At Acura of Avon, I always appreciate customer feedback, and I am pleased to hear that our team provided a comfortable and welcoming visit. I hope to earn the opportunity to work with you again in the future. Please let me know if you have any questions. Sincerely, Ron Dasilva rdasilva@acuraofavon.com General Manager 860-693-6981

Acura of Avon is an outstanding dealership and is supported by the excellent sales and management team as well as a top notch service department. Our sincere thanks to your dealership. Your entire staff is truly the best and they do care about their customers needs and requirements. I am most confident Acura holds your dealership in the higest regard as do we. Sincerely, Marvin & Joy Mendelson avon

Thank you so much for this excellent feedback and your very kind recommendation of our dealership. I am happy to hear that our team worked hard enough to make your purchase completely painless. Sincerely, Ron Dasilva rdasilva@acuraofavon.com General Manager 860-693-6981

Thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and I'm ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, Ron Dasilva rdasilva@acuraofavon.com General Manager 860-693-6981

Our credit card policy allows for a maximum charge of $5000 towards the purchase of a vehicle, the $16250.00 charge exceeds that limit. We require a Certified or Bank check as payment in full, unfortunately we were unable to complete the transaction under those circumstances.Thank you- Ron DaSilva- General Manager.

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Ron Dasilva rdasilva@acuraofavon.com General Manager 860-693-6981

Thank you so much for giving us the opportunity to earn your business. I will certainly pass the kind words along to the team. Please let us know if we can do anything further to help. Sincerely, Ron Dasilva rdasilva@acuraofavon.com General Manager 860-693-6981

When you purchased your vehicle from us on 06/07/2021, the mileage on the vehicle was 45,858. The warranty on the car was covered up to 3000 miles over. Unfortunately the mileage on 07/26/2021 was 50,640 miles, which negated the coverage. We offered an extended warranty which was refused. Ron Dasilva, General Manager.

I did decline the warranty which i have no problem of taking care any repairs after the 2 months dealership warranty that i had on the car and to have something as major of a repair that had to be done to my car which happen a little over 5 weeks of me having the car which took over a week to get appt for your dealership to look at my car and then tell me that yall are not able to find the problem and that i have to bring it to bmw of north haven to have it look at which was able to find the problems with in min and told me that yall should have been able to find the problem at your serv dept but then to tell me that your not gonna do anything to help pay toward a 4500 doll repair bill is ridiculious…luckly for me bmw of nortth haven is a more cust friendly organization that was willing to work with me and take care of half the repair cost even tho i didnt even purchased the car from them gives me a real insight look how a REAL CUST FRIENDLY DEALERSHIP SHOULD BE OPERATED and that being said i had no problem with the sales person drew which i will say was a good salesperson working for cust unfriendly dealership which i would think that acura of avon is big dealership and i would have expected that they would do right by their cust but i was wrong

We understand your disappointment, unfortunately the chip shortage is a real factor in our current business environment with our inventory being extremely limited and very few incoming. My apologies- Ron DaSilva- General Manager

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, Ron DaSilva, General Manager, rdasilva@acuraofavon.com