They didn’t take my down payment at purchase, so I assumed they must have forgotten and put it all in the loan. They called me over a week later to request my credit card info over the phone for the down payment they forgot to take. When I complained and refused to provide credit card info since I had a cash down payment in hand when I was there and they forgot it, they brushed me off and told me that I was getting their VIP service.
This is my 21st year using Mitchell Subaru. Great
Mitchell Subaru of Canton is professional and has a quality service staff both in repairs and sales. Vinny T has been a superior service supervisor over these 21 years. Letting these professionals do the service on my car has made my car a pleasure to drive. Thank you, Debbie King
A Mitchell Subaru Family Member Since 10/31/19
Great experience with a congenial team of Josh Figueroa and Josh Fields. Josh really listened to what I needed — he knows Subaru vehicles and I’m thrilled with my 2019 CPO Legacy Premium—-6000 miles, she is new to me! Josh is knowledgeable and helpful gentleman! I found my calls returned promptly and my questions answered concisely! Financing my first Subaru with Josh Fields’ help was smooth and comfortable; everything was about what I needed and how Mitchell Subaru could provide service through finance and service! I’m looking forward to many wonderful days with the perfect car for me and my needs and life! Mitchell Subaru is exceptional!
outstanding buying experience
Mir and Josh great sales and financing professionals....made buying my Impreza easy... thanks to the entire staff and excellent coffee as well. Mir was patient and took the time to review the 2019 Impreza. Josh was great in coordinating financing. Continued success!!! -Hugh Lowenstein one happy customer
Worst car buying experience EVER
Less than one star. Worst buying experience of my life. Runaround by salesman, runaround with finance. Customer service is awful. I should have followed my gut, and just gone to another dealership. Calls don’t get returned and I was actually told I was lying about calling there! Of course I can produce proof from my phone company, but I’ll just never buy a vehicle here. Who calls their customers a liar?! While signing my paperwork, the finance manager begged me not to write a bad review. He actually brought the subject up twice. I told him iI would hold off, and see if things got better. They didn’t, Now, more than two months after my purchase, and not even so much as a “Thank You” note! Very unfortunate for Mitchell as four of my co-workers were waiting to hear about my buying experience before purchasing their cars. In the last month, all have bought new cars, none from Mitchell Auto Group. Ouch
My service advisor Lawrence Ganezer got me in for my regular maintenance appointment quickly and efficiently. He also advised me re: a recall for airbags the we have scheduled for a subsequent date. high quality customer service.
Bewilderingly bad experience
I'm not a complainer, and tend to be overly generous with bad service--acknowledging that sometimes xxxx happens. But this experience was simply uncalled for and unacceptable. I scheduled a service appointment for a recall. The individual told me the recall repairs take about 3 hours. I set up the earliest time (drop off before 7am) and arranged for a shuttle home. All fine. Dropped off the car; no call back. Mid-afternoon I called and they said it couldn't be done that day, but first thing the next morning if I could leave it overnight. When at noon the next day (29 hours after I dropped it off) and it still hadn't even been touched. OK. I understand that sometimes service takes longer than expected--especially if they find huge problems in a service. But this was a recall. And it was an appointment. And 29 hours later the vehicle had not even been touched? This is a huge scheduling problems and is frankly disrespectful. I love Subarus, but I think I am turned off permanently if the service here is so terribly managed.
I bought my 2011 Subaru Outback from Mitchell Subaru and visit them whenever a challenging repair baffles my local mechanic. Their service has always been an honest value due to their expertise with my car and low pressure customer service. I feel like my car was fixed "right."
Mitchell Subaru's Excellent Service
Mitchell Subaru always services my car in a timely manner. They answer all my questions to my satisfaction and keep my car running in mint condition which is very important to me because I use my car a great deal in my work.
A horrible place to buy.
They will mark up all the prices of the new cars by 20% and lie to you on the price of simoniz, vin etch, and other services to make you pay full price.