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Mitchell Subaru

(510 reviews)
Sales hours: 8:30am to 7:30pm
Service hours: 7:30am to 5:30pm
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Sales Service
Monday 8:30am–7:30pm 7:30am–5:30pm
Tuesday 8:30am–7:30pm 7:30am–5:30pm
Wednesday 8:30am–7:30pm 7:30am–5:30pm
Thursday 8:30am–7:30pm 7:30am–5:30pm
Friday 8:30am–6:00pm 7:30am–5:30pm
Saturday 8:30am–5:00pm 7:30am–5:30pm
Sunday 11:00am–4:00pm Closed
2026 consumer dealer award
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2026 consumer dealer award 2025 consumer dealer award

Inventory

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Reviews

(510 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mitchell Subaru from DealerRater.

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Always excellent staff and service. They are the best! I am looking forward to purchasing a new car soon!

Always excellent staff and service. They are the best! I am looking forward to purchasing a new car soon!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Judy, this feedback means everything to our team! When you're ready for a new vehicle, we'll be here to help. Thank you for choosing us! - Mitchell Subaru

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Best customer service in the business .Kelly Pinkham service advisor was on top of her game All calls and text promptly returned. Massive insurance issues handled professionally with great results . Mitchell service dept gets all the stars from me . An extra shout out to Ted and Craig !! Thank you

Best customer service in the business .Kelly Pinkham service advisor was on top of her game All calls and text promptly returned. Massive insurance issues handled professionally with great results . Mitchell service dept gets all the stars from me . An extra shout out to Ted and Craig !! Thank you

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Sandy, we're happy to hear you had such a positive experience with our team! Thank you for choosing Mitchell Subaru and for taking the time to share your feedback. We’ll be sure to pass along your kind words to Kelly, Ted, and Craig!

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The professionalism and friendliness of the staff is always top notch. I am always treated well and my car is treated even better.

The professionalism and friendliness of the staff is always top notch. I am always treated well and my car is treated even better.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi Laura, we're so pleased to hear you've had consistently excellent experiences with our team at Mitchell Subaru! Thank you for your kind words and for trusting us with your vehicle. Safe travels!

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I was treated very, very well by Vinnie and his crew at Mitchell Subaru. I am elderly and they were very patient explaining everything to me. I, also want to mention my salesman, Jeff Schmahl, who was wonderful to deal with. Very knowledgeable and very kind.

I was treated very, very well by Vinnie and his crew at Mitchell Subaru. I am elderly and they were very patient explaining everything to me. I, also want to mention my salesman, Jeff Schmahl, who was wonderful to deal with. Very knowledgeable and very kind.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Janice, thank you for choosing Mitchell Subaru and sharing your experience with Vinnie, Jeff, and our team! We wish you safe travels ahead!

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A no pressure dealership. The staff is helpful and courteous and answer any and all question's you may have. It was a pleasant experience.

A no pressure dealership. The staff is helpful and courteous and answer any and all question's you may have. It was a pleasant experience.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Mike, thank you for choosing Mitchell Subaru and for sharing your experience with our team! We hope to see you back!

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Recently visited Mitchell Subaru for the first time to look at a used car they had in their inventory. I was immediately greeted by staff with friendliness and warmth. I indicated that I was interested in the used 2019 Buick Cascada and Sales Representative JP came over to assist me. He listened to me and answered all my questions completely. He retrieved the car from the car lot, and we took it for a test drive. The car felt like a good fit for me, so we proceeded to negotiations. JP presented me with what I felt was a fair deal, so I decided to purchase the car. JP had the car ready to pick up the next day and had it looking great. I also received services from Business Manager Justin for the completion of the paperwork, and he was also very professional and made it all very simple. I also would like to thank the front desk staff that was there on the day of my purchase for their friendly conversations with me. I've had the Buick for several days and driven it about a couple of hundred miles now and absolutely love the way it handles, rides and drives. I'm so glad I decided to go to Mitchell Subaru to meet them and purchased this car from their great business and staff. Thank you so much!

Recently visited Mitchell Subaru for the first time to look at a used car they had in their inventory. I was immediately greeted by staff with friendliness and warmth. I indicated that I was interested in the used 2019 Buick Cascada and Sales Representative JP came over to assist me. He listened to me and answered all my questions completely. He retrieved the car from the car lot, and we took it for a test drive. The car felt like a good fit for me, so we proceeded to negotiations. JP presented me with what I felt was a fair deal, so I decided to purchase the car. JP had the car ready to pick up the next day and had it looking great. I also received services from Business Manager Justin for the completion of the paperwork, and he was also very professional and made it all very simple. I also would like to thank the front desk staff that was there on the day of my purchase for their friendly conversations with me. I've had the Buick for several days and driven it about a couple of hundred miles now and absolutely love the way it handles, rides and drives. I'm so glad I decided to go to Mitchell Subaru to meet them and purchased this car from their great business and staff. Thank you so much!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for choosing Mitchell Subaru and for your thoughtful review! We’re delighted that JP and Justin made your purchase process straightforward and enjoyable. Enjoy your 2019 Buick Cascada, and we look forward to seeing you again. Safe travels!

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Clean facilities, excellent and prompt service. Glad I moved from the dealership in East Hartford to Mitchell’s

Clean facilities, excellent and prompt service. Glad I moved from the dealership in East Hartford to Mitchell’s

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

James, thanks for choosing Mitchell Subaru! We're so happy to hear you had a great experience with our team. Safe travels!

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I was pleased with the speed and efficiency of the service provided. It's also fun to be able to watch the service being performed.

I was pleased with the speed and efficiency of the service provided. It's also fun to be able to watch the service being performed.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Charles, thank you for sharing your positive experience with our team! We hope you continue to choose Mitchell Subaru for all of your future automotive needs. Safe travels!

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Excellent service from being to end !!! Kelly was very professional and kept me updated on service.

Excellent service from being to end !!! Kelly was very professional and kept me updated on service.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Will, thank you for sharing your excellent feedback about Kelly and our team! - Mitchell Subaru

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The service is always great and they know how to keep us all informed. Thank you for the great service too.

The service is always great and they know how to keep us all informed. Thank you for the great service too.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Peter, thank you for sharing your feedback about our knowledgeable team! - Mitchell Subaru Service Team

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