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Mitchell Subaru

(1,060 reviews)
2026 consumer dealer award
View 2 awards
2026 consumer dealer award 2025 consumer dealer award

Reviews

(1,060 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mitchell Subaru from DealerRater.

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Video analysis.

Video analysis. Explained the resolution to a problem. Comfortable waiting area met the commitment of completion

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi Glenn, we’re glad our video analysis clarified your issue and thank you for highlighting our commitment to timely service! We appreciate your feedback and hope to help you again at Mitchell Subaru!

The dealership is wonderful and Kelly Pinkham was great!

The dealership is wonderful and Kelly Pinkham was great! Very helpful and great to work with. I'll be back for more service. Thank you! Nancy Felice

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi Nancy, hearing about your experience with Kelly at Mitchell Subaru made our day! We look forward to welcoming you back! Safe travels!

I called regarding a brake issue.

I called regarding a brake issue. Got an appointment the next day. Kelly was great and very accommodating Work was done quickly. A video was provided showing me what was done. The facility is very comfortable for customers who are waiting.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
Worked with:
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Dealer response

Gail, thank you for choosing Mitchell Subaru and for sharing your experience with Kelly and our team! We are always happy to help with your brake service and are glad to hear you appreciated the video and comfortable waiting area. See you next time! Safe travels!

We stopped in without an appointment as a warning light

We stopped in without an appointment as a warning light came on in our Subaru Forrester and Jon took care of us and was very helpful in getting our issue resolved which we greatly appreciate.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Barbara and Terry! We're so glad Jon could assist you promptly and effectively. Thank you for choosing Mitchell Subaru and for sharing your experience! Safe travels! -The Mitchell Subaru Team

Vinny had my vehicle done on time and communication was

Vinny had my vehicle done on time and communication was excellent as usual. Always a great experience!!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the glowing review! We’re happy to hear that Vinny and the team provided excellent service. We look forward to seeing you again at Mitchell Subaru! Safe travels!

Dealer response

Thank you for the glowing review! We’re happy to hear that Vinny and the team provided excellent service. We look forward to seeing you again at Mitchell Subaru! Safe travels!

Brought my 2019 Forester in to change transmission fluid.

Brought my 2019 Forester in to change transmission fluid. Work completed in a timely fashion and exactly priced as quoted. Laura was terrific. Will be back with our other Forester (2021) whenever service is needed

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi Bruce, we're happy to hear everything went smoothly with the transmission fluid change on your 2019 Forester. We’ll be sure to pass along the compliments to Laura. Looking forward to seeing you again at Mitchell Subaru! Safe travels!

Broken part replaced in timely manner.

Broken part replaced in timely manner. Service writer was great signing me in and out. My vehicle was returned to me clean and no evidence of work being done.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Pete, thank you for sharing your experience! We’re pleased to hear our team took great care of your vehicle quickly and thoroughly. Please reach out to us at Mitchell Subaru if there's anything else we can do for you! Safe travels ahead!

Exceptional service with an exceptional team!

Exceptional service with an exceptional team! Everyone is super knowledgeable and courteous. The facility is beautiful with lots of customer-friendly amenities. I've been a Mitchell Subaru customer for almost 30 years and will continue to be one for as long as I have a car.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your continued support and kind words! We're so grateful for your loyalty and look forward to serving you and your car for many more years! We hope you will choose Mitchell Subaru for all your future automotive needs! Safe travels!

Both the sales and service departments are amazing!

Both the sales and service departments are amazing! We just purchased/leased our eighth car from Mitchell's over the course of twenty-eight years. Starting a few years ago, we had the good fortune to work with Nicole and Bill in the sales department. A consumer couldn't ask for a better experience, with both Bill and Nicole doing everything in their power, and then some, to help us acquire exactly what we want within our budget. I must also acknowledge Ted, who contributed to our wonderful experience last week. The service department is equally wonderful, always doing an exemplary job with the utmost courtesy, professionalism, and accommodation. I especially love the fact that our car can be picked up for service and returned once it's completed. Mitchell's has had and always will have my absolute loyalty due to their excellent staff and the service they provide.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your continued trust over the years! It's fantastic to hear that both our sales and service teams consistently make your experiences memorable. We’ll pass your praises along to Nicole, Bill, and Ted. Safe travels from all of us at Mitchell Subaru!

Torre was professional and great customer service.

Torre was professional and great customer service. She explained all the work to be completed and even though it was a Friday afternoon. The service completed in a very timely manner

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi Don, we are so grateful for your feedback! Thank you for choosing Mitchell Subaru, and for sharing your experience with Torre. Safe travels!