Reviews
Great salesman
Chris Townsend was an great salesman and a great resource of information. I really enjoyed working with him, even though we weren't able to find the right car for my needs. My only complaint for the dealership is that the used cars I looked at all seemed to be very dirty on the inside, ie. trash, stains, and dirt. I understand that they are used vehicles, but I think most people would appreciate seeing a used car in as clean condition as it can be, to make the car seem more appealing to buyers.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did not make a purchase
Mitchell Subaru - new Legacy
I recently purchased a new legacy. I had great service working with Chirs Townsend. I love my new car. !
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Excellent sales team.
This was our second outback purchase. Previous was a 2004 with 160,000 miles. Nick Hurley was our salesman who went the extra mile to accommodate our schedule to have the car ready for us on very short notice. We had previously visited another dealership but Mitchell was more aggressive with pricing to seal the deal with a very pleasant team in a relaxed environment.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great team of associates
Bought a new Forester from Jay Bernard who was well informed, helpful and most importantly gave a fair deal. Car is great and plan to send family back.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 3.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great experience
This was our first time buying a used car in a long time. The buying experience has certainly changed alot with the interent and all the information that is out there. However Mitchell Subaru made it a smooth and very pleasant experience. We had done our research and knew exactly what we wanted. When I saw the car I was interested on online I emailed Chris Townsend. He got got back to me right away with an internet price and we made an appointment with him to view the car. We looked at few other vehicles but had are our eye in one in particular. We met Jason and Spiro as well. Everyone was very friendly and knowledgeble. Chris spent time going over the purchase price with us and details of the car. Spiro went over everything from the payment options to warrantly options. Jason was there to answer questions as well. It felt like family and I was assured that they would be there for us should we need anything in the future. I am already thinking about buying a second car, lol. Overall I would say we had a very positive experience so far and I would highly recommend Mitchell Subaru. There are a lot of dealerships out there but for me I look for true customer service and a dealership that stands behind their product and takes care of their customer's needs. That is what you have when you buy from Mitchell. Thanks guys! It was a pleasure and I look forward to doing more business with you in the future.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great Experience
My son and I were car shopping as soon as he said Suberu I said Mitchell. I had only heard positive things about them. Our salesman was newly hired Chris Townsend who in my opinion is the kindest most humorous and caring salesman I have ever met! It's been a year and we the Impreza is running like the day we bought it. If you are looking for a Suberu go to Mitchell ask for Chris and tell him the Schumanns sent you...we were his first sale!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 3.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Stellar, Outstanding, Superior
I purchased a Subaru Legacy 2.5 from Mitchell Subaru (Greg Wheeler) in January 2013. The service was superior. From the shuttle service to pick up my car before the pending 3' snow storm, to the ease of purchase, everything was top notch. I love my Subaru Legacy and would recommend Greg Wheeler and Mitchell Subaru without reservation to anyone looking to purchase a car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Second Purchase from Mitchell
We bought a '13 Outback from Greg Wheeler at Mitchell l. This makes our 5th Subie overall, and our second purchase from Mitchell. We have a Subie dealer 3 miles from our home, but Mitchell made it worth the 90 minute ride to go purchase from them on our last two purchases. We knew exactly what car we wanted/what color/options. I emailed 11 different dealers in the area, and asked for their best and final price on exactly the car I wanted. Greg @ Mitchell was one of the 7 who responded. He had the best price. We exchanged 2 or 3 more emails to finalize things, and then went to the dealership to pick it up. They treated my wife and me with great courtesy. The paperwork was smooth. I was also amazed that Greg took time out of a busy selling day (Saturday morning) to deliver the car and make sure that my wife and I were both completely familiar with the numerous buttons and controls on the car. At first, I thought that was going to be a waste of time (his and ours), but the car does have a crazy number of interior controls/buttons, so very glad he did! For my next car purchase, I will probably still look for my best price; but (if Mitchell is not the lowest), I will probably loop back to them to see if they can meet/beat my best price. I have already recommended Greg and Mitchell to two friends who live near me, telling them it was worth the drive.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great place to buy a vehicle
I have had an excelant experience buying my first Subaru forester from Mitchell Subaru. Greg Wheeler was very helfull explaining all my options and showing me how to sink my iPhone to the car, even getting my favorite radio stations tuned in.
- Customer service —
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
2 Years and goi g
I bought a Subaru in 2011 and the experience was great. When I was ready to buy they worked with me. I had my eye on another car that was at another Subaru dealer and they went out and got the same exact car for me. I love my legacy and plan on staying a Mitchell Subaru customer.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase