Reviews
Brandon made our car buying experience easy.
Brandon made our car buying experience easy. He was patient and found us the perfect car. He is extremely knowledgeable and experienced. I would definitely recommend using him for your car buying needs. You will not be disappointed!
Brandon made our car buying experience easy.
Brandon made our car buying experience easy. He was patient and found us the perfect car. He is extremely knowledgeable and experienced. I would definitely recommend using him for your car buying needs. You will not be disappointed!
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future! Eric Diaz General Manager 860-829-3787
They were very responsive and helped guide me on making a
They were very responsive and helped guide me on making a decision that was best for my car
They were very responsive and helped guide me on making a
They were very responsive and helped guide me on making a decision that was best for my car
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Eric Diaz General Manager 860-829-3787
Customer Service at this dealership has declined greatly
Customer Service at this dealership has declined greatly since 2020. was disappointed when this service rep told me i should go to another dealership due to my concerns I had with rod bearing recall that was poorly done last year 2024. Service manager not returning calls is another one. lack of loaners for paid service. lack of communication\follow-up\updates.
Customer Service at this dealership has declined greatly
Customer Service at this dealership has declined greatly since 2020. was disappointed when this service rep told me i should go to another dealership due to my concerns I had with rod bearing recall that was poorly done last year 2024. Service manager not returning calls is another one. lack of loaners for paid service. lack of communication\follow-up\updates.
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- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Hi Job, Thank you for sharing your feedback. We take all concerns seriously, and I want to clarify a few things to ensure transparency and accuracy. Since 2020, we've actually made significant strides in improving our customer satisfaction—something we're very proud of. Our current service team includes more experienced advisors, and we’ve seen stronger engagement and resolution across the board. After reviewing your recent visit with both Brian, your Service Advisor, and Rachel, our Service Manager, it’s important to note: Brian did not suggest going to another dealer out of disregard. His recommendation for a second opinion was based on your disagreement regarding the potential need for a transmission and additional repairs, should the codes return. We always aim to be upfront—even when it’s not what someone wants to hear—and we also recognize that hearing major repairs can be unsettling. That’s why we remind clients they always have the option to get a second diagnostic opinion for peace of mind. It's not ideal, but it's part of being transparent. Regarding the rod bearing concern, I’m a bit confused. Based on our records and your feedback at the time, you were fully satisfied with how we addressed and resolved the issue last year. If something has changed since then, we’re more than willing to re-evaluate—but it's unclear why this is being reintroduced after the matter was resolved to your satisfaction. Lastly, the topic of loaners—this is unfortunately the most common source of frustration, not just here, but at dealerships across the board. The reality is: Acura has capped the number of vehicles we’re allowed to keep in our loaner fleet, and at this time, we’re maxed out. We understand it's inconvenient, especially for paid services, but it's not something we have direct control over. Again, we do appreciate the feedback. If there’s anything further you’d like us to look into, feel free to reach out. Sincerely, Eric Diaz General Manager Acura of Berlin
He's such a professional person who take his job very
He's such a professional person who take his job very seriously and very important
He's such a professional person who take his job very
He's such a professional person who take his job very seriously and very important
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Acura of Berlin, we look forward to having you as a valued customer for many years to come! Eric Diaz General Manager 860-829-3787
Thank you Leo very professional and helpful the hold
Thank you Leo very professional and helpful the hold process was smooth. Thank also Kevin
Thank you Leo very professional and helpful the hold
Thank you Leo very professional and helpful the hold process was smooth. Thank also Kevin
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Acura of Berlin! Eric Diaz General Manager 860-829-3787
Repeat Customer and Still Amazed – Thank You, Jim at
Repeat Customer and Still Amazed – Thank You, Jim at Acura of Berlin! This is my second car purchase from Jim at Acura of Berlin, and once again, he delivered an outstanding experience from start to finish. There’s a reason I came back—Jim is honest, patient, knowledgeable, and truly goes above and beyond to make sure you’re happy with your purchase. He remembered what I liked from my previous visit and helped me find the perfect vehicle without any pressure. The process was smooth, transparent, and actually enjoyable—something you rarely hear when buying a car. Jim treated me with respect and made me feel valued every step of the way. If you’re looking for someone you can trust, who genuinely cares about getting you the right vehicle, ask for Jim at Acura of Berlin. He’s one of a kind, and I’m grateful to be a repeat customer. Thanks again, Jim—you’ve earned my business for life!
Repeat Customer and Still Amazed – Thank You, Jim at
Repeat Customer and Still Amazed – Thank You, Jim at Acura of Berlin! This is my second car purchase from Jim at Acura of Berlin, and once again, he delivered an outstanding experience from start to finish. There’s a reason I came back—Jim is honest, patient, knowledgeable, and truly goes above and beyond to make sure you’re happy with your purchase. He remembered what I liked from my previous visit and helped me find the perfect vehicle without any pressure. The process was smooth, transparent, and actually enjoyable—something you rarely hear when buying a car. Jim treated me with respect and made me feel valued every step of the way. If you’re looking for someone you can trust, who genuinely cares about getting you the right vehicle, ask for Jim at Acura of Berlin. He’s one of a kind, and I’m grateful to be a repeat customer. Thanks again, Jim—you’ve earned my business for life!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for your feedback on your recent visit to Acura of Berlin. It's great to hear that we were able to assist you and that you had such a positive experience. Eric Diaz General Manager 860-829-3787
I had the pleasure of working with Kevin at the Acura of
I had the pleasure of working with Kevin at the Acura of Berlin. He was very knowledgeable and helpful about the new car I was getting. I would definitely recommend him to anyone that is looking for a new car!!
I had the pleasure of working with Kevin at the Acura of
I had the pleasure of working with Kevin at the Acura of Berlin. He was very knowledgeable and helpful about the new car I was getting. I would definitely recommend him to anyone that is looking for a new car!!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Acura of Berlin! Eric Diaz General Manager 860-829-3787
I got an appointment very quickly.
I got an appointment very quickly. Everything from my original call through completion went seamlessly! Thank you Acura of Berlin!
I got an appointment very quickly.
I got an appointment very quickly. Everything from my original call through completion went seamlessly! Thank you Acura of Berlin!
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- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Acura of Berlin to be a positive one. Please don't hesitate to reach out if you need anything else. Eric Diaz General Manager 860-829-3787
Jim Pompei was professional and patient.
Jim Pompei was professional and patient. He walked me through the process without trying to upsell or high pressure. Would definitely recommend.
Jim Pompei was professional and patient.
Jim Pompei was professional and patient. He walked me through the process without trying to upsell or high pressure. Would definitely recommend.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks for your feedback on your recent visit to Acura of Berlin. It's great to hear that we were able to assist you and that you had such a positive experience. Eric Diaz General Manager 860-829-3787
Great experience at Acura of Berlin
I was pleased with the service received at the dealer,
I was pleased with the service received at the dealer, especially the camaraderie provided by Raj. I trusted Raj's knowledge about the car and made me feel comfortable with the purchase.
I was pleased with the service received at the dealer,
I was pleased with the service received at the dealer, especially the camaraderie provided by Raj. I trusted Raj's knowledge about the car and made me feel comfortable with the purchase.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future! Eric Diaz General Manager 860-829-3787