Acura of Berlin

Went in looking for a new or used Acura. Was upfront with my needs and my specific credit/down payment. No matter what I said they just pushed the agenda... for how they like to sell cars and ignored my actual needs.

Asked if my car was under warranty for a service was told “oh we’ll check on it” diaged the issue and then told me car was not under... warranty. When I asked the response was “everyone pays the diag fee even new cars because animals might be in them...?” What? Had to pay 130.00 fee for absolutely nothing. I was lied to all around. Every time I come either service or managers lie about the most ridiculous things. This was the last straw. I will not buy another car here and will not bring my car here for service. I recommend the same for others. Save your stress, being lied to, and being treated like you lack common sense. Go somewhere else like I am.

This is the second Acura I have bought from this dealer and was happy to find out they are still a very fine dealership to work with. The process of buying... could not have gone any smoother

Just purchased a 2019 RDX, love it. Great place to do business. Easton Lawson, my sales consultant made sure I got the car I wanted, test drove the cars... I was interested in and followed up after the purchase making sure I was happy with the vehicle and was getting familiar with all it's features and tech. Well done Berlin Acura.

Jessica has great communication skills, well spoken, kept us up to date, willing to listen to our concerns. Walk us through the buying process in a... timely manner.

Worked with sales associate Jerry at Acura of Berlin My experience with Jerry has been so good that this is the third Acura I have worked with him on

This is the 4th car we've purchased/leased at Acura of Berlin. The entire team from sales to service have always been extremely friendly and helpful.

Easton was excellent. The service to buy my car was quick and professional. Love the car I purchased and had a great experience buying it at Berlin Acura.

We recently bought our 2019 RDX at Acura of Berlin. We love the car but we also appreciate the experience of buying it in Acura of Berlin. The facility... is terrific and everyone was helpful and friendly. We never felt rushed or intimidated. Most of all our sales person Easton Lawson was terrific. He answered all our questions, kept us up to date on when the car would be at the dealership, made suggestions but didn’t over pressure us. Since we picked up our RDX he has made numerous calls to make sure that everything was going well. He even set up another time to go over the many aspects of the vehicle. It was such a pleasant experience to have his support. He was not only friendly but patient, very knowledgeable, and understanding.

My husband and I stopped in at Acura of Berlin a few weeks ago, looking for a new car. We were greeted by Moises. The professionalism was astonishing as... we had gone to a few other dealerships prior in the day and not ONE person came out. His patience and personality were key to us deciding to move forward with Acura of Berlin. We were looking at used Cars, but after meeting with Andres and discussing finances we found it best to go with a 2018 lease. The dealership was technically closed, but Andres continued talking to us and we went on a test drive with a 2018 Acura MDX. We not only fell in love with the car, but also the dealership!! I have recommended them to any one that listens when I discuss my new car!! They went over and beyond!!! A++ service!!!