Acura of Berlin

4.8 out of 5 4.8

Reviews

4.8 out of 5 4.8
223 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 1.0 out of 5
    August 4, 2019

    The service at this dealership was wonderful until it was taken over by executive-it has declined steady since then- this weeks “service” will be my last.... i would have been treated better at Joe’s used car lot

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    I'm so sorry to hear that you were disappointed with your recent visit. We strive to deliver five-star care to all of our guests and I certainly would... like to learn more about what happened here and how we failed you. I understand that you wrote this review to remain anonymous, but I hope you consider giving me a call. Thank you, Tony Braglia - GM - 860-829-3780

  • 5.0 out of 5
    July 31, 2019

    This is the second family car bought from Acura of Berlin and specifically from Gerry. Both are notch! Would highly recommend. Love my new RDX.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hi Liz! Thank you for your review of Acura of Berlin! We greatly appreciate your repeat business and your kind words about working with Gerry on our ...team. Enjoy your new Acura RDX and we hope to see you again soon!

  • February 23, 2016

    This is the second Acura I have bought from this dealer and was happy to find out they are still a very fine dealership to work with. The process of buying... could not have gone any smoother

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    We're happy to hear of your great experience and your positive review means a lot to us. We appreciate your feedback and are happy to hear that we cou...ld meet your needs. At Acura of Berlin, we always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible for all of our customers. We look forward to assisting you with your future sales and service needs. Best, Tony Braglia| General Manager | Bragliat@executiveag.com

  • 5.0 out of 5
    July 2, 2019

    Having driven Cadillac`s for 30 years I decided a change was in order so going from a sedan to a suv was a big move for me ; I was very pleased with the... service and how knowledgeable the staff was especially my salesperson Moises Navarrette was he explained in great detail the car I was interested the 2019 MDX which because of his help I decided to lease vehicle this week . Wonderful experience . Thank you

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    We are honored to receive your support, Tommy, and I hope you are enjoying your 2019 Acura MDX! We look forward to seeing you again soon and thank you... for your business. - Acura of Berlin Team

  • 5.0 out of 5
    July 1, 2019

    Gerald Campana at Acura of Berlin helped us the first time we leased an Acura TLX and he was great. This is why we return three years later to see him... and get a 2020 Acura TLX again. He is trying to help and find ways in which to save money and get the best car for our needs. He cannot retire for as long as we like Acura.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Eduardo - Thank you so much for coming back to Acura of Berlin! We are so glad that Gerald delivered a second great leasing experience and helped you ...get into the right 2020 Acura TLX at the right price. It means a lot to have you as a loyal customer and we look forward to our continued relationship.

  • 5.0 out of 5
    June 9, 2019

    I have had different brands of cars and Acura is by far the best! I always have such a smooth experience whether I am getting serviced to just recently... buying my second car with them. The customer service is truly amazing! I can’t thank Acura enough!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Hi Amanda - We are so glad to hear that you can depend on Acura of Berlin for the best service around! Thanks so much for coming back for a second veh...icle. We hope you are enjoying it!

  • 5.0 out of 5
    June 6, 2019

    I am very happy to purchase a Acura RDX for first time. Very nice facility and honor sale personal. I will refer family and friends to buy cars here.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Timmy - We are delighted that our team made a great impression for your first visit to Acura of Berlin! Thank you so much for referring us to your fam...ily and friends. We hope that you love your Acura RDX.

  • 5.0 out of 5
    May 2, 2019

    hello, we have been doing business with acura of berlin for nine years or so and are in our third mdx car. acura of berlin is our one and only stop for... our vehicles. everyone is exceptionally friendly and give great customer service. the receptionist mary was very welcoming and the general manager tony is easy to work with and helped us in our car leasing process each time. jerry campana our sales person is very knowledgeable and goes above and beyond to ensure that we get into the car that fits our needs. we also get service done there . perry and steve are great-they explain everything we should know about our new car and give us a print out detail on our car each we are there. over all acura of berlin is an awesome dealership and we highly recommend it to anyone.carolyn and bill d

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Bill and Carolyn - We are honored to have you as a loyal Acura of Berlin customers! It makes us so happy to hear that you can depend on both our Sales... and Service Teams for five-star service, every time. Thank you very much for recommending us! We look forward to assisting you for years to come.

  • 5.0 out of 5
    May 2, 2019

    very pleased with the way Easton handled everything. test drive was very good. he explained all the options. he took time to find the color that my wife... was interested in. both my wife and I are very pleased.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 1.0 out of 5
    April 30, 2019

    So i been getting alot of people emailing me about my experience with thier service dept well after 2 people taking my car on a road test an thier mechanic... supposbly checking brake sorry to say they never find anything wrong ..i pulled brakes off to get to the bottom of why my brakes sqeek so much an dealer cant find issue brake pads were both cracked on one side something thier so profesional ASE certified mechanic would of found if they did thier job rite an puled the brake pads of an checked instead of giving me key after 2 hours an looking at me like im crasy an saying they found nothing wrong dealer is very well known for this type of action.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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