Reviews
Professional yet relaxed team.
Professional yet relaxed team. Despite a few hiccups on my end, James, Lucius and Tom patiently worked with me through it. And I drove off with my beautiful 2024 Acura MDX!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback. Eric Diaz General Manager 860-829-3787
Very professional.
Very professional. Eric Diaz was very attention to detail in research of the right vehicle. Leo Pascual walk through was very thorough in review of all the processing of the purchase. Tom was clear and direct with the finance details. Overall a great experience.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Eric Diaz General Manager 860-829-3787
I was pleased with the service received at the dealer,
I was pleased with the service received at the dealer, especially the camaraderie provided by Raj. I trusted Raj's knowledge about the car and made me feel comfortable with the purchase.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future! Eric Diaz General Manager 860-829-3787
Buying a certified pre owned vehicle was a smooth process
Buying a certified pre owned vehicle was a smooth process with Acura of Berlin. Everyone was pleasant to work with and we drove away with a new car within a week of finding it.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Eric Diaz General Manager 860-829-3787
Our son loves his Acura TLX he would buy another one when
Our son loves his Acura TLX he would buy another one when the time is right
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Eric Diaz General Manager 860-829-3787
I went in and expressed interest in an Acura TLX and test
I went in and expressed interest in an Acura TLX and test driving one, and I was met with a “no you can’t do that, are you buying one or not!?” Response from this individual. Got completely taken off guard by how disrespectful this employee was, and before he could get any paperwork that he explained took time and effort for him to take out I had to walk out. DON’T BUY FROM THIS GUY, VERY DISRESPECTFUL!
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you, and we will reach out. We'd love to get to the bottom of this and turn things around for you. Eric Diaz General Manager 860-829-3787
May 6 2025 I purchased 2025 Acura MDX A Spec.
May 6 2025 I purchased 2025 Acura MDX A Spec. Raj my salesman was very good with handling my purchase. Tom in finance took his time and answered any and all of my questions. Lucius responded to some questions I had after I took delivery. And was very gracious and timely with replying and take care of me. Brandon also followed up with me congratulating me and making sure I had a good experience and checking in to see if I needed anything. Keith in the service department is also great team member. Family has owned Acura for over 20 years and he has always taken care of us.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Eric Diaz General Manager 860-829-3787
I picked up a new MDX and I was told a requested tow
I picked up a new MDX and I was told a requested tow hitch would be installed prior to pick up, that didn’t happen. I was given a We Owe document to get it installed and I’ve followed up with 3 different people to get this issue solved and have yet to hear back from anyone.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Thank you, Chris, for bringing this to our attention. If you'd be willing, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case, and we'd love the opportunity to get more details to see if we can turn this situation around for you. Eric Diaz General Manager 860-829-3787
This is the third vehicle I have purchased from Acura of
This is the third vehicle I have purchased from Acura of Berlin. Highly recommend doing business with them. Lucious the sales manger is great to work with. He is honest, very professional and has great customer service. Tom in finance has been a pleasure to deal with closing out the deal with. Highly recommend giving them a shot at your next car purchase new or used. If you’re looking for a specific car or truck that’s not on the lot give them a shot. They can search the other dealerships in Athe executive Auto Group.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for sharing your thoughts about your experience with Acura of Berlin. We appreciate your business and hope to see you again soon! Eric Diaz General Manager 860-829-3787
Amazing service, great attitude and so nice and helpful.
Amazing service, great attitude and so nice and helpful. Will suggest to others for help.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Eric Diaz General Manager 860-829-3787