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Schaller Acura

(1,169 reviews)
Visit Schaller Acura
Sales hours: 9:00am to 5:00pm
Service hours: 7:00am to 2:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–5:00pm 7:00am–2:00pm
Sunday Closed Closed
2023 state dealer award
View 20 awards
2023 state dealer award 2022 state dealer award 2021 state dealer award 2020 state dealer award 2019 state dealer award 2018 state dealer award 2017 state dealer award 2016 state dealer award 2015 state dealer award 2014 state dealer award 2013 state dealer award
2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (860) 896-8129 (860) 896-8129
Used (860) 896-8140 (860) 896-8140
Service (860) 896-8130 (860) 896-8130

Reviews

(1,169 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Schaller Acura from DealerRater.

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Third Acura and it's definitely a charm!

I just leased my second Acura TLX with Schaller and third vehicle overall. I have worked with Teri Lupacchino since 2006 and have been completely satisfied each time. I have had my cars serviced at Schaller as well and have NEVER had a bad or pushy experience with their service team either. The entire staff from sales, finance and service take all of the stress out of the car buying experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

New (used) Car Experience

While my husband has dealt with Schaller for awhile now, this was my first experience with them and I couldn’t be happier! Teri Lupacchino went above and beyond, answered my many questions and was always available by email, text and phone. Extremely knowledgeable! Brian Savo was also amazing. Financing the car, Brian made the process as seamless as possible. He gave us our options in detail and depth and was able to convey all the information in a way we could understand - the first time! Financing options can be confusing but he was great and quick. We’ve been so pleased with service on my husbands vehicle and I’m excited to now take my new car to Schaller as well.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Wonderful Experience

Amazing, Friendly, Patient and Informative!! Mike made my car lease experience very easy. Everyone was helpful and friendly through the entire process. Excellent Customer Service!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Outstanding customer experience

With every service visit to Schaller, I am greeted with courtesy and professionalism. The dealership personnel have processes in place to make you feel like a valued customer. You are kept informed on the status of your vehicle and their pricing is fair and reasonable. They follow up the day after your service visit to ensure your satisfaction.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Excellent customer service

Mike Uhlman is a very sincere individual with full knowledge of the vehicles he sells. His delivery of our new RDX was excellent. We would highly recommend him and this dealership. Brian Savo, Business Manager was also excellent. Went over paperwork in detail and answered any questions. Excellent delivery experience at Schaller Acura

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

2018 RDX

Having been a former Acura owner I decided that I wanted to start my new vehicle search by looking at a RDX. My previous experience with Schaller was great so I went there. I was not disappointed. Mitch was very knowledgeable and patient with me answering all my questions on my many visits. I never felt pressured. When I finally decided to purchase the RDX Mitch made the process easy. Everyone I encountered was very nice and professional.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

4th and Counting

When it time to purchase another vehicle, my family and I went back to Schaller Acura and purchased an RDX and leased an RDX, making them the 3rd and 4th vehicles from Schaller Acura since 2004. This dealership has excellent Sales and Service teams.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Nice! No pressure, no stress.

This dealership is by far the best experience you can have when purchasing a car. Have and will continue to recommended this dealership to friends.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Very reasonable and friendly

This dealership was extremely easy to work with and went at my own pace, no rushed feelings. Everyone was very friendly and focused on what my needs and requirements were. Car was in amazing condition upon pick up. I have no complaints.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

20+ year customer

I've been using Schaller to service my Acura and other cars for nearly 20 years. The service is great and they take the time to explain every repair. This is how auto service should be!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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