Lia Honda of Enfield

Jesse Robles was excellent and a pleasure to work with. He went the extra distance when we ran into an issue--not his fault. I would work with him in the... future.

Jesse and the service team have never given me and my wife a disappointing experience. Everyone is patient, knowledgeable, and don't push random... services on you. I would drive extra mileage to have the great service this team offers.

Pilip Bologna, our sales rep, did a terrific job. He answered all my questions, in terms I could understand, especially when it came to helping me understand... the new safety features and all the tech advances that have been added to the 2017 model, as compared to my 2014. On delivery day, he provided the best overview, and set up of features I have ever had! His invitation to call or come back anytime with questions, was most sincere.

Great customer service. I spoke with Steve on the phone who was extremely helpful and kind. Jon Alaimo helped me when I showed up and was also wonderful.... Explained the repairs, cost and kept me updated.

I recently had an alternator replaced at Lia Honda in Enfield, CT. They did an excellent job although I generally think they tend to be a little more expensive... then some other places. I chose to have the repair done there this time because of the way things were explained to me by an excellent service representative, Jesse Robles. He was friendly, quick, informative and sincere.

Getting new tires was made easy here at Lia Honda. At my last visit for service, Steve Crafsic had given us a quote for Yokahamas which made it convenient... for comparing. We made the decision to get these and it was a breeze. Everyone here is always very helpful and polite. I'm always greeted immediately and Steve explained everything thoroughly. I also had just had an issue with my battery and driver's window, which had nothing to do with tires! but I mentioned it to Steve and the techs tested my battery and fixed the window issue, no charge! I have peace of mind coming here for my car!

I recently took my car into Lia Honda while it was under warranty for an issue with the Air Conditioning while it was under warranty. At the time, they... wanted to charge me a 300$ diagnostic fee to determine if it was an even a warranty issue. That I understand, but someone under warranty shouldn't have to pay to check if something is broken because of a defect. I was instructed to keep driving until the AC stopped working again by their service advisers. I come back and am told by Luis Nieves the service manager that it's no longer their problem, that's just how it works, and that I either need to pay the 300$ diagnostic fee or go elsewhere. I instructed him I'd call corporate Honda but that set him off even more - responding with "they'll just tell you the same thing, don't bother". Stay far away, literally all just a huge money scheme.

Greg Palm was great! He made sure we were comfortable. He informed us about the coffee and the kids zone which was very helpful! He also kept us updated... and he was very friendly to my 8month old.

Friendly and helpful service. Despite being a very busy showroom, all staff was pleasant and professional . My salesman, Justin made the experience enjoyable... and answered all my questions without any pressure. The process was fast and easy.

I have been a client of Lia Honda of Enfield, CT for years. Excellent Customer Service. Great employees. I recommend this dealer to everyone. Thank you... Jon Alaimo