Reviews
Write a reviewExcellent dealership experience
Everything went as planned. What more could you ask for?
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great Experience
No pressure sales, very informative and a fair price. Love my car!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Excellent experience
My husband and I are no strangers to car buying. Due to lifestyle changes and a love of new cars, we've shared 7 different car buying experiences in our 13 years together. Gengras Volvo has definitely topped the charts of all of our experiences. We were drawn to Volvo after a friend raved about the safety features and reliability she had experienced with her Volvo SUV. We chose Gengras mainly due to the convenience of the location and we certainly made the right choice. The no pressure, relaxing and sophisticated environment of the showroom was immediately comforting. Vecdet was our salesman and Allen was instrumental in the transaction as well. I cannot say enough about the professional and kind approach displayed by everyone that we encountered. On the day I picked up my new car, it was covered inside the showroom. Vecdet and another associate unveiled it for me, I felt like a celebrity. Vecdet went on to spend a generous amount of time walking me through all of the features of my vehicle as well as guiding me on canceling the registration on my former vehicle. He had all of the answers to my questions- before I could even ask them. I've owned the car for 3 days and have been contacted by phone and email- simply to say thank you and see if I am happy with my purchase. Vecdet has also encouraged me to stop down if I have any questions about my new vehicle. Up until walking into Gengras, I had always felt like a walking dollar sign whenever I entered a car dealership. This couldn't be further from what we experienced during this transaction. I highly recommend this dealership, and while I'm at it- Vecdet. He was beyond wonderful to deal with.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Overall
The salesman, Jeff Swierbutowicz, is attuned to our needs and matched the features of the car to them. He is also a great representative for the Volvo company .In addition, the service dept. has always been great to deal with.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great experience with Jen Robey!
Jen Robey was a pleasure to work with! She is very knowledgeable and took her time explaining all the features of my new XC60 to me! I would highly recommend working with her!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
purchasing a new volvo
their is only one word that discribes my dealings with gengris volvo, and sales person mr lance Jewell ..... EXCELLENT....
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you, Donna, not only for your glowing review, but also your business! We are glad to know that Lance helped you into the perfect vehicle. Enjoy your new vehicle and please think of us for all your future Volvo needs!
Enjoyable car buying experience!
Vecdet was a pleasure to work with. We went to several dealership as we decided on our next family car. We got the Volvo XC 90 not only for the car, but also the experience
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Second time around
This was our second time leasing a car from Gengras Volvo. We have purchased many cars over the years and this has been the easiest and stress less buying experience. I thought maybe it would have just been the first time, but this time was exactly the same. I have to say the service department is excellent, also. I never would have gone back if they weren't. They bend over backwards to make everything right. Not that I have ever really had any real issues with this car, but I did have an issue with new windshield wiper blades that were installed and they went out of their way to fix the problem. They have earned our business, consistently!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Fabulous Buying Experience & Customer Service
If you are looking for a new or used car, then look no further than Gengras Volvo in East Hartford. I purchased a used Honda that they got as a trade-in, and they treated me like royalty. The buying process was extremely smooth because the staff is so efficient. I need to especially thank Vecdet Yagtu. He patiently answered every question I had about this used Honda. Their service department made this 2006 car look and feel brand new. I was very excited to drive it off the lot. A shout out to Justin in Finance, too. He moved through the paperwork like the pro that he is. I highly recommend the Gengras Volvo dealership.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Smooth Process
I needed to replace a m VW I owned for many yearsand looking to buy a Volvo. I went with Gengeas because they had the most inventory at a good price. I purchased a XC70. My salesman Vecdet and the staff at Gengras made this a pleasant and smooth experience. Very happy with my car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase