Gengras Volvo

We visited this dealership 2 different times - once while shopping for an xc60 and again several Months later looked in at the xc90. We had communicated a desire for a service loaner xc90 and the sale rep said the car would’ve been returned from use by a customer in a few days - upon trading messages w the sales rep he said he wasn’t sure when the car would be back at Gengras. Ultimately the car was reported available on Saturday for us to come down to look at it - we arrived in the afternoon only to be informed the car was sold Saturday morning and they had another loaner car for us to look at. Ultimately we didn’t like the 2nd car and didn’t buy anything. Afterwards we looked at Google reviews for this dealer and found someone else had reported the same scenario about a car being available and only to be sold that morning when they arrived to look at it.

Very unprofessional, when it comes to dealing with customers in Warren's the service manager there, Peter busher, I'll blankly try to rip me off. Get money from me instead of going through my warranty tore my car down apart. Then try to charge me when I have recordings in paperwork stated that Peter busher supposed to went through car shell first. He never did that what he told me was he was trying to cut the middleman out, which I am the middleman, I have actual paperwork, showing all the proof. Of what happened?I even have the recording the owner of the Volvo place.Try to put his 2 cents in it.When he had no knowledge of what was going on , or he had knowledge of what was told to him , he never reached out to me to ask me what actually happened , they very unprofessional

Really enjoyed working with Domenick to purchase my Volvo! Highly recommend giving him a call!!

We had a good experience with Domenick purchasing my son a car. We test drove a car and purchased it in 3 hours flat due to my son had a class that night. We were out the door, and pleased with their effort.

This was our first time purchasing a car at Gengras Volvo of East Hartford. We met with Domenick who was very attentive to explaining the various models and features. The process of purchasing the car was straight forward and enjoyable.

I had recently purchased a XC 60 from Gengrass East Hartford and I had the most wonderful experience. There was no pressure at all from my salesperson. She had made this sale very simple and answered every question that I had from the performance of the car to the actual sales/service I would highly recommend anyone to purchase their car from here. The delivery was seamless and kept all promises when we went to pick it up as well.

Gengras Volvo in East Hartford (EH) advertised a used Audi for sale on its website. I wanted to test drive and likely buy the Audi for cash. I clicked on the “get today’s price” link and provided all of my contact information so that a Gengras representative could reach me by phone, email or text. As a serious buyer, I stated that this would be a cash sale and that I wanted the final price out the door and to test drive the car. Gengras reps immediately called me, texted me, and emailed me. During a telephone call a Gengras rep advised me that the Audi was not actually in EH but was in Fairfield. The rep further advised that Gengras would transport the Audi to EH for me. This was on a Thurs. I requested to see the vehicle on Saturday. The representative advised that she would confirm the transport for Saturday and get back to me to secure an appointment time. Later that day, she advised that Gengras could not transport the vehicle to EH until Tues or Wed. I requested to see the vehicle on Tuesday morning and the rep confirmed. A short time later, she contacted me again to tell me that the transport would not take place until Tues afternoon. At that point, we scheduled a 2 PM appointment for me to test drive the car. At 1:30 PM on the Tuesday, I contacted Gengras by text to confirm the appointment and that the car had in fact been transported to EH. A make sales rep from Gengras called to tell me that the car was still in Fairfield. I explained that I was upset having waited 5 days to see the car and because I had a 2 PM appointment and no one from Gengras had the courtesy to tell me that Gengras failed to deliver the car as promised. The Gengras sales person said that he would look into it and get back to me. He called back a short time later and advised that the car was under deposit in Fairfield. I asked him how that was possible when I had been waiting five days for the car to be transported to EH for my test drive and likely purchase. He essentially told me that it was my fault because I did not leave a deposit to secure the Audi. At no time did any of the Gengras representatives who responded to my initial inquiry via email, text, and telephone advise me that I needed to leave a deposit to secure the car‘s transport to EH. In fact, none of them mentioned anything about a deposit. After chastising me for not leaving a deposit, the Gengras representative then attempted to sell me three other cars that Gengras has for sale. I advised the representative of the safety features that I was looking for in a car and that my price point was comparable to the price of the Audi. He then criticized my “laundry list “of options and told me that would be difficult to find at my price point. I explained to him that that was precisely why I called Gengras the previous Thursday with the intention of purchasing the Audi – because it had the safety features that I was seeking, reasonably low miles, and was in line with my price point. I am extremely disappointed and frustrated to not only have lost out on the purchase of the Audi but I also missed out on purchasing cars from other entities that I did not pursue because Gengras representatives falsely led me to believe that Gengras would transport the Audi to EH for my test drive and purchase. I’m not sure if this was an intentional bait and switch, but it certainly felt like one to me. Every car that the salesman suggested as an option for me was more expensive than the Audi that I intended to purchase, has higher miles and/or lacked the safety features that I am seeking. At this point, I am not even sure if the Audi was ever actually available or was simply intended to lure in buyers like me to induce us to purchase other more expensive vehicles. The irony to me of this situation is that I chose a big-name car dealership rather than a Mom and Pop shop because I was concerned about deceptive sales practices.

There are few things I regret as much as having bought a car from my Fairweather Friends at Gengras Volvo in East Hartford. I bought a used Volvo XC90 from them and as soon as I took possession of the car I started realizing that this car had multiple issues, some of which I had asked about when testing the car but was assured those things were normal for that car by the salesman. The salesman also promised that one glaring body issue would be fixed, they hacked it together and it failed soon after. They agreed to fix one of the issues but never called back as promised. When I called and left their manager a message he didn’t call back. I tried again after making an appointment with my mechanic to deal with said issue and they promised to fix, but the manager never called back as he said he would. When I complained about their failed body issue fix they chose not to even respond. It may have been naive of me but I went in there believing that the official dealer of a luxury car such as Volvo would not dump a car such as this on a consumer but auction it. I also know that any dealer with an ounce of integrity would have dealt with issues that surface right after the car is sold with full seriousness. This is the kind of reaction I would expect from a back road bottom feeder of a dealer, not the official dealer of a luxury vehicle. I will never do business with any dealership of the Gengras family again. And, Chris James general manager. Don’t bother leaving a response here, I will not call you. You have my contact information and if you are serious about fixing these issues I would welcome a call from you to go over this and I will amend my review if there’s a satisfactory remedy to be found.

I’ve leased my Volvo XC90 for three years and I’m now buying it off a lease. It’s been the perfect car and I love it. Today I brought it into the service center and got the same quality service I have for the last three years. They gave me a ride home after I dropped the car, and picked me back up when my car was done. Everyone I came in contact with had a great attitude. They make my car maintenance completely hassle free.

Buyer Beware . Very dissappointed with the sale of the Xc60 I purchased in July 2022. Has been nothing but trouble ever since ! Infotainment system is so bad! So many gliches . Freezes where I cannot use the radio, phone . Apple play freezes. Goes offline constantly. Have to restart the system and sometimes doesn’t work . Warning lights come on while you’re driving ! Scary especially when you’re on the road a lot and have a child in the car . Outrageous that I have to be stuck with this car with all these issues ! Obviously there is something. Wrong with it ! They don’t see it ! Got locked out totally right after I bought the car . Road side assistance couldn’t even help or send a car until 24 hrs later . They use a 3rd party not even affiliated with Volvo . Wanted a buy back after 5 days . I would have never of bought this car if I new there was a new system that was not functioning right. No A.M radio, They washed their hands after they sold the car and not sympathetic to what I’m going thru. I would not trust this Xc60 inscription !