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Hoffman Honda

(2,080 reviews)
Visit Hoffman Honda
Sales hours: 8:30am to 7:00pm
Service hours: 7:00am to 5:30pm
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Sales Service
Monday 8:30am–7:00pm 7:00am–5:30pm
Tuesday 8:30am–7:00pm 7:00am–5:30pm
Wednesday 8:30am–7:00pm 7:00am–5:30pm
Thursday 8:30am–7:00pm 7:00am–5:30pm
Friday 8:30am–6:00pm 7:00am–5:30pm
Saturday 8:30am–5:00pm 7:30am–3:30pm
Sunday Closed Closed
2018 consumer dealer award
View 4 awards
2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award

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New (860) 735-6778 (860) 735-6778
Used (860) 264-1235 (860) 264-1235
Service (860) 264-1117 (860) 264-1117

Inventory

See all 143 vehicles from this dealership.

Incentives

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About our dealership

This seller has been on Cars.com since March 2019.
Here at Hoffman Honda located in West Simsbury CT we are dedicated to making your purchasing experience both professional and transparent. With 4.8 stars on Google we're highly recommended by our customers. Come visit us on RT 44 on the Avon/Canton line and shop our extensive inventory of new and pre-owned vehicles where you're sure to find the perfect Honda CR-V HR-V or Accord to meet your needs. Our fully staffed service department including highly trained Honda Master Techs are here for you after you drive off the lot to handle any maintenance or repairs you may need.
Driven By Trust

Service center

Phone number (860) 264-1117

Service hours

Monday
7:00am–5:30pm
Tuesday
7:00am–5:30pm
Wednesday
7:00am–5:30pm
Thursday
7:00am–5:30pm
Friday
7:00am–5:30pm
Saturday
7:30am–3:30pm
Sunday
Closed

Meet our employees

Reviews

(2,080 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Hoffman Honda from DealerRater.

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This is my 2nd HRV that I am buying from Hoffman Honda!

This is my 2nd HRV that I am buying from Hoffman Honda!!! Kim the sales person was wonderful!! Love everything about this dealership!!! Very happy!!!

This is my 2nd HRV that I am buying from Hoffman Honda!

This is my 2nd HRV that I am buying from Hoffman Honda!!! Kim the sales person was wonderful!! Love everything about this dealership!!! Very happy!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Sue, we're thrilled to hear that Kim and the Hoffman Honda team made your second HRV purchase a wonderful experience! Thank you for choosing us again and sharing your happiness with our dealership. Enjoy every mile in your new ride!

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Unsatisfactory service.

Unsatisfactory service. Automobile was given a AAA battery boost and delivered with service request for battery replacement and full inspection and oil change. Leah is services noted. Also verbally reinforced on delivery. No battery replacement done. No call was made to customer during service by the service technician. Customer only received a text that the car was ready. Up on arrival at the dealership, customer inquired about the service rendered. Service technician had no idea that a battery replacement should have been undertaken. No consideration was given for the inconvenience of having to wait while Battery Replacement was undertaken. Also, battery is only two years old and was previously installed by the dealership. This battery should have been at no cost to the customer. Be that as it may - it is still unforgivable that a car that needed a battery boost from a towing service - that the service department was made aware of - to start it up did not have the battery examined and replaced as requested.

Unsatisfactory service.

Unsatisfactory service. Automobile was given a AAA battery boost and delivered with service request for battery replacement and full inspection and oil change. Leah is services noted. Also verbally reinforced on delivery. No battery replacement done. No call was made to customer during service by the service technician. Customer only received a text that the car was ready. Up on arrival at the dealership, customer inquired about the service rendered. Service technician had no idea that a battery replacement should have been undertaken. No consideration was given for the inconvenience of having to wait while Battery Replacement was undertaken. Also, battery is only two years old and was previously installed by the dealership. This battery should have been at no cost to the customer. Be that as it may - it is still unforgivable that a car that needed a battery boost from a towing service - that the service department was made aware of - to start it up did not have the battery examined and replaced as requested.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

I understand how frustrating this must have been. We strive to provide thorough communication and quality service, so it's disappointing to hear that wasn't reflected in your experience. We cannot locate your contact information, so please reach out to me at your earliest convenience. Thank you, Trevor Barbersek - Service Manager - trevor.barbersek@hoffmanauto.com

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Went to dealer for oil and filter change for our 2021

Went to dealer for oil and filter change for our 2021 Honda Accord Sport. Our Service Adviser Kristina was very helpful explaining everything I needed to know. Keep up the good work Kristina!!

Went to dealer for oil and filter change for our 2021

Went to dealer for oil and filter change for our 2021 Honda Accord Sport. Our Service Adviser Kristina was very helpful explaining everything I needed to know. Keep up the good work Kristina!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're glad to hear that Kristina provided you with helpful service during your visit at Hoffman Honda. Thank you for the positive feedback, and we'll be sure to pass along your kind words!

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Covered all the bases!

Covered all the bases!! Kristina was very helpful, as usual, explaining all the details in reference to services completed. Keep up the good job Kristina!!!

Covered all the bases!

Covered all the bases!! Kristina was very helpful, as usual, explaining all the details in reference to services completed. Keep up the good job Kristina!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're delighted to hear that Kristina provided such helpful service at Hoffman Honda! Thank you for the positive feedback, and we'll be sure to pass along your kind words.

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Excellent customer service.

Excellent customer service. Professional. Prompt and courteous. Inspires trust and confidence. Will continue to receive my car servicing needs at Hoffman Honda without question.

Excellent customer service.

Excellent customer service. Professional. Prompt and courteous. Inspires trust and confidence. Will continue to receive my car servicing needs at Hoffman Honda without question.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
Worked with:
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Dealer response

Elizabeth, we're delighted to hear that our team at Hoffman Honda has earned your trust and confidence with their excellent service. Thank you for choosing us for your car servicing needs!

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Excellent customer service.

Excellent customer service. All questions were answered promptly. Service department was very courteous when making the appointment.

Excellent customer service.

Excellent customer service. All questions were answered promptly. Service department was very courteous when making the appointment.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
Worked with:
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Dealer response

It makes our day to know that our team at Hoffman Honda provided excellent customer service and answered all your questions promptly. Thank you for sharing your experience with us!

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Ana in sales at Hoffman Honda is excellent.

Ana in sales at Hoffman Honda is excellent. Very informative. She provided wonderful customer service without being pushy and followed through on everything. Very happy with my purchase.

Ana in sales at Hoffman Honda is excellent.

Ana in sales at Hoffman Honda is excellent. Very informative. She provided wonderful customer service without being pushy and followed through on everything. Very happy with my purchase.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

It's wonderful to hear that Ana provided excellent service and made your experience at Hoffman Honda a positive one. Thank you for sharing your satisfaction with us, and enjoy your new purchase!

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Jennifer in the service was absolutely wonderful.

Jennifer in the service was absolutely wonderful. Her knowledge and level of professionalism was exceptional. Jennifer communicated clearly with each set of the service appointment. Hoffman leadership …Jennifer deserves a bonus for her top notch care with customers.

Jennifer in the service was absolutely wonderful.

Jennifer in the service was absolutely wonderful. Her knowledge and level of professionalism was exceptional. Jennifer communicated clearly with each set of the service appointment. Hoffman leadership …Jennifer deserves a bonus for her top notch care with customers.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
Worked with:
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Dealer response

Lori, we're delighted to hear that Jennifer provided exceptional service during your visit at Hoffman Honda. We'll be sure to pass along your praise and appreciation for her professionalism!

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Hat’s off to Daniel and the team at Hoffman Honda for

Hat’s off to Daniel and the team at Hoffman Honda for their fast and courteous service, they are very professional

Hat’s off to Daniel and the team at Hoffman Honda for

Hat’s off to Daniel and the team at Hoffman Honda for their fast and courteous service, they are very professional

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Mark, we're delighted to hear that Daniel and the team provided you with fast and professional service at Hoffman Honda. Thank you for sharing your experience!

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Very personable sales people.

Very personable sales people. Knowledgeable about each car product. Considerate of my personal needs. Very clean showroom and service waiting area.

Very personable sales people.

Very personable sales people. Knowledgeable about each car product. Considerate of my personal needs. Very clean showroom and service waiting area.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the wonderful feedback! We're delighted to hear that our team at Hoffman Honda provided a knowledgeable and considerate experience. We appreciate your kind words about our showroom and service area as well!

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