Reviews
This is my 2nd HRV that I am buying from Hoffman Honda!
This is my 2nd HRV that I am buying from Hoffman Honda!!! Kim the sales person was wonderful!! Love everything about this dealership!!! Very happy!!!
This is my 2nd HRV that I am buying from Hoffman Honda!
This is my 2nd HRV that I am buying from Hoffman Honda!!! Kim the sales person was wonderful!! Love everything about this dealership!!! Very happy!!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Sue, we're thrilled to hear that Kim and the Hoffman Honda team made your second HRV purchase a wonderful experience! Thank you for choosing us again and sharing your happiness with our dealership. Enjoy every mile in your new ride!
Unsatisfactory service.
Unsatisfactory service. Automobile was given a AAA battery boost and delivered with service request for battery replacement and full inspection and oil change. Leah is services noted. Also verbally reinforced on delivery. No battery replacement done. No call was made to customer during service by the service technician. Customer only received a text that the car was ready. Up on arrival at the dealership, customer inquired about the service rendered. Service technician had no idea that a battery replacement should have been undertaken. No consideration was given for the inconvenience of having to wait while Battery Replacement was undertaken. Also, battery is only two years old and was previously installed by the dealership. This battery should have been at no cost to the customer. Be that as it may - it is still unforgivable that a car that needed a battery boost from a towing service - that the service department was made aware of - to start it up did not have the battery examined and replaced as requested.
Unsatisfactory service.
Unsatisfactory service. Automobile was given a AAA battery boost and delivered with service request for battery replacement and full inspection and oil change. Leah is services noted. Also verbally reinforced on delivery. No battery replacement done. No call was made to customer during service by the service technician. Customer only received a text that the car was ready. Up on arrival at the dealership, customer inquired about the service rendered. Service technician had no idea that a battery replacement should have been undertaken. No consideration was given for the inconvenience of having to wait while Battery Replacement was undertaken. Also, battery is only two years old and was previously installed by the dealership. This battery should have been at no cost to the customer. Be that as it may - it is still unforgivable that a car that needed a battery boost from a towing service - that the service department was made aware of - to start it up did not have the battery examined and replaced as requested.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
I understand how frustrating this must have been. We strive to provide thorough communication and quality service, so it's disappointing to hear that wasn't reflected in your experience. We cannot locate your contact information, so please reach out to me at your earliest convenience. Thank you, Trevor Barbersek - Service Manager - trevor.barbersek@hoffmanauto.com
Went to dealer for oil and filter change for our 2021
Went to dealer for oil and filter change for our 2021 Honda Accord Sport. Our Service Adviser Kristina was very helpful explaining everything I needed to know. Keep up the good work Kristina!!
Went to dealer for oil and filter change for our 2021
Went to dealer for oil and filter change for our 2021 Honda Accord Sport. Our Service Adviser Kristina was very helpful explaining everything I needed to know. Keep up the good work Kristina!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're glad to hear that Kristina provided you with helpful service during your visit at Hoffman Honda. Thank you for the positive feedback, and we'll be sure to pass along your kind words!
Covered all the bases!
Covered all the bases!! Kristina was very helpful, as usual, explaining all the details in reference to services completed. Keep up the good job Kristina!!!
Covered all the bases!
Covered all the bases!! Kristina was very helpful, as usual, explaining all the details in reference to services completed. Keep up the good job Kristina!!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're delighted to hear that Kristina provided such helpful service at Hoffman Honda! Thank you for the positive feedback, and we'll be sure to pass along your kind words.
Excellent customer service.
Excellent customer service. Professional. Prompt and courteous. Inspires trust and confidence. Will continue to receive my car servicing needs at Hoffman Honda without question.
Excellent customer service.
Excellent customer service. Professional. Prompt and courteous. Inspires trust and confidence. Will continue to receive my car servicing needs at Hoffman Honda without question.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Elizabeth, we're delighted to hear that our team at Hoffman Honda has earned your trust and confidence with their excellent service. Thank you for choosing us for your car servicing needs!
Excellent customer service.
Excellent customer service. All questions were answered promptly. Service department was very courteous when making the appointment.
Excellent customer service.
Excellent customer service. All questions were answered promptly. Service department was very courteous when making the appointment.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
It makes our day to know that our team at Hoffman Honda provided excellent customer service and answered all your questions promptly. Thank you for sharing your experience with us!
Ana in sales at Hoffman Honda is excellent.
Ana in sales at Hoffman Honda is excellent. Very informative. She provided wonderful customer service without being pushy and followed through on everything. Very happy with my purchase.
Ana in sales at Hoffman Honda is excellent.
Ana in sales at Hoffman Honda is excellent. Very informative. She provided wonderful customer service without being pushy and followed through on everything. Very happy with my purchase.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
It's wonderful to hear that Ana provided excellent service and made your experience at Hoffman Honda a positive one. Thank you for sharing your satisfaction with us, and enjoy your new purchase!
Jennifer in the service was absolutely wonderful.
Jennifer in the service was absolutely wonderful. Her knowledge and level of professionalism was exceptional. Jennifer communicated clearly with each set of the service appointment. Hoffman leadership …Jennifer deserves a bonus for her top notch care with customers.
Jennifer in the service was absolutely wonderful.
Jennifer in the service was absolutely wonderful. Her knowledge and level of professionalism was exceptional. Jennifer communicated clearly with each set of the service appointment. Hoffman leadership …Jennifer deserves a bonus for her top notch care with customers.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Lori, we're delighted to hear that Jennifer provided exceptional service during your visit at Hoffman Honda. We'll be sure to pass along your praise and appreciation for her professionalism!
Hat’s off to Daniel and the team at Hoffman Honda for
Hat’s off to Daniel and the team at Hoffman Honda for their fast and courteous service, they are very professional
Hat’s off to Daniel and the team at Hoffman Honda for
Hat’s off to Daniel and the team at Hoffman Honda for their fast and courteous service, they are very professional
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Mark, we're delighted to hear that Daniel and the team provided you with fast and professional service at Hoffman Honda. Thank you for sharing your experience!
Very personable sales people.
Very personable sales people. Knowledgeable about each car product. Considerate of my personal needs. Very clean showroom and service waiting area.
Very personable sales people.
Very personable sales people. Knowledgeable about each car product. Considerate of my personal needs. Very clean showroom and service waiting area.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the wonderful feedback! We're delighted to hear that our team at Hoffman Honda provided a knowledgeable and considerate experience. We appreciate your kind words about our showroom and service area as well!