Hoffman Lexus

Reviews

4.8
(1,834 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews.

Want to share your experience with this dealership?

Write a review
5.0

Ben, Alejandro and Ryan were amazing !

Ben, Alejandro and Ryan were amazing ! Best experience that I’ve ever had purchasing a vehicle

5.0

Great Experience & Service

5 Star Review for Emmerson and Mike the business manager. I live in Florida (out of state), and I bought a car and hired a shipping company to ship it out. Everyone at the dealer made it easy to deal with and the process was smooth and simple. Many thanks. -Eric Ormond Beach, FL

5.0

My husband and I were very happy with the service we

My husband and I were very happy with the service we received from Hoffman Dealership. Michael, Sheriff, Alejandro were exceptional from beginning to end. The whole transaction was professionally handled by this amazing team. We felt welcomed and well taken care of. Loved the red ribbon on top of car when we came to pick it up. Was a nice touch. Michael and Sheriff were very nice and helpful and also have a great sense of humor. We highly recommend you ask for them if you are in need of a new or used vehicle. We are pleased with our purchase and received excellent service.

3.0

My wife and I got a good deal on the new car we wanted,

My wife and I got a good deal on the new car we wanted, but there were some issues with some of the new technology. Met with the tech specialist and resolved most but not the major issue. He promised to find a fix and get back in touch ASAP. Over the next 9 days he ignored 4 texts and the salesman never responded to phone messages. At that point I contacted another dealer and the problem was fixed within 15 minutes over the phone. I’ll be going to another dealer for continuing service.

4.0

Good Deal / Bad Sales Tactics

I was in the market to lease a 2022 Lexus GX. I contacted the 7 Lexus dealers in a 100 mile radius. They all had similar lease figures, with the exception of Hoffman. Ben Podchaiski of Hoffman claimed my current leased vehicle had $10,000 of equity. This would make my monthly payment at least $110 less than some of the other Lexus dealers. I asked him if that was a real and accurate number. I informed him that I would be driving 90 miles (180 miles round trip) to their dealership. He said “yes”. When we arrived, the GX was warming up. My wife and I went on a test drive by ourselves and fell in love with GX. Within 10 minutes of sitting at Ben’s desk, the equity of my current leased vehicle was reduced to $5,800. Ben alleged that they weren’t allowed to buy my Cadillac from GM. GM wanted it back to sell it themselves. This could have been confirmed before we made the trip and communicated to us. My wife and I were understandably upset. But we looked at the positive. The $5,800 being offered was $5,800 more than any other dealer. So, we had to come up with the difference of $4,200 to get the monthly payment back to what it was originally quoted. At this point, we figured the worse was behind us. It wasn’t. They still had one more thing up their sleeve. We sat in Mike’s office (business manager) to sign the financial paperwork. That is when he asked us for the first month’s payment. My jaw dropped. This is always included in the down payment. This is my 6th leased vehicle and my wife has leased 8. We have never had the first month’s payment broken out separately from the down payment. This was very underhanded! If they would have been up front with the actual equity of my vehicle, we would have still made the trip and leased the GX. If they added the first month’s lease payment on top of the $4,200 down payment, we still would have leased it. I would have given them 5 stars, because it was the best deal out of the 7 dealers. I was going to give them a 3 star rating, but they partially redeemed themselves by having the GX delivered to me and my Cadillac picked up. That saved me almost 4 hours of driving. I just hope someone of authority in the Hoffman organization reads this and makes the necessary changes to prevent these negative tactics from happening to other customers.

4.0

I was in the market to lease a 2022 Lexus GX.

I was in the market to lease a 2022 Lexus GX. I contacted the 7 Lexus dealers in a 100 mile radius. They all had similar lease figures, with the exception of Hoffman. Ben Podchaiski of Hoffman claimed my current leased vehicle had $10,000 of equity. This would make my monthly payment at least $110 less than some of the other Lexus dealers. I asked him if that was a real and accurate number. I informed him that I would be driving 90 miles (180 miles round trip) to their dealership. He said “yes”. When we arrived, the GX was warming up. My wife and I went on a test drive by ourselves and fell in love with GX. Within 10 minutes of sitting at Ben’s desk, the equity of my current leased vehicle was reduced to $5,800. The reason was they weren’t allowed to buy my Cadillac from GM. GM wanted it back to sell it themselves. This could have been confirmed before we made the trip and communicated to us. My wife and I were understandably upset. But we looked at the positive. The $5,800 being offered was $5,800 more than any other dealer. So, we had to come up with the difference of $4,200 to get the monthly payment back to what it was originally quoted. At this point, we figured the worse was behind us. It wasn’t. They still had one more thing up their sleeve. We sat in Mike’s office (business manager) to sign the financial paperwork. That is when he asked us for the first month’s payment. My jaw dropped. This is always included in the down payment. This is my 6th leased vehicle and my wife has leased 8. We have never had the first month’s payment broken out separately from the down payment. This was very underhanded! If they would have been up front with the actual equity of my vehicle, we would have still made the trip and leased the GX. If they added the first month’s lease payment on top of the $4,200 down payment, we still would have leased it. I would have given them 5 stars, because it was the best deal out of the 7 dealers. I was going to give them a 3 star rating, but they partially redeemed themselves by having the GX delivered to me and my Cadillac picked up. That saved me almost 4 hours of driving. I just hope someone of authority in the Hoffman organization reads this and makes the necessary changes to prevent these negative tactics happening to other customers.

5.0

I was treated very good as soon as I pulled in. Jason...

I was treated very good as soon as I pulled in. Jason was very informative. I was very pleased with my service and wait time

5.0

AWSOME DEALERSHIP

Purchased a 2022 RX350 on 10/20/21, made several visits before my purchase, CHERIF DIOUF, MGR was very Professional, welcoming, friendly, pleasant, knowledgeable, and attentive to what I was looking for, I was very impressed with his demeanor, he took great care of me, made good on his promise, I was very impressed and satisfied, SUPERB SERVICE, OUTSTANDING MANAGEMENT.  LIONEL EDWARDS brand specialist, finished off my purchase, he also was friendly, pleasant, and the best customer service one can offer, I highly recommend Lionel if you plan to visit Hoffman.  Can't forget ALEX, who gave me a private class and explained all the features  to me, very patient,  They are the TRUE FACES of DRIVEN BY TRUST.  VERY IMPRESSED With the 3 of them.  

5.0

Overall very good experience at this dealership. I see...

Overall very good experience at this dealership. I see myself using them again in the future

5.0

Had a very good experience. Benny, Walter and Alejandro...

Had a very good experience. Benny, Walter and Alejandro treated my husband and I like gold. They are top notch, professional and were wonderful to work with. Thank You!

Read all 1,834 reviews