Reviews
Over the past 25 years, my family has purchased 9 or 10
Over the past 25 years, my family has purchased 9 or 10 vehicles from Hoffman. Purchasing has gotten much easier over time. My latest was a small Lexus. I would have preferred a car with a larger trunk, but no dealers had much choice when I bought it and I needed a vehicle immediately. Like it just fine. It's a hybrid and great on gas, it's peppy, and I like its safety and convenience features. Took it for its first service and Anthony explained what they were doing, they sent me a video of the checkup as I waited (as Hoffman does) and the car was fine and came back clean inside and out. I'm happy. If my car was sentient, it would be happy, too! Highly recommend them!
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- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We deeply value your loyalty over the years and are delighted to hear you had a great experience with our service team. Thank you for choosing Hoffman Lexus! Here's to many more miles and smiles ahead! Safe travels!
alex rodriguez was excellent explaining everything .
alex rodriguez was excellent explaining everything . very courteous. it was a pleasure dealing with Hoffman Lexus
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- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Russ, thank you for your kind words about Alex Rodriguez! We're glad you enjoyed your experience with us at Hoffman Lexus. Safe travels!
My second vehicle that I purchased at Hoffman.
My second vehicle that I purchased at Hoffman. Gary Turchetta was a pleasure to deal with along with Walter Pethick. I will continue to purchase cars from them.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for your continued trust and loyalty, Ben! We're proud to have had you as a repeat customer and will be sure to pass along your kind words to Gary and Walter. We look forward to having you back in the future. Enjoy your new car! -Hoffman Lexus
Great experience.
Great experience. Gary Turchetta is an awesome salesman. Very professional, outgoing and enjoyable to deal with. This is the 5th vehicle I have purchased from Hoffman's and always have been happy enough to do more business with them. Our new car, which was all but impossible to locate through other east coast dealerships, was located by Gary in a timely manner. It looked fantastic when delivered and Gary spent all the time we needed teaching us the operation and how to use the many features. I foresee car number 6 being purchased there as well. Thanks Hoffman Auto Group for a seamless and awesome buying experience.
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- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Joe, thank you for sharing your positive experience with Gary and the team! It's wonderful to hear that you have consistently had great experiences with us. We look forward to helping you again at Hoffman Lexus! Enjoy your new car!
I am very pleased with the quick and efficient service I
I am very pleased with the quick and efficient service I received for my Lexus. Efrem and Jadon were both courteous and kept me informed.
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- 5.0
- Does recommend this dealer
- Came in for service or repair
We’re so happy you are pleased with the service Efrem and Jadon provided! Thank you for choosing Hoffman Lexus and for sharing your feedback.
Courteous, helpful and willing to spend time with the
Courteous, helpful and willing to spend time with the customer…even after 21 years! All personnel who I have dealt with during this time, could not possibly do better, in my opinion.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your stellar review of our team! We appreciate your business over the past 21 years and hope to welcome you back to Hoffman Lexus for all of your future automotive needs.
I just purchased a used Audi Q3 from Hoffman Lexus and
I just purchased a used Audi Q3 from Hoffman Lexus and the experience was excellent. They accommodated a same day test drive appointment and Chris the Sales Consultant was awesome. No pressure or the stereotypical car salesman nonsense. He was knowledgeable, consultative and genuinely helpful. Given that the team put new rear brakes/rotors and 4 new tires on the vehicle, along with the normal 40k service, the listing price was a great deal. I made a fair offer and it was done. Picked up the vehicle today and they did a great job with the detailing, it looks pristine for a 4 year old car. I couldn’t be happier with the overall experience and highly recommend working with Chris Coriano on the sales team and Al the business manager!
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- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Joe, congratulations on your new Audi Q3, and thank you for choosing Hoffman Lexus! We love hearing that you had a fantastic experience with Chris and the team. We hope to serve you again down the road, and we wish you safe travels until then. Take care!
Had all four tires replaced at Hoffman dealership.
Had all four tires replaced at Hoffman dealership. When I left, the tire pressure warning light was on and the display showed dashes instead of pressure readings. I immediately called and was told that a sensor battery must have “died.” Strange timing considering the sensors were working before the vehicle went into the dealership and suddenly failed after several hours there. What was most disappointing was the dealership’s lack of accountability. No one checked the sensors before returning the car to me, which forced me to waste work time bringing the vehicle back. Despite the issue occurring while the car was in their care, the only resolution offered was a $50 discount toward a repair bill totaling over $1,000. Honesty, integrity, and customer service are not what I experienced here. Extremely disappointed.
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- 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for your response and for providing additional context regarding the TPMS sensor history on your vehicle. We apologize if our previous response came across as dismissive of your concerns. That was certainly not our intention. We understand why the circumstances surrounding the sensor failure would raise questions, particularly given the history you outlined. At this point, our goal is not to assign blame but rather to acknowledge your concerns and ensure they are taken seriously. We take concerns regarding workmanship and customer trust very seriously, and we appreciate you bringing this matter to our attention. We also apologize for any confusion regarding our attempted contact. It appears that our message may not have been successfully received, and we regret any misunderstanding this may have caused. Upon inspection, our technicians did not find evidence that the TPMS sensor was physically damaged during the tire replacement process. Based on those findings, the concern appeared to be consistent with an internal sensor failure. We understand that you may have a different perspective, and we respect your concerns regarding the timing of the issue. We appreciate the additional information you have provided and will use your feedback as an opportunity to review our processes and continue improving the experience we provide our customers. Thank you again for taking the time to share your perspective. Sincerely, Hoffman Lexus Service Team
Dear Hoffman Dealership Manager, Thank you for responding to my post. I would like to clarify that the alleged timing of the sensor battery failing immediately after I left the dealership is concerning. The sensor in question was replaced by Hoffman in 2023 after it was damaged by a third-party tire service company during a tire replacement. The other three original sensors have continued to function properly, including maintaining battery life, for the past 13 years without issue. Given these circumstances, it is difficult to accept the explanation that a three-year-old sensor battery suddenly failed while the original 13-year-old sensors continue to operate normally. I am also concerned that Hoffman’s response appeared to dismiss my concerns and shift accountability for the issue rather than fully addressing the possibility that the sensor may have been damaged or affected during the recent service visit. I would appreciate a more thorough review of the situation and a response that reflects the level of customer service and accountability I would expect from your dealership. Thank you for your time and attention. PS: I could not find any voicemails from Hoffman as stated in your message.
Excellent customer service everytime with my oil change.
Excellent customer service everytime with my oil change. Will definitely recommend this location for sales or service.
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- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Gina, we are thrilled to hear that our team always delivers excellent service! Thank you for choosing Hoffman Lexus and for recommending our team. See you next time!
Buying a car is usually a very stressful endeavor, but
Buying a car is usually a very stressful endeavor, but Chris Coriano made it much easier. He listened to what our needs were and helped to find the perfect car for us. I would recommend him and Hoffman Lexus to anyone wanting a Lexus..
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
We're so glad to hear about your positive experience with Chris! Thank you for choosing Hoffman Lexus and for recommending us. Enjoy your new car, Sue! Safe travels!