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Reviews

Average Ratings

4.8
Average based on 231 reviews.
  • Great Customer Service Dept. WAY TO GO BOB!!!

    I recently brought my GS-350 for service as well as a visit to the body shop for a little fender bender repair. ouch! Upon arrival I met with Bob ...


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    I recently brought my GS-350 for service as well as a visit to the body shop for a little fender bender repair. ouch! Upon arrival I met with Bob from service. A professional and a gentleman, no doubt. I have nothing but good things to say about the way I was treated and the service I received. Bob's the man! One word, Excellent! Thank you so much for making my experience a great one at Hoffman Lexus. I would definitely recommend Hoffman Lexus to anyone who is looking for a reliable and safe vehicle. You can't beat the service and staff, they're great... The body shop did a great job too. Thank you Gloria and Ray for your time and patience! Lou S 9/26/16

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Ethan Williamson

    Working with Ethan was amazing! He went above and beyond and took care of everything effortlessly. I have owned a lot of cars but this by far was ...

    Dealer Response

    Hi Tracie, Thank you for choosing Hoffman Lexus and providing us with your feedback about your most recent purchase. Ethan and our team are dedica...


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    Working with Ethan was amazing! He went above and beyond and took care of everything effortlessly. I have owned a lot of cars but this by far was the best experience!! Thank you Ethan....see you in a couple of years!!!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hi Tracie, Thank you for choosing Hoffman Lexus and providing us with your feedback about your most recent purchase. Ethan and our team are dedicated to ensuring you have an excellent experience as well as keeping your vehicle running beautifully for the years ahead. We trust you love your new Lexus! Let us know any time you have questions or service needs. Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust


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  • Customer looking for Lexus SUV

    We liked the salesman but management could have made a more concerted effort at consumating a deal. It's their loss because I found a better dealer.


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    We liked the salesman but management could have made a more concerted effort at consumating a deal. It's their loss because I found a better dealer.

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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  • New car

    I like the dealership and what it has to offer . We'll go back and buy from the dealership when I'm ready

    Dealer Response

    Hello Joshua, Thank you for choosing Hoffman Lexus and sharing your positive feedback. Our team is always happy to ensure your experience is 5-sta...


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    I like the dealership and what it has to offer . We'll go back and buy from the dealership when I'm ready

    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    Hello Joshua, Thank you for choosing Hoffman Lexus and sharing your positive feedback. Our team is always happy to ensure your experience is 5-star worthy. We look forward to the opportunity to serve you in the future. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.


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  • Great place to shop

    Tom Ryan sold my husband an ES350 and a week later I am vying an NX! Our experience all around was spectacular and I can't wait to drive off the ...

    Dealer Response

    Paul and Beth, Thank you for continuing to choose Hoffman Lexus! We trust you and your husband are loving your new vehicles. Tom Ryan is always ha...


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    Tom Ryan sold my husband an ES350 and a week later I am vying an NX! Our experience all around was spectacular and I can't wait to drive off the lot with my new car!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Paul and Beth, Thank you for continuing to choose Hoffman Lexus! We trust you and your husband are loving your new vehicles. Tom Ryan is always happy to provide an exceptional experience. We appreciate you sharing your story and look forward to seeing you again in our service department. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust


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  • FOY WOODY HAMMONDS

    If you are looking for a person who is not a "salesmen". That person who will NOT just sell you something because it's his job to. Looking for som...

    Dealer Response

    Hello Aaliyah, Thank you so much for your kind words on our Brand Specialist Woody. He is dedicated to providing the highest level of customer car...


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    If you are looking for a person who is not a "salesmen". That person who will NOT just sell you something because it's his job to. Looking for someone who will listen to your needs and be straight forward and honest about purchase options, deals, and options. That person who goes up and beyond in service, that person whose greeting makes you feel welcomed... There is one man I would recommend and his name is Woody Hammond. There's something about this man that shouldn't go unnoticed. His work ethic, his tactics, his trust, hard work, and dedication has earned a loyal customer for a lifetime. Woody really takes pride in what he does. Last year I walked into this dealership with the intentions on purchasing a vehicle. I've been turned away by a manager at this dealership who I feel didn't do much at all to help me, in which I believe any customer of any ethnicity should be helped all with fairness and equality and in the same manner and regard. With my experience with management I took my money and purchased a vehicle at another dealer. Since last year, and sometime before that even though I've purchased a car from a different dealer, Woody always checked in on me to make sure my vehicle was safe and that everything was going good with my vehicle, even though I didn't purchase from him nor Hoffman. Although I had a experience before in which I wrote about, Woody was the ONLY one who reached out to me about my experience. Woody was the ONLY one who has worked his communication with me and gained me back as a customer. Woody, always reassured me that he would do everything in his power to get me a new car. And he did just that along side Al. Al, heard my situation not even for 15 minutes and the next day he was able to get me approved and drove a new car off the lot the same day. Al is hardworking and dedicated. He LISTENS and open to helping people of any and every background or ethnicity. As much times as I've been into this location that has never happened. However, Al and Woody made it happen. If it wasn't for Woody, I would not have purchased from Lexus. Woody deserves to be recognized for his hard work and dedication. He has turned a customer who would never look back or recommend Hoffman Lexus, but now I've already began bragging about my customer experience. I would rate Woody 5 stars , above If it was possible. Woody went up and beyond his expectations to satisfy me and I am a happy customer now. Spending days and long hours. Woody is very efficient in what he do no matter what it takes he gets the job done! Woody has never passed judgment nor has he given up on getting me a vehicle. And not because selling cars makes him money but Woody is genuine and knowledgable about his vehicles and believes in products/service offered. Woody Hammond is the right guy to see down at Hoffman Lexus of East Hartford. He will NOT disappoint you! I guarantee that ! If this can get to Mr.Hoffman, it would be great ! Thank you for a wonderful customer experience Woody! I hope you are recognized for winning a customer back, your consistency and hard work ! "Never judge a book by its cover, nor physical appearance. You never know who you are working with neither may you know the circumstances." Thank you again Woody ! & Al... Aaliyah L. Clarke

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Hello Aaliyah, Thank you so much for your kind words on our Brand Specialist Woody. He is dedicated to providing the highest level of customer care by being honest, respectful and listening to your needs. We truly appreciate your loyalty to Woody and look forward to a long relationship. Thank you for choosing Hoffman Lexus and welcome to the Hoffman family. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.


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  • Two Cars purchased from Tom Ryan

    From the minute we walked through the door Tom took care of us. No high pressure tactics--just simply what do you need??? We walked in to buy one ...

    Dealer Response

    Hello Bob and Joan, Thank you for choosing Hoffman Lexus to purchase your new vehicles! We strive to provide a seamless experience and are so plea...


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    From the minute we walked through the door Tom took care of us. No high pressure tactics--just simply what do you need??? We walked in to buy one car and ended up buying two since he made it so easy. He handled everything--calling the insurance company--finding the right cars---convenient day to pick them up---returned calls right away---everything easy.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hello Bob and Joan, Thank you for choosing Hoffman Lexus to purchase your new vehicles! We strive to provide a seamless experience and are so pleased to read that Tom took care of you. Let us know any time you have questions or service needs. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.


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  • another positive experience with Hoffman Lexus

    I purchased a 2012 Altima 2-door coupe from Tom Ryan who did a magnificent job from my first test drive through the actual purchase. Both the car ...

    Dealer Response

    Hi Virginia, Thank you for choosing Hoffman Lexus for your most recent purchase. We are pleased to read that Tom did a magnificent job and helped ...


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    I purchased a 2012 Altima 2-door coupe from Tom Ryan who did a magnificent job from my first test drive through the actual purchase. Both the car and Tom lived up to the Hoffman name!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Hi Virginia, Thank you for choosing Hoffman Lexus for your most recent purchase. We are pleased to read that Tom did a magnificent job and helped you drive home in your Altima. Let us know anytime you have questions or service needs. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.


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  • Best Team to work with

    After many years of waiting for a used LX 570 to become available, I got the call from my service rep Bob Dinapoli that there was one that was tra...

    Dealer Response

    Hello Kimberly and family, Thank you for choosing Hoffman Lexus and working with our Assistant Service Manager, Bob DiNapoli. We appreciate your c...


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    After many years of waiting for a used LX 570 to become available, I got the call from my service rep Bob Dinapoli that there was one that was traded in and I had to come see it. Bob has been my Service Coordinator for the last 12 years. He has watched over me and my 2 beautiful children always taking that extra step. He's helped shift countless car seats, bags of groceries, and endured a lot of hugs and chatter from my little guys. It's because of Bob's dedication, attention to detail and genuine kindness that I was happy to purchase another Lexus from Hoffman. I look forward to another 12 more years. Tom Ryan was our salesman and he was equally as accommodating as Bob. Helped us get a car we have been looking at for the last few years. He made the process so easy, quick and actually fun! Hoffman should be proud to have him!! Rebecca and Ryan were our "technical" coordinators and were over the top. They went through the car with us button by button, from helping program our phones to how to use our entertainment system. If they didn't know an answer they found it! I highly recommend Hoffman for all aspects of the car process, from buying, selling and service.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Hello Kimberly and family, Thank you for choosing Hoffman Lexus and working with our Assistant Service Manager, Bob DiNapoli. We appreciate your customer loyalty for the past twelve years and are so pleased to read your feedback on Bob. Our Lexus team is here for you when ever you need us from finding the right car to learn the new technology features. Have a wonderful weekend and we look forward to seeing you and your family again. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.


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  • Walter Pethick Master sales manager

    Just purchased another vehicle from you a new NX and worked with Walter he is not only knowlwdgeable but he is like doing business with a friend. ...

    Dealer Response

    Hi James and Joan, Thank you for not only sharing your experience with Carlos but also with our Sales Manager, Walter Pethick. Your satisfaction i...


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    Just purchased another vehicle from you a new NX and worked with Walter he is not only knowlwdgeable but he is like doing business with a friend. Walter Pethick isa credit to the Hoffman Lexus organization and personifies the Hoffman family values. Walter is a wonderful person to do business with he made the process not only smooth but enjoyable.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hi James and Joan, Thank you for not only sharing your experience with Carlos but also with our Sales Manager, Walter Pethick. Your satisfaction is extremely important to our Lexus team. We trust you are loving you new Lexus NX and we look forward to servicing it for you in the future to keep it running beautifully. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.


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