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Reviews

Average Ratings

4.8
1526 lifetime reviews. Includes reviews of Hoffman Lexus from DealerRater.com
  • Review

    I would highly recommend visiting Abniel Velazquez to purchase a vehicle. He is very personable but yet very professional. The best part was Abnie...

    Dealer Response

    Hello Bernadette, Congratulations on the purchase of your new vehicle! We are so pleased to hear that Abniel and the team were personable, profess...


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    I would highly recommend visiting Abniel Velazquez to purchase a vehicle. He is very personable but yet very professional. The best part was Abniel did everything he said he would-follow through is very important to me. I would go back to Hoffman to purchase my next vehicle. Everyone we met was friendly and courteous!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Hello Bernadette, Congratulations on the purchase of your new vehicle! We are so pleased to hear that Abniel and the team were personable, professional, friendly, courteous, and provided you with good follow-through. We appreciate you as our customer and look forward to seeing you again when you are in for your routine maintenance! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.


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  • Effortless Experience
    April 24, 2017

    The service team at Hoffman Lexus goes above and beyond. Their customer service experience rivals that of the Ritz Carlton, (and I know as I worke...


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    The service team at Hoffman Lexus goes above and beyond. Their customer service experience rivals that of the Ritz Carlton, (and I know as I worked in management at the RC for quite awhile). Every need is met and every expectation fulfilled in a timely and gracious manner. The team at Hoffman Lexus is welcoming and made my visit a comfortable and effortless experience.

    Does recommend this dealer
    Came in for service or repair

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  • New Lease with 2017 RX350.
    April 24, 2017

    My salesman is Karan Singh very good at explaining and take the time to make sure you understand everything. I always deal with him, very polite ...


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    My salesman is Karan Singh very good at explaining and take the time to make sure you understand everything. I always deal with him, very polite and professional. Very pleased with him. Al Ramos with finance I was very pleased with him polite and professional. He goes over everything with you to make sure that you understand.

    Does recommend this dealer

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  • Prompt and efficient
    April 24, 2017

    Just was in for the 6 month service / checkup. Out as promised, and love the car wash service. Matthew was prompt and efficient in getting us log...


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    Just was in for the 6 month service / checkup. Out as promised, and love the car wash service. Matthew was prompt and efficient in getting us logged in and reviewing the worked performed.

    Does recommend this dealer
    Came in for service or repair

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  • Over all good experience
    April 24, 2017

    The service consultant Sarah was very polite and proffessional. I got a loaner car for transportation. Only thing negative is there were sticky sp...


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    The service consultant Sarah was very polite and proffessional. I got a loaner car for transportation. Only thing negative is there were sticky spots on the leather of my driver side door above the inside handle, which I had to clean after I reached home. I do not eat food in the car. And don't have small children.

    Does recommend this dealer
    Came in for service or repair

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  • I'm more encouraged with level of survice
    April 22, 2017

    I enjoyed my routine visit. I knew the level of service would meet my expectation but the wait was way too long. Why change the actual bar with ...


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    I enjoyed my routine visit. I knew the level of service would meet my expectation but the wait was way too long. Why change the actual bar with whatever is there now, a drop in service...disappointing.

    Does recommend this dealer
    Came in for service or repair

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  • High Lexus Standards
    April 22, 2017

    My car was taken on time. In addition to the oil change, it was completely assessed for any problems for which I should be aware. The car was wash...


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    My car was taken on time. In addition to the oil change, it was completely assessed for any problems for which I should be aware. The car was washed and vacuumed and returned to me in beautiful shape. My service advisor, Bob DiNapoli, was cordial, personable, and informative. Thye many refreshment choices made the wait much more tolerable. I drive 40 minutes to have my car serviced here,for good reason.

    Does recommend this dealer
    Came in for service or repair

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  • stay at home mom

    I'm looking to purchase a brand new car I need help


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    I'm looking to purchase a brand new car I need help

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Just can't beat Lexus
    April 20, 2017

    Quick in and ou for routine service. Everything taken care of and car shiny clean. Serrvice Reps Matt and Caitlin friendly, informative and on th...


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    Quick in and ou for routine service. Everything taken care of and car shiny clean. Serrvice Reps Matt and Caitlin friendly, informative and on the ball. Mark Sullivan

    Does recommend this dealer
    Came in for service or repair

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  • Great service, long wait
    April 20, 2017

    A long time Hoffman Lexus customer, I have always experienced excellent service and friendly staff. However, I came in for a routine 10,000K servi...


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    A long time Hoffman Lexus customer, I have always experienced excellent service and friendly staff. However, I came in for a routine 10,000K service at 7:30am on April 19th and it took over 3 hours to get my car back. They had told me it would take about an hour and a half. I have never had to wait anywhere near that long. I was disappointed with the service that day for the first time in 20 years

    Does recommend this dealer
    Came in for service or repair

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