Reviews
Great experience
Leased a Lexus from Karan and it couldnt have been easier. Wasnt pushy at all, answered all my questions and was a pleasure to deal with. Would definitely recommend anyone heading over to Hoffman to ask for Karan.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi oboisvert, Thank you for choosing Hoffman Lexus for your recent lease! We appreciate the feedback on our internet coordinator, Karan Singh. It is important to us that you have an excellent experience every visit. We trust you are loving your new Lexus. Any time you have a question or have a service need just let us know. We are here to keep things running beautifully for the years ahead. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.
Leased my very 1st Lexus but certainly not last!
My overall experience at Hoffman Lexus was very pleasurable. This was my first time shopping for a high end car and not having any particular brand in mind I shopped around and visited multiple other dealerships. What got me in the door of Hoffman Lexus were their leasing specials and what made me stay, and eventually get a 2015 Lexus RX 350, is their customer service. Matt Louis is a very friendly salesman, who always has a smile on his face and positive, "can do" attitude. Since I wasn't sure exactly which model with which options I wanted, he ran 4 different package quotes for me, explaining pros and cons of each. Rebecca Halprin spent plenty of one on one time inside my new RX 350 going over the technology features, playing around with the navigation console and making sure all of my questions were answered. Peter Quagliaroli explained the details of my lease and, even though it has been a very long day for him (last day of the lease promotion), he ensured I felt comfortable before leaving and had a chance to ask as many questions as I needed to. Overall, Hoffman Lexus has a great team, making sure there is a specialist for every area; in the end, they made me feel that I am part of a new family :)
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi yuliyalt, Thank you for choosing Hoffman Lexus for the purchase of your first Lexus! We appreciate your feedback about your experience with Matt, Rebecca, and Peter. They are a great team, ensuring your experience is exceptional every visit. We trust you are loving your new Lexus RX350! Let us know any time you have questions or service needs. Welcome to the Hoffman family! Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.
Great experience! Love my new Lexus GX!
We had a great experience buying our new car for Hoffman Lexus. Karan Singh was wonderful to work with and would highly recommend him to friends. I absolutely love my new Lexus GX!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Kristine, Thank you for choosing Hoffman Lexus for you recent purchase. We are thrilled to read about your positive experience with Karan. We value what our customers have to say and are pleased you gave us your trust with such a major purchase. We trust you are loving your new Lexus GX! Anytime you have a question or have a service need for your new car just let us know. We are here to help keep things running great for the years ahead. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.
They put some fun into buying a car!! Imagine that.
From beginning to end the experience was without a doubt, the best we have ever had buying a car. Karan was exceptional. Even though we were buying a used car and not a Lexus, we weren't treated any different than if we were buying one. After you go through your vehicle you sit with the finance department. Peter offered all the extras but never got pushy with us. All of the staff makes you feel welcome. I would go out of my way to buy another car from Hoffman and Karan!!! Thank you all so much.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi Madieland, Thank you for your choosing Hoffman Lexus for your recent vehicle purchase. We are thrilled to read about your experience working with our internet coordinator Karan. Our Lexus team is dedicated to providing an excellent and fun experience! Thanks again and we will see you when your Lexus is in for service. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.
Awesome Period
Hoffman is excellent, they work very hard to get you a great deal. Ethan owes me a tank of gas... but this is a top quality dealer like lexus is supporsed to stand for. This is my second Lexus so top service is expected and delivered at Hoffmain, Thanks again. Marvin 2015 RX350
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, Marvin 2015 RX350, Thank you for choosing Hoffman Lexus and providing us feedback on your most recent purchase. As you know from your previous Lexus our staff is dedicated to ensuring you have an exceptional experience as well as keeping your vehicle running beautifully for the years ahead. We trust you are loving your new Lexus RX350 Thanks again and we will see you when your Lexus Rx350 is in for service. Kind regards, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.
Awesome Dealer
Hoffman is excellent, they work very hard to get you a great deal. Ethan owes me a tank of gas... but this is a top quality dealer like lexus is supporsed to stand for. This is my second Lexus so top service is expected and delivered at Hoffmain, Thanks again. Marvin 2015 RX350
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Marvin RX350,Thank you for choosing Hoffman Lexus and providing us feedback on your most recent purchase. As you know from your previous Lexus our staff is dedicated to ensuring you have an exceptional experience as well as keeping your vehicle running beautifully for the years ahead. We trust you are loving your new Lexus RX350 Thanks again and we will see you when your Lexus Rx350 is in for service. Kind regards, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.
Smooth Transaction
Woody is a great seller. He took time to explain all the car details and answer all the questions. Even after the sale he followed up.I highly recommend him.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Johara, Thank you for choosing Hoffman Lexus. We appreciate your feedback on working with our sales consultant Woody. Our staff is dedicated to ensuring you have an exceptional experience at every visit, We trust you are loving your new Lexus. Let us know any time you have questions or service needs. Thank you for sharing your story! Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.
It's was an amazing experience from start to finish.
This was my first new car purchase and I did not know what to expect. I enered the Hoffman lexus dealer and was quickly greeted. I was asked what brought me in and I explained a new vehicle. Right away I was greeted by the sales rep Raj Upadhyay. From that moment forward he explained everything from vehicle options to inventory availablity. I made my decision to purchase the vehicle and a few hours later was driving away from Hoffman lexus in my brand new 2015 Lexus IS 350. The sales team at Hoffman Lexus bar none a great example of professionalism and hard working people with customers in mind. Thank you
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello Rodriguez.jose.m9, Thank you for choosing Hoffman Lexus for your first new car purchase! We are pleased to hear your feedback about working with our sales consultant Raj. Our Lexus team is committed to ensuring our customers have an exceptional experience from start to finish. We trust you are loving your beautiful new Lexus IS 350. We look forward to seeing you again when your vehicle is in for maintenance. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.
A very satisfied customer.
Hoffman Lexus in East Hartford did a service on my RX350 through the glass coat protect and the service was impeccable. I got the warranty when I purchased the car and at no cost to me, Hoffman Lexus cleaned off the the gum and grabs inprints in my seats for no charge at all.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello BerniceAmponsah, Thank you for choosing Hoffman Lexus for your vehicles service needs. Our Lexus team is always happy to address any concerns you have with your vehicle and get you back on the road as soon as possible. We value your feedback and look forward to seeing you again soon! Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.
I just leased my second Lexus from Hoffman
I worked with Al Ramos and Ryan Mendez. They were respectful of my time and made the transaction as simple as possible. Ryan especially helped me out with some paperwork that I had overlooked. I highly recommend Hoffman Lexus. Rebecca Halprin was also very helpful and knowledgeable about the car.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi sesully, Thank you for choosing Hoffman Lexus for your recent lease. We appreciate your feedback on working with our sales consultant Ryan Mendez and the Lexus team. Our staff is dedicated to ensure you have an exceptional experience at every visit. We value what our customers have to say and sincerely thank you for sharing your story. We trust you are loving your new Lexus and look forward to seeing you when your vehicle needs maintenance. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.