Reviews
They called me before noon to said my Maintenance
They called me before noon to said my Maintenance appointment was all set. Almost $1000 for routine service. My car was not washed or cleaned inside. I guess they no longer offer that to their customers.
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Melaynalee, I'm sorry to hear about your recent experience. We strive to provide comprehensive service and it sounds like we fell short this time. I am having trouble locating you in our system. If it is not too much trouble, please contact me when it is convenient for you. My contact information is below. Thank you, Monica Pelletier - Assistant Service Manager - 860-290-6357
Daniel was terrific.
Daniel was terrific. He did a great job and was pleasant to work with, and he made the experience very easy
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your positive experience! We're delighted to hear that Daniel made everything easy and enjoyable at Hoffman Lexus. We appreciate your feedback!
Hoffman Lexus knows how to treat their customers.
Hoffman Lexus knows how to treat their customers. Everyone is professional, very friendly and everything is explained. They even provide a video of services recommended!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Timothy, we're delighted to hear that you had such a positive experience with our team at Hoffman Lexus. Thanks for the great feedback!
Cherif went out of his way to finish up the transaction
Cherif went out of his way to finish up the transaction including the fob w
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are glad to hear that Cherif went above and beyond to assist you with your purchase. Thanks for choosing Hoffman Lexus.
Good customer service, take care of service in timely
Good customer service, take care of service in timely manner. Let you know before doing additional work
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the feedback! We're glad to hear that our Hoffman Lexus team provided timely and transparent service. We appreciate your support!
I was greeted immediately and introduced to Tom Ryan who
I was greeted immediately and introduced to Tom Ryan who listened and found a car that met my needs I was treated fairly and purchased the vehicle. The Hoffman staff were friendly and treated me with respect.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your positive experience with Tom and the team at Hoffman Lexus! We're glad to hear that you felt respected and found a car that met your needs. Enjoy your new vehicle!
I really appreciate the great service Matt gave me
I really appreciate the great service Matt gave me sometimes it’s hard to find someone patient and respectful and willing to help no matter what the problem is thanks again
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Elizabeth, we're delighted to hear that Matt provided you with such excellent service and assistance here at Hoffman Lexus. Thanks for sharing your experience!
Excellent service today.
Excellent service today. I was very happy with the quality and communication of the agent.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Jc, thanks for the awesome review of Hoffman Lexus!
Prompt and efficient service with a short wait in their
Prompt and efficient service with a short wait in their well appointed and furnished modern waiting room.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Ken, we're glad to hear you enjoyed the prompt service and comfortable waiting area at Hoffman Lexus. Thanks for sharing your experience!
Hoffman lexus is very nice dealer to get your lexus
Hoffman lexus is very nice dealer to get your lexus service the people there are very understanding and polite and full of experience.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind words! We're glad to hear that our team at Hoffman Lexus provided a polite and experienced service. We appreciate your support!