Reviews

4.1 out of 5 4.1
255 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 1.0 out of 5
    October 6, 2018

    Brought my Q50 in for a noise. They diagnosed a rear shock. These unethical employees tried to change me $750.00 in labor to replace a shock. I tried to... contact Harte for ten days and nobody would return my calls or emails. Finally went to Infiniti Consumer Affaires and they refunded a measly $300. This is a terrible place to bring your car unless it’s a warranty issue.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 1.0 out of 5
    August 4, 2018

    car in for service not only misdiagnosed and trying to sell me a used transmission with 120000 miles for 3000 when it was not the problem service manager... never returned my call .and they charged me 500 for nothing terrible management .I have had purchased 4 new cars thru the hart group never will by another

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 5.0 out of 5
    June 20, 2018

    Dwight Harrison made our car buying experience great. We were treated like family and that made our over all experience a great one. Highly recommend if... you are in the market for a car. Let Dwight Harrison help you. After you find the right car or truck Tony Cipolla will help get you the perfect payments for your budget.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 4.0 out of 5
    June 19, 2018

    I’ve been going to Harte Infiniti for the past 2 years to have my car serviced. I have no complaints whatsoever. Everyone there is always friendly... and helpful. I’m always satisfied with the service they provide. I love the fact that there are coffee, tea, hot chocolate, sodas, snacks, and donuts available for me to enjoy while I’m there waiting. The last time I went, they even had free freshly made pizzas. That was incredible!

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 5.0 out of 5
    June 15, 2018

    Tony Cipolla made our car buying experience great. We were treated like family and that made our over all experience a great one. Highly recommend if... you are in the market for a car.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 2.0 out of 5
    May 21, 2018

    So I received a decent trade off for my truck and was pressured to make a deal on a new used vehicle. I wanted to think it over for a day/two and when... I made a counter offer on the vehicle I was going to purchase the following day the sale associate and manger said the deal and vehicle was not for me. A few days later I said I was interested and the sales associate and manager said my previous trade offer was no longer valid an no longer want to make a sale with me.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Hello K, My name is Glenn Sawyer and I am the General Sales Manager here at Harte INFINITI. We appreciate that you found a better trade offer for your... vehicle. Although that wasn't with us, we are still very happy to work with you on getting you the car you like (the trade value you found on your own will even help you get a lower payment). If you would like to discuss this further, you can reach me at 860-524-1993. Thank you.

  • 5.0 out of 5
    May 1, 2018

    Excellent Service at all times, service Reps are always professional, Gets the job done in a timely fashion, All the staff are a great. And great snacks... while you wait

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 5.0 out of 5
    April 19, 2018

    Harrison was the Most Pressure free salesman I ever met . He made my Buying experience a pleasure. Thank you for my brand new Q50.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    April 16, 2018

    Harrison is the Best Salesman. He gave me great deal. Thank you Harrison I will refer all of my friends and family to you. Dawn was great too. I don't... know who Ron is this computer don't have Harrison name in he but he was my salesman

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    April 14, 2018

    I had a great experience purchasing my car from Dwight Harrison. He was honest, down to earth, and I didn't feel pressured. I would definitely recommend,... doing business with him.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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