Harte INFINITI

Yo us all and ask about a car they yes it’s in stock. You apply on line and then one person calls and said your denied then another person calls you and says when would you like to come in. !! Then they don’t call you back. Very frustrating

This dealership will go above and beyond to make you a happy customer.From dealing with Yasmines professionalism in the sale,contacting my insurance company,registering my new used car.Luis’s professionalism and knowledge in the financing process.Joe Tramuta’s running of a professional,clean non pressured dealership and getting my vehicle delivered home. And Damien,Phil and his team in service going above and beyond in correcting some minor hiccups with my vehicle. I would absolutely check this great dealership out if your in the market to buy a new or used auto. Wonderful experience treated like family.Thankyou All So Much

Nightmare! BEWARE Up date. My sons car was in mint condition except for the power loss. We towed it in because we were that careful of taking good care of it. WE DROVE THE CAR. Now it wont turn on? Had to junk a fantastic car. $1,200 tires 2 weeks old?This dealership stripped this car!!! I told them it was loosing power. I had the same problem with my last Infinity. Engine was fine not one code showed up. Than after 1 hour they said,' we will need another 2 hours to find the problem.'? Did They know they wouldnt find problem in one more hour? Strange isnt that? This alone is a red flag. I am still upset that they ripped me off. They went through the glove compartment and put all the papers in a bag! Who told them to go in my sons glovebox? They did this for a reason that i dont like! Had car towed to be safe. Than they say a brake problem. Why even check my brakes when i didnt say there was any problem there? All of a sudden there is no timing chain? How could i drive at all. I couldnt be there, told them i was not rich and they saw an easy mark. To tell me i need a whole new Turbo engine every 140,000 miles is crazy.Car started perfectly, engine was fine. Not 1 code, I drove the car and was loosing power. Same situation as my last Infiniti. I told them what was wrong. They put it on the diagnistic and no problems showed. They tell me another 2 hours to find the problem not 1 hour but 2, smh. $725 for them to destroy the car. It no longer starts , they said it needs a timing chain, a whole new engine, that coolant was getting in the oil. Mind you, THE CAR DROVE. NOW IT DOESNT WORK AT ALL. THEY WANT $16,000 to fix the car and was mad because we arent doing the work there. We arent doing anything. Who can pay $16,000? We still owe $20,000 on the car. It had 140,000 miles and they said it would need a new engine every 140,000 miles. Are they out of their minds. I will be pursuing the situation with my attorney and motor vehicle and the Chamber of commerce. NIGHTMARE THAT THEY BLAME THE OWNER FOR. THEY BROKE MY CAR!

I have bought a fair share of vehicles in my day. Have had the pleasure of meeting some amazing sales professionals as well as the disgust of sleezy xxxxxxxx. Bobby at Harte Infiniti was in neither category. He was just there. On top of the mediocre experience, the final straw was when we picked up the 2023 certified QX that we paid an arm, leg and a couple of elbows for it only had half a tank of gas. When I brought it to Bobs attention, he stated "you didnt buy a new car, used cars come with only half a tank of gas" in an extremely rude manner. I bit my tongue and ended the conversation. Frankly, I am not certain if this is actually Harte Infinitis policy, but if it is, wowwww!!! Beyond discourteous. Dealerships profits margins are super inflated especially in the current market and they dont have the decency of putting an additional $43.37 in gas for their newly acquired customer. One and done. Will never be coming back to this dealership again. Dont let the 4.5 star rating fool you. They have a total of 88 ONE star reviews(I scrolled and counted). Thats almost 10% of the total reviews. Thats a LOT of mistreated and disgruntled former clients, including this one!!!!

I met with Phil Whiteway, we discussed the service visit and he was specific and accurate and made all his commitments. Phil did a great job keepimg me informed and getting me done on time.

Brought Q50 in for engine check issue. Chris was fantastic. Was very knowledgeable and explained the problem and apprised me of recommended maintenance items. Repairs and maintenance were first rate. Everything was made convenient.

Made things so easy and left very satisfied. Will suggest others to use Harte Dealership.

I had a great experience with this car dealership – Jason was knowledgeable and helpful, and the process was smooth and efficient. He went above and beyond.

Great service great experience. Good explanation, great knowledge of the car and useful advice. Thanks Jason!

I sent an inquiry and got a very generic response that almost seemed copy/pasted and answered none of the questions I had about the vehicle. I have tried asking again but they never responded.