New Country BMW

Purchased my new BMW X3 a week ago. Sales discussions went smoothly, deal was agreed and delivery went well with a full review of all the main digital features with Connor, our assigned BMW genius. Thanks to Michael for his salesmanship.

Terrible dealer and fraudulent service department. We bought a used X3 there a few months ago. They said they check it out completely and serviced it. Six months later we go in for the oil change and they give us a large list of services that need to be completed including changing the rear rotors out. Keep in mind we bought this car with around 36,000 miles and my wife put on a little over 1500 miles since purchase. Anyway, they called and said it was almost $4k for the oil change, rear brakes etc. The told my wife the rotors were a safety issue. The offered an extended maintained plan for around $5k. I said ok and we would take the warranty. When we went to pick up the car, they said they did not change the rotors because they measured it wrong and now it does not need it. So, as a cash customer, they have a laundry list, but when it is under a maintenance plan, it no longer needs it. I told them about my dissatisfaction and that I would not take the plan and will pick up the car and pay for the services. When I picked it up the windshield was cracked. They agreed that it happened while it was in their care but said I had to turn it into my insurance as they are not responsilbe for any damage even if they caused it. They said there is vandalism all the time there and it is the customers responsibility. I think they broke the windshield intentionally but the advisor said it could have happened when the technician test drove it. They blame the mechanics for everything. I left a message with my Attourney and will be taking further action with the state and insurance company. I am also selling this car and will buy a Lexus. I will NEVER buy another care from these scammers. NEVER. BEWARE.

Terrible dealer and fraudulent service department. We bought a used X3 there a few months ago. They said they check it out completely and serviced it. Six months later we go in for the oil change and they give us a large list of services that need to be completed including changing the rear rotors out. Keep in mind we bought this car with around 36,000 miles and my wife put on a little over 1500 miles since purchase. Anyway, they called and said it was almost $4k for the oil change, rear brakes etc. The told my wife the rotors were a safety issue. The offered an extended maintained plan for around $5k. I said ok and we would take the warranty. When we went to pick up the car, they said they did not change the rotors because they measured it wrong and now it does not need it. So, as a cash customer, they have a laundry list, but when it is under a maintenance plan, it no longer needs it. I told them about my dissatisfaction and that I would not take the plan and will pick up the car and pay for the services. When I picked it up the windshield was cracked. They agreed that it happened while it was in their care but said I had to turn it into my insurance as they are not responsilbe for any damage even if they caused it. They said there is vandalism all the time there and it is the customers responsibility. I think they broke the windshield intentionally but the advisor said it could have happened when the technician test drove it. They blame the mechanics for everything. I left a message with my Attourney and will be taking further action with the state and insurance company. I am also selling this car and will buy a Lexus. I will NEVER buy another care from these scammers. NEVER. BEWARE.

Horrible dealership to work with. The salesman as well as the sales manager were totally unprofessional in their approach to selling a car. Lost a loyal customer after 13 years. Good luck to you!

This dealership is shady. I will not buy another vehicle from them again. Michael Iancu was terrible to deal with. Overall they have very deceptive business practices and if I could return my BMW, I would. Between Michale and the service, you are much better off driving a little further away to find an honest dealership.

This dealership leaves a lot to be desired. I will not buy another vehicle from them again. Michael I was terrible to deal with. Overall they have very deceptive business practices and if I could return my M, I would.

Tevin was amazing in assisting me and my wife purchase a new vehicle. also connor and mason did a great job during the delivery process.

Mason, (the GENIUS) is a great ambassador for the dealership. He listened to my issues and solved them very quickley. This young man was apleasure to work with. He listens to the customer, very knowledeable about the product and cumunicated well. I would seek him out for any other issues I have.

New Country BMW in Hartford is an excellent trustworthy Dealership. I bought a BMW X3 from Habberstadt BMW in NY. The car had many issues as soon as pulled off the lot and Got back to Hartford CT. I went to New Country BMW in Hartford, Estelle Percoski In Services went to bat for me and fought hard! She spared all stress related issues from ever reaching me until after she figured it all out and had a Zero cost solution for me! Estelle is an Outstanding employee! I truly can't thank her enough! Her Manager in Services Josh Tyler is one of the most understanding Fair n kind person ever! He supports his staff and goes the extra mile for each and every customer! Josh was right along side supporting Estelle and fighting to make sure I received a beautiful perfect BMW to enjoy! I highly Recommend New Country BMW in Hartford! Thank you u all! Praise God! Amen

I recently had an incredibly disappointing and frustrating experience with New Country BMW. Not only did they damage my car, but they refused to take any responsibility for their actions. When I dropped off my vehicle, they took pictures of it from every angle, like they always do. When I asked to see the pictures they refused to show them to me. Despite providing clear evidence of the damage caused by their negligence, the general manager Brandon Small was uncooperative and dismissive. He showed a complete lack of accountability leaving me to deal with the consequences of their actions on my own.