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Great service! Did everything by text message with my advisor, she even sent me a video from the technician about my car! We will be back!
Last week i took my X5 and my 530Xi for a service recall to New Country BMW. Complete disappointed with their service. Let me start with the X5 recalled... for airbag. well after picking up the car my wife was using her car with out noticing that the airbag was not placed correctly in the steering column it was sticking out ,you could it read the serial number of the airbag,she was afraid that the airbag could deployed if it was pushed in.we took it to a ford dealer and they were able to placed correctly.Why ford dealer? it was open on Saturday close by home since BMW ignored the phone call detailing the issue . I haven received a phone call as i am writing to find out what happened. My 530Xi was more serious, i dropped of my vehicle at 7:00 am for a battery cable replacement and oil heater exchanger recall. 1:00 pm no calls by dealer , i decide to call to find out the status the service rep told me it was gonna get done later in the afternoon ,i say wooo! hold on i have to get to work at 3:00 ,she said hold on came back and stated parts were ordered and arrived at noon but the tech was already working on another car. What ? my appointment was placed a week ahead how could you not have parts,any ways she said the car it will be done in one hour, took uber to pick up my car they told me the second recall was not done. i was already mad so took my keys and left as i was driving in the highway felt my break pedal going to the floor with out resistance i get off the highway and my breaking was feeling long stopping.called the dealer ,that is what the nonsense started, they told me they didn't do anything with my breaks ,not related .I replayed how can i have no breaks when my car was perfectly this morning.The service manager a totally xxxxxx-bag told right away that they will not claim responsibility i said hoe come my car was not like that this morning .He stated that the tech never opened the hook(lie) only worked from the truck to replaced the positive battery cable(lie). He offered help repairing my car if i paid the towing and parts and labor.What a nice guy . The ford dealer tech removed the cover after dealing with to bolts completely rusted (apparently the BMW tech never attempted to removed them)look at it and the break line was broken inside of a metal bracket holder that it was lose on top of the cover. So the BMW tech never took the cover off to removed the battery cable ,he pulled down the cover to get to the cable and the other side of the cover hit the bracket that pierced the break line. That is why they were waiting for parts but since i need it my card they decided to give it to me putting my life in danger. I will never go back to this dealer recall or not . I will prefer die from a safety recall than be murdered by a service tech from New country BMW. totally irresponsible ,insensitive people. If you want to go to this dealer you choice but i will check everything before i drive off.I have pictures and videos of both cars . Sorry cant be uploaded here for you to view.
Received excellent customer service from the whole team especially Kevaughn during my encore visit. He was very knowledable and assisted me with all my... questions regarding my new vehicle.
I stopped by this dealer to get an oil top off. A loyalty program that they offered for free. I purchased my car from here and did my repairs here. I was... told that there are active alerts for gas leak and I explained that I moved out of state and had repairs done with a local mechanic in town. I happened to stop there expecting to get a quick oil top off and head to work in the same neighborhood. I’m a health care worker giving my life in the pandemic and I had to head to work right away. To my dismay, they were going to charge me 13 bucks for a quart of oil. This one experience has soured 9 years of good experiences including purchasing my car from here. I still would recommend the dealer because it seems like the majority of people have had good experiences. My one service experience should not change that.
Seth falcon and Kevaughn Fyffe were very friendly and patient with me. They both made is simple and easy for me to get my new car from the dealership.... It was a great experience that I will always remember. Thank you guys
Jeff has been amazing. Ther was no nonsense. I got a great deal. It was a good experience from both Jeff and Kevaughn the genius who help to explain my... car.
Have been using this place since 2013 for my F10 535i. Never have any issue with tech advisers or quality of service here. They are straight forward... and truly professional, and 10X better than their counter part MB across the street.
Jeff Kierstein was very helpful and knowledgable when it came time to choose a car for my next lease. The whole process, test driving to picking up my... new car was professional and extremely efficient. I enjoyed the process and my love my new ride! Kevaughn Fyffe was excellent and very proficient with showing me the technology in my BMW. He was patient with me as I discovered how to use all of it. I would highly recommend this team.
Robert one the the sales guy did a excellent job. He was work in following up with me to keep me me updated till I finally got my new X3. Kevaugh help... me with the tech of the car and now I feel like know all I need to knw.
Jeremy is a real sales pro and made the buying process easy. I also appreciated the genius work from Kevaughn... even though I will need the refresher... course since I am not real tech savvy.