Meet John Cunniff

I scheduled an appointment for an oil change and when I arrived I checked in. After I asked John (that’s what his name tag read” if they could check the AC fluid to make sure it would cool my car because it was not really cooling. He replied rather snarky that I would need to pay $280 to get that checked. I asked if they could just add fluid or coolant and he replied, again with attitude, “sure we may have some laying around” Okay sir… I do not like to post negative reviews, but if I’m paying for a-service, you could at least, be nice. Not sure if I’ll give this place another try.

Everyone was very kind and informative. They made me feel very much at ease. I felt good about the service I received.

I normally don’t leave reviews like this, but after several disappointing visits, I feel it’s necessary. The communication is poor, interactions are rushed, and the customer service is consistently lacking. On top of that, no car wash service is offered. This is why I always hesitate to come back. I hope this feedback helps improve the experience for others.

I recently (3-31-25) bought a pre-owned Audi A4 from Honda on Grand, and I couldn’t be happier with the experience. Isai Razo was my salesperson, and he was absolutely fantastic from start to finish. The car had a couple of electronic issues, but Isai handled them quickly and professionally. On top of that, the car came with mismatched tires — Isai made sure all four were replaced so they matched. That kind of attention to detail and customer care is rare. If you’re in the market for a car, I highly recommend Honda on Grand and especially Isai Razo. Great service, honest people, and a smooth buying experience.

The repairs were completed quickly and easily. Waiting room was comfortable. I rate this service department very highly.

very nice work I like because I know that very well because before you know n

He was Absolutely fantastic service! The team was professional, efficient, and kept me informed throughout. My car runs perfectly-highly recommend!

I love the friendly service. Will be back again. Keep providing great service! thank you again.

We’ve bought multiple cars from Tomek; he is great thank you Tomek and Honda on Grand!

The best profesional the best the best good nice the best nice good the best