Reviews
Had my Rogue serviced cabin filter, air filter, great
Had my Rogue serviced cabin filter, air filter, great service quick even had car washed and vaccum. Bill and Danielle were great everything went thru smooth. thank you Jose also for your help
Had my Rogue serviced cabin filter, air filter, great
Had my Rogue serviced cabin filter, air filter, great service quick even had car washed and vaccum. Bill and Danielle were great everything went thru smooth. thank you Jose also for your help
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you Girard Nissan for all your help.
Thank you Girard Nissan for all your help. Great experience in the Service they helped me find right tires went above and beyond
Thank you Girard Nissan for all your help.
Thank you Girard Nissan for all your help. Great experience in the Service they helped me find right tires went above and beyond
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hasan Mahmoud, thank you for your kind review; we are happy to pass along your comments to the team here at Girard Nissan! We hope you have a great day!
Worse experience of my life!
Worse experience of my life! Sold me a car that should have been in scrap yard! Took almost 2 months to get registration,by that time my 60 day warranty was almost up,needed a RI inspection,which did not pass! I know they never even looked at the car before they sold it to me!The transmission started acting up but they wouldn’t look at it because they said they didn’t have the diagnostic machine needed and it was my responsibility to get it to Attleboro Massachusetts,so I had it towed 50 miles.After 2 weeks they told me it looked like it needed a transmission,2 days later after Girard Nissan contacted them,I was told the transmission was ok just needed a battery. So it went from needing a transmission to needing a battery in 2 days after Girard Nissan got their nose into it,it magically turned into just needing a battery,I also had purchased an extended warranty with CareGuard through Girard Nissan! What’s the point in having it if you can’t get it fixed? Biggest rip off dealer out there! Very rude and unprofessional! I dealt with CJ,George and Jose,will never go back there and will never recommend that place to anyone! What a huge mistake! The finance guy too,said he knew the guy that had the car we bought and how there was nothing wrong with the car,he took excellent care of it! Yeah,okay! That’s why they couldn’t wait to sell it to us but once we bought it they didn’t want to hear from us!
Worse experience of my life!
Worse experience of my life! Sold me a car that should have been in scrap yard! Took almost 2 months to get registration,by that time my 60 day warranty was almost up,needed a RI inspection,which did not pass! I know they never even looked at the car before they sold it to me!The transmission started acting up but they wouldn’t look at it because they said they didn’t have the diagnostic machine needed and it was my responsibility to get it to Attleboro Massachusetts,so I had it towed 50 miles.After 2 weeks they told me it looked like it needed a transmission,2 days later after Girard Nissan contacted them,I was told the transmission was ok just needed a battery. So it went from needing a transmission to needing a battery in 2 days after Girard Nissan got their nose into it,it magically turned into just needing a battery,I also had purchased an extended warranty with CareGuard through Girard Nissan! What’s the point in having it if you can’t get it fixed? Biggest rip off dealer out there! Very rude and unprofessional! I dealt with CJ,George and Jose,will never go back there and will never recommend that place to anyone! What a huge mistake! The finance guy too,said he knew the guy that had the car we bought and how there was nothing wrong with the car,he took excellent care of it! Yeah,okay! That’s why they couldn’t wait to sell it to us but once we bought it they didn’t want to hear from us!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Cheryl, we're sorry to hear about your experience at our dealership. We strive to provide exceptional service and it seems we may have fallen short of that commitment. At your convenience, please contact our Service Manager, Jose, at 860-448-0050.
Came out in for tire rotation and oil change they were
Came out in for tire rotation and oil change they were pretty quick. Notified me about my air bag light was on.
Came out in for tire rotation and oil change they were
Came out in for tire rotation and oil change they were pretty quick. Notified me about my air bag light was on.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Holly Popa, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Girard Nissan. We're looking forward to your next visit with us!
I worked with Holly and she is absolutely amazing.
I worked with Holly and she is absolutely amazing. She really cares about me and it really shows.
I worked with Holly and she is absolutely amazing.
I worked with Holly and she is absolutely amazing. She really cares about me and it really shows.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Larry Miller, We strive for 100% satisfaction, and it is great to see you had such a positive experience we're happy you found our staff to be so supportive during your experience here at Girard Nissan. Thank you and feel free to reach out in the future if you need anything. Holly Popa OLM Girard Nissan 425 Gold star highway Groton, Ct 06340
This is the second vehicle I buy from Girard Nissan.
This is the second vehicle I buy from Girard Nissan. Brenna, Austin, and George are great. They make the process seamless, quick and painless.
This is the second vehicle I buy from Girard Nissan.
This is the second vehicle I buy from Girard Nissan. Brenna, Austin, and George are great. They make the process seamless, quick and painless.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for choosing Girard Nissan again! We're thrilled to hear that Brenna, Austin, and George provided you with such exceptional service. Making your car-buying experience seamless, quick, and painless is always our goal. We appreciate your loyalty and trust in us, and we look forward to serving you again in the future!
I bought a new Nissan Sentra in July of 2022 from Girard
I bought a new Nissan Sentra in July of 2022 from Girard Nissan. So far the service department has been very good to me. They are knowledgeable and very personable. I enjoy taking my car there for service.
I bought a new Nissan Sentra in July of 2022 from Girard
I bought a new Nissan Sentra in July of 2022 from Girard Nissan. So far the service department has been very good to me. They are knowledgeable and very personable. I enjoy taking my car there for service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Overall, my experience with Girard Nissan was brief.
Overall, my experience with Girard Nissan was brief. I found a Rogue I was interested in, then inquired about it and was delighted by the salesperson and their enthusiasm and personability. However, I didn't spend too much time thinking about making a purchase there due to a misunderstanding. Possibly, their approach to financing should be updated. Possibly, I would be driving a Nissan Rogue.
Overall, my experience with Girard Nissan was brief.
Overall, my experience with Girard Nissan was brief. I found a Rogue I was interested in, then inquired about it and was delighted by the salesperson and their enthusiasm and personability. However, I didn't spend too much time thinking about making a purchase there due to a misunderstanding. Possibly, their approach to financing should be updated. Possibly, I would be driving a Nissan Rogue.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
Worst Customer experience
Worst car service!!! They will charge you for the same product twice if you’re not careful. My personal experience- they charged me $180 twice within a year (where i already paid for that product with lifetime warranty for $900)
Worst Customer experience
Worst car service!!! They will charge you for the same product twice if you’re not careful. My personal experience- they charged me $180 twice within a year (where i already paid for that product with lifetime warranty for $900)
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Worst customer service - terrible body shop
I trusted Girard Nissan to fix my 2015 Ford Fusion because they are USAA approved body shop. The customer service is terrible. The office manager does not return phone calls. He delayed the job multiple times and lied about the status, saying sever times the vehicle was in paint, but in reality, they hadn't even receive the parts to conduct the repair yet. Finally, they didn't even paint the parts correctly, painting a part of the driver door handle green, when it should have been chrome. We attempted to get it corrected, but the office will not return calls or schedule an appointment to fix the problem. I will never use Girard Nissan again. Oddly, I have used Girard Ford (owned by the same company) in Norwich, and I have no complaints. It is a much better run and customer service oriented facility.
Worst customer service - terrible body shop
I trusted Girard Nissan to fix my 2015 Ford Fusion because they are USAA approved body shop. The customer service is terrible. The office manager does not return phone calls. He delayed the job multiple times and lied about the status, saying sever times the vehicle was in paint, but in reality, they hadn't even receive the parts to conduct the repair yet. Finally, they didn't even paint the parts correctly, painting a part of the driver door handle green, when it should have been chrome. We attempted to get it corrected, but the office will not return calls or schedule an appointment to fix the problem. I will never use Girard Nissan again. Oddly, I have used Girard Ford (owned by the same company) in Norwich, and I have no complaints. It is a much better run and customer service oriented facility.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase