Reviews
They cheated me out of 1700 I paid towards my trade in
They cheated me out of 1700 I paid towards my trade in that had not posted. They told me I would be credited the difference since it had not posted. Then they just paid 1700 less for my trade in and kept the difference.. I can’t stand liars!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us and we would like to learn more. Please contact us so we can address and remedy your concerns. Sincerely, The Brustolon Buick GMC Team
I recently purchased a vehicle from Brustolon with the
I recently purchased a vehicle from Brustolon with the initial help of Chris Stevens (Sales and Leasing Consultant) and then Jose Cancel (Sales and Leasing Consultant). My experience was great! These gentlemen were very helpful in advocating for their customer and very knowledgeable from start to finish of my purchase. I certainly recommend that if you're in the market for a new purchase you go see either of them.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
We cannot thank you enough for your wonderful review of Brustolon Buick GMC and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, The Brustolon Buick GMC Team
Buick Encore
Just wanted to thank Arvy Samis for his diligence in working with us to get our Buick Encore. My wife loves the car! Thank you Brustolon and staff.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Mike, thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, The Brustolon Buick GMC Team
Pricing changes after agreement made
Good selection, large quantity of cars for your needs. Went in to check out a car and was instantly pressured to buying the car immediately. I notified them that I was ready to look at the car and they raised the price before my visit, then after getting a verbal agreement they raised the price again after I left. Shady and poor business practice, very disappointed in their process and business model.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 4.0
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Customer satisfaction is one of our main priorities, and it seems as if we fell short during your most recent visit with us. We understand the car-purchasing process may be stressful and time-consuming, but our staff is dedicated to making that process as fast and easy as possible. If there is anything our staff or I can do to fix your experience, please do not hesitate to reach out to me directly. Sincerely, Brendan Casey (860) 245-9967 brendan.casey@brustolon.com
Awesome buying experience
Greg Sloan was awesome to work with and made the process of buying a vehicle smooth and easy. I encourage any potential customers to ask for Greg, you won’t be sorry!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi, thanks for your praise and kind comments about our team. Your recommendation means so much to us and we're so happy to have earned it. We do hope we can be of assistance in the future. Take care! Sincerely, The Brustolon Buick GMC Team
Painless sales experience
Buying a car at Brustolon was one the easiest experiences. Arvy made the deal quick and painless. Would definitely recommend buying a car here. We have purchased over 25 cars in our life - this is one of the best!!
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Kevin, thank you and congratulations on your purchase! We are so pleased that we could make your visit easy and hassle-free, and we believe that's how every car buying experience should be. We are sincerely grateful for your business! Sincerely, The Brustolon Buick GMC Team
Chris Stevens was awesome to work with, he made sure i
Chris Stevens was awesome to work with, he made sure i got approved and he made sure I got the car I wanted.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
This place has a great team.
Great people, super friendly!
Great people, super friendly! There was no pressure to buy. When purchasing a vehicle we were in and out, didn't spend the whole day there.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for this amazing review! We really appreciate your business. Sincerely, The Brustolon Buick GMC Team
Chris Stevens is one of the best Salesman to work with he
Chris Stevens is one of the best Salesman to work with he works hard towards making a sale that is right for you.The Brustolon Dealership is highly regarded in the area Everyone is very friendly!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Brustolon Buick GMC Team
New car, New me!
Greg Sloan was absolutely amazing ! It was my first time buying a car and he made sure he communicated with not only me but also with my father. Very nice and he helped me out a lot as well.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
It was a pleasure to read about your first buying experience working with Greg. Congratulations on your new car! Our top priority is delivering informative service at an efficient pace, without making our guests feel rushed or pressured in any way. It's delightful to know that we were able to provide you with such a memorable and pleasant experience. Thank you for taking the time to write this outstanding review. We look forward to seeing you again in the future! Sincerely, The Brustolon Buick GMC Team