Charles Toyota

4.5 out of 5 4.5

Reviews

4.5 out of 5 4.5
136 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    November 21, 2019

    It was like spending time with family throughout the entire process. They absolutely went above and beyond to make sure everything went smoothly with our... purchase. I would recommend anyone to stop by Charles Toyota and see the great selection and options available when shopping for a vehicle.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 1.0 out of 5
    June 7, 2019

    Oder new car, said will be delivery 3 months. Did not keep promise, and don’t refund deposits, until send the case the court. Attitude is very rude,... not recommend to any friends.

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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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  • May 13, 2018

    I've leased my last 3 cars from Charles and my recent visit tells me that I'll be back for my next one. The staff and management are courteous and very... knowledgeable. I look forward to doing business there again!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for the great review. We look forward to seeing you soon.

  • 5.0 out of 5
    March 11, 2019

    I was just down at Charles Toyota and got a Nissan Altima and delt with Anthony Dougherty .I had an Amazing experience. This dealership is simply the best... dealership to deal with . Thank you so much Anthony Dougherty and Charles Toyota. I’ll send all my family and friends to you every time..!!!!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    January 23, 2019

    I Stopped in for a oil change and while in the dealership I spoke to Anthony Dougherty. He was knowledgeable and kind and made my shopping easy. I felt... like the dealership truly cares about the customers needs . THANK YOU.!!!

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • 2.0 out of 5
    December 23, 2018

    I called about a vehicle I saw online. Asked if there were any chips, dents or scratches. I was told none of the above. I drove an hour to see the car... and there were 2 dents, multiple chips and scratches and the car had been keyed on both sides. when I asked if I was to purchase the car would they fix everything they said yes, but basically they did not tell the truth in the first place. The salesman was nice but basically lied to on the phone. FYI the salesman was not the same person I talked to on the phone.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • 5.0 out of 5
    July 12, 2018

    excellent experience with with our salesman Jason and entire team! from start to finish we felt nothing but informed, educated and valued! Will be a repeat... customer for sure.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    May 13, 2018

    I bought my Corolla in 2012. I love my little gas efficient car! Dan Bilicki and staff were wonderful to deal with. They made the transaction as painless... and enjoyable as possible. I am currently shopping for a new Toyota and my recent visit was a similarly great experience. I have and will recommend them to family and friends.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Dan and Team thank you for all your business.

  • 5.0 out of 5
    May 13, 2018

    Just purchased my 2014 Toyota Certified Rav4 from Charles Toyota. The buying process was quick and the staff was professional and knowledeable. Excellent... Dealership!!!! My next car will definitely be a new Toyota from Charles and Dan Bilicki!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    We love to hear from all our customers. Thank you and hope to see you soon.

  • 1.0 out of 5
    May 11, 2018

    If I could give a no star review, then I would. I don't usually do reviews, but after a bad experience at Charles Toyota, I felt that I needed to warn... others. If you are reading this review it is because you are considering the Charles Toyota dealership. Please don't. Last week I purchased a certified Toyota Corolla after owning a certified Toyota for 18 years with no major issues. I drove the car locally because the seller told me that there was an accident on the highway. I said "No problem." I ended up purchasing the vehicle because I trusted Toyota cars and it was certified. I took the car on the highway the next day and noticed a very strong vibration from the back. This was to the point that the rear mirror was shaking very hard making it difficult for me to see the cars behind. Then, when I applied the brakes to reduce speed, I noticed that there was a loud noise coming from the left front wheel. I immediately contacted the dealer and took the car in for a checkup. They found issues with the brake pads and the rims after I waited for 4 long hours. I couldn't understand how this car has passed the 160-points certification inspection.This to me is mind blowing. I'm not a mechanic and I was able to detect the issue just by driving it for the first time on the highway. The sales person told me that the vehicle was checked by a new mechanic and that he didn't do a complete check since the vehicle had low mileages (17K). How could this happen? The 2 problems with the brakes and the vibration were two separate issues that should have been found during the certification check. I talked to the manager, and all I got was that "It was a mistake". I told him that I didn't believe him, they simply did not check the car and misrepresented it. Charles Toyota's manager apologized and said that the only thing they could do was to fix the issues. To wrap up, I was frustrated and told them that I didn't want to do business with them anymore. Next day, I took the car to another Toyota dealer to re-inspect it and because I was still feeling vibration from the back. The new dealer found that they in fact replaced the brake pads but there was STILL an issue with the back tires which explains why I was still feeling vibration on the highway. This clearly shows their negligence even after the issue was detected. Charles Toyota failed once again to correct the issue. PLEASE DO YOURSELF A FAVOR, RUNAWAY FROM THIS UNETHICAL DEALER. Businesses like this one should not be operating. This is scary considering the potential safety impacts. Not to mention that Charles Toyota does not give a xxxx about people. I hope you find this information useful and that you can find a good, honest Toyota dealer that cares for people and their well being. Have an awesome day and don't put your safety in the hands of a dishonest business like Charles Toyota.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    We feel we have taken care of all the issues, including new brakes, new rotors and a new rim. If you need further help, please reach out and we will ...try to do whatever we can to help. We are far from unethical, just look at all our other reviews.

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