Charles Toyota

(137 reviews)
Sales hours: 8:30am to 8:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 8:30am–8:00pm 7:30am–6:00pm
Tuesday 8:30am–8:00pm 7:30am–6:00pm
Wednesday 8:30am–8:00pm 7:30am–6:00pm
Thursday 8:30am–8:00pm 7:30am–6:00pm
Friday 8:30am–5:00pm 7:30am–5:00pm
Saturday 8:30am–5:00pm 8:00am–3:00pm
Sunday Closed Closed
(860) 889-8375 (860) 889-8375


See all 13 vehicles from this dealership.

About our dealership

This seller has been on since May 2010.
Charles Toyota is one of the premier Toyota dealer of Norwich CT. Charles Toyota of Norwich is honored by its faithful clientele and dedicated to top quality customer service.

This Norwich Toyota dealer is full of Toyota experts with a committed Toyota sales staff with many years of experience satisfying our customers' inquiries and automotive needs. Browse our thorough Charles Toyota's inventory online request more information about vehicles set up a test drive or inquire about financing!
You-re going to love doing business with Charles Toyota

Service center

Phone number (860) 889-8375

Service hours



(137 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews. Includes reviews from DealerRater


1st Time Customer

Just brought the wife's car in for a LOF service. Topped off all fluids and my appointment time was met, which is a rarity at most shops. Couldn't be happier and 5 Star to the Service Dept....See you in 5000.


Absolutely delighted and impressed.

It was like spending time with family throughout the entire process. They absolutely went above and beyond to make sure everything went smoothly with our purchase. I would recommend anyone to stop by Charles Toyota and see the great selection and options available when shopping for a vehicle.


Rude, don’t keep promise.

Oder new car, said will be delivery 3 months. Did not keep promise, and don’t refund deposits, until send the case the court. Attitude is very rude, not recommend to any friends.


Thanks for the best experience!!!

I was just down at Charles Toyota and got a Nissan Altima and delt with Anthony Dougherty .I had an Amazing experience. This dealership is simply the best dealership to deal with . Thank you so much Anthony Dougherty and Charles Toyota. I’ll send all my family and friends to you every time..!!!!



I Stopped in for a oil change and while in the dealership I spoke to Anthony Dougherty. He was knowledgeable and kind and made my shopping easy. I felt like the dealership truly cares about the customers needs . THANK YOU.!!!



I called about a vehicle I saw online. Asked if there were any chips, dents or scratches. I was told none of the above. I drove an hour to see the car and there were 2 dents, multiple chips and scratches and the car had been keyed on both sides. when I asked if I was to purchase the car would they fix everything they said yes, but basically they did not tell the truth in the first place. The salesman was nice but basically lied to on the phone. FYI the salesman was not the same person I talked to on the phone.


Thanks for the ease

excellent experience with with our salesman Jason and entire team! from start to finish we felt nothing but informed, educated and valued! Will be a repeat customer for sure.


Customer Service Professionals

I bought my Corolla in 2012. I love my little gas efficient car! Dan Bilicki and staff were wonderful to deal with. They made the transaction as painless and enjoyable as possible. I am currently shopping for a new Toyota and my recent visit was a similarly great experience. I have and will recommend them to family and friends.

Dealer response

Dan and Team thank you for all your business.


Toyota Pros

I've leased my last 3 cars from Charles and my recent visit tells me that I'll be back for my next one. The staff and management are courteous and very knowledgeable. I look forward to doing business there again!

Dealer response

Thank you for the great review. We look forward to seeing you soon.


Excellent Choice

Just purchased my 2014 Toyota Certified Rav4 from Charles Toyota. The buying process was quick and the staff was professional and knowledeable. Excellent Dealership!!!! My next car will definitely be a new Toyota from Charles and Dan Bilicki!

Dealer response

We love to hear from all our customers. Thank you and hope to see you soon.

Read all 137 reviews