Charles Toyota

This dealer had a used truck that met my search criteria. After almost 20 emails back and forth with Andrew Morry, I cancelled my purchase. Andrew never could answer any of my questions without speaking with his GM, Tim Couture. My bank was trying to pay them directly and they never could get their procedures in order. We spoke with another dealer in the same state, Connecticut, and that dealer only needed 3 little things from me since the bank was handling everything. Charles Toyota was over stepping boundaries by asking for more and more info they did not need. 1 really bad dealer makes internet sales bad for all the other good dealers that can handle it and be professional. Charles Toyota does not know out of state sales so don't waste your time!

I've been going to Charles Toyota since day 1 when I bought a car. This is my 3rd time buying a vehicle. I always feel appreciated and open to my own decisions. All the people down there are helpful, I've worked with quite a few of them over the years. If you want to buy a car, please make them a choice if not THE choice. Jay Cooper treated me awesome and took such good care of me. He helped me find EXACTLY what I was looking for.

In March, My husband purchased a Toyota Tundra from Charles Toyota and it was a wonderful experience. We stopped by on Saturday afternoon really not planning on buying anything, just browsing. We had our, very active, two year old son with us so we weren't planning on being there long. My husband ended up finding a Tundra he liked and we worked with Sheldon. Not only was Sheldon a very nice guy, but he gave wonderful customer service and he went along with my husbands sense of humor which was great. What we thought was going to be a quick browsing trip turned into a 5 hour visit and purchase of a new truck for my husband. Not only did they serve us with great customer service, but everyone in Charles was wonderful with our son. After five hours we had a very active and tired two year old and they let him run around and even got him a balloon with an extra long string so he could play with it. The finance guy (I'm sorry I forgot his name :-/) was great with our son with his pretend mickey voices on my sons play phone, he absolutely loved it. We had a great experience and would definitely return here for any future purchases and send all of our friends and family to Charles. Thank you for your wonderful customers and a great overall experience. We love our purchase, and my son loves "daddy's truck" Travis and Nicole Hollis