Charles Toyota

excellent experience with with our salesman Jason and entire team! from start to finish we felt nothing but informed, educated and valued! Will be a repeat... customer for sure.

I bought my Corolla in 2012. I love my little gas efficient car! Dan Bilicki and staff were wonderful to deal with. They made the transaction as painless... and enjoyable as possible. I am currently shopping for a new Toyota and my recent visit was a similarly great experience. I have and will recommend them to family and friends.

I've leased my last 3 cars from Charles and my recent visit tells me that I'll be back for my next one. The staff and management are courteous... and very knowledgeable. I look forward to doing business there again!

Just purchased my 2014 Toyota Certified Rav4 from Charles Toyota. The buying process was quick and the staff was professional and knowledeable. Excellent... Dealership!!!! My next car will definitely be a new Toyota from Charles and Dan Bilicki!

If I could give a no star review, then I would. I don't usually do reviews, but after a bad experience at Charles Toyota, I felt that I needed to... warn others. If you are reading this review it is because you are considering the Charles Toyota dealership. Please don't. Last week I purchased a certified Toyota Corolla after owning a certified Toyota for 18 years with no major issues. I drove the car locally because the seller told me that there was an accident on the highway. I said "No problem." I ended up purchasing the vehicle because I trusted Toyota cars and it was certified. I took the car on the highway the next day and noticed a very strong vibration from the back. This was to the point that the rear mirror was shaking very hard making it difficult for me to see the cars behind. Then, when I applied the brakes to reduce speed, I noticed that there was a loud noise coming from the left front wheel. I immediately contacted the dealer and took the car in for a checkup. They found issues with the brake pads and the rims after I waited for 4 long hours. I couldn't understand how this car has passed the 160-points certification inspection.This to me is mind blowing. I'm not a mechanic and I was able to detect the issue just by driving it for the first time on the highway. The sales person told me that the vehicle was checked by a new mechanic and that he didn't do a complete check since the vehicle had low mileages (17K). How could this happen? The 2 problems with the brakes and the vibration were two separate issues that should have been found during the certification check. I talked to the manager, and all I got was that "It was a mistake". I told him that I didn't believe him, they simply did not check the car and misrepresented it. Charles Toyota's manager apologized and said that the only thing they could do was to fix the issues. To wrap up, I was frustrated and told them that I didn't want to do business with them anymore. Next day, I took the car to another Toyota dealer to re-inspect it and because I was still feeling vibration from the back. The new dealer found that they in fact replaced the brake pads but there was STILL an issue with the back tires which explains why I was still feeling vibration on the highway. This clearly shows their negligence even after the issue was detected. Charles Toyota failed once again to correct the issue. PLEASE DO YOURSELF A FAVOR, RUNAWAY FROM THIS UNETHICAL DEALER. Businesses like this one should not be operating. This is scary considering the potential safety impacts. Not to mention that Charles Toyota does not give a xxxx about people. I hope you find this information useful and that you can find a good, honest Toyota dealer that cares for people and their well being. Have an awesome day and don't put your safety in the hands of a dishonest business like Charles Toyota.

Would never ever ever purchase a Nother vehicle from them but their body shop the maintenance shop are like no other. When purchasing a car from there... they are untruthful, add things to your bill and have very poor customer service. Their maintenance shop on the other hand go up and beyond In customer service, knowledge, and deffently are there for the customer. I definitely would not recommend the dealer to a friend but definitely their service department .

I had a great experience & more to come . This was my first time getting a new car & I loved it . Overall great staff & my sales rep tony did a great job... making sure all my needs were met . In the future , I will be going back for my next car & I will be recommending them to all my family and friends . Thank you Charles Toyota of Norwich !

went just to shop around and the service that my wife and i got from tony was absolutly outstanding. i would defintly recommend this dealership for anyone... looking for a toyota, or for a usedvehicle

The experience was awesome the salesman Anthony very professional and friendly, I woul definitely be back to buy a are car from him. From Norwich CT

Being in the military all of my vehicles are registered in a different state. Before I even test drove any vehicle I told them that my vehicle would have... to be registered in a different state. Was told no problems they would put a transfer plate on the vehicle, and I could register it wherever I needed to. Upon signing I was and told the vehicle had to be registered in Connecticut and pay the sales tax for Connecticut. I would have to pay sales tax anywhere, but not the registration fee twice in three months. Come to find out , like previous purchases on brand new vehicles, they were able to put a transfer plate on the vehicle but chose not to. Once I got to said state to register vehicle, come to find out I was overcharged on my new vehicle. They charged me a VIN ETCH FEE which is optional for the amount of $179, a service I never received. Also come to find out there is also a dealer conveyance fee in the amount of $449. I have never paid that before, and I have purchased vehicles in three different states in 6 years. That fee is on me because I did not read the contract, or add the columns, or even ask why that was on there. Now will have to contact the dealership and figure out how I am going to get my $179 back for A VIN ETCH FEE, that was never done. It is a shame because whenever I am in Connecticut I bring the three Toyotas there for service. I would definitely recommend the service there, but not the sales department. I would highly recommend their service department but if you wish to purchase a Toyota from there definitely read your contract and add up the numbers yourself so you know what you are paying for. I purchase cars every three years, been doing it for the last 26 years and this is the worst experience I have ever had purchasing a vehicle