Reviews
Write a reviewQuick and easy check in and always good service.
As always the representative checking me in and out was professional, informative and friendly. When I retrieve my car it is always clean.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to share your experience at our service center. We're glad to hear you found us professional, informative and friendly. If there is any automotive need we can help with in the future, don't hesitate in contacting us. Sincerely, The Middletown Toyota Team - (860) 347-7294
Attentive service department
Toyota is always attentive to my needs .. excellent service department. They keep you in the loop during major maintenace and work to make the process painless.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for taking the time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, The Middletown Toyota Team - (860) 347-7294
Great service
Everything went smoothly. Our car was ready ahead of requested pick-up time. All work was performed as expected and there were no surprises.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We're excited to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Sincerely, The Middletown Toyota Team - (860) 347-7294
Consistently good service
Service has been consistently good over the years. Fine crew. They seem to really know their product. Coffee always available, and restrooms are clean.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate your input, Velga. Glad to hear that you are consistently impressed with the service we offer here at Middletown Toyota. If there is anything more we can do for you please come back and see us any time! Take care! Sincerely, The Middletown Toyota Team - (860) 347-7294
Cordial, speedy service
Went in for 6 month check up. Was taken in immediately. Service was performed in a timely manner. Waiting room was very comfortable. Service personnel were cordial.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the Middletown Toyota commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs as we are always here to help. Sincerely, The Middletown Toyota Team - (860) 347-7294
Great sales person, great service
Ben Podd was extremely helpful and very professional...I enjoyed working with him' I also enjoyed working with Susan on the paperwork for my new car...extremely helpful and professional also. I have been a customer since 1984 when I purchased a 1984 Toyota Celica GT. Bruce Neilson was the best service person I even encountered....he was always extremely helpful...I know he is retired now...but will be sending a letter about his service..
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for leaving us this great review, Gail. We are very happy to hear that we could be so helpful and professional during your recent visit with us. We appreciate your recommendation as well. We look forward to seeing you back again in the future! Take care. Sincerely, The Middletown Toyota Team - (860) 347-7294
Grease and oil
I was waited on immediately when I arrived at the store. IT was a very quick in and out. I was very pleased.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thomas, thank you for the feedback! We are happy to hear of your positive experience at Middletown Toyota, and we are grateful you chose us for your automotive needs. We look forward to serving you again in the future! Sincerely, The Middletown Toyota Team - (860) 347-7294
Great service
Service department is excellent. Staff is very friendly, honest, and helpful. Would recommend to others and will buy another car there if the service continues!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Kelly, thank you for sharing this great feedback with us.We feel our service department is what makes Middletown Toyota special.Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit.We look forward to seeing you for your next service appointment! Sincerely, The Middletown Toyota Team - (860) 347-7294
Good Dealership
Prompt, efficient service. Helpful, pleasant staff. Both purchase experience and ongoing service have been very good. Would purchase there again.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to write this review. We are pleased to hear that our team was able to provide an efficient and overall positive experience. Sincerely, The Middletown Toyota Team - (860) 347-7294
2017 Toyota Camry SE
I worked with Sales Consultant Robert Magnano, Delivery Coordinator Mohammed Zaidi, and Business Fred Manager Fred Cook during the process of purchasing my 2017 Toyota Camry SE. Quite frankly, I could not have asked for a better experience. Mr. Magnano was knowledgeable as well as accommodating and friendly. Mr. Cook clearly explained the financing process and was extremely helpful in assisting me with completing the paperwork for my new vehicle, and Mr. Zaidi was instrumental in showing me the features on my new vehicle. I am happy that I made the decision to purchase a Camry. Congratulations to the team at Middletown Toyota for a job extremely well done.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We are pleased to hear that you had an excellent experience with Robert and the rest of our team. We would like to sincerely thank you for your business and encourage you to stop by or give us a call with any questions that may arise. Sincerely, The Middletown Toyota Team - (860) 347-7294