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I recently purchased a 2015 Toyota Scion t/c from Middletown Toyota, and was very pleased with the professionalism and conscientious staff at this dealership..The... Used Car Manager, Mark, the salesman, Steve, and the Finance Lady, Sherry ( Sherri) were especially helpful, and diligent, making this an easy process to transact. The Service Staff, and technician went out of their way to also take care of a post-transaction service matter. This dealership was great..The only matter I read about, is that they need to make clear that the initial deposit is not refundable- unless stipulated in the contract- ..I shared this thought with Steve, and he wrote in the stipulation I needed.. The dealership , however, was great, and I would highly recommend them . Highly professional and caring about customer satisfaction !!
From the moment we met with Bob Blakeslee we felt comfortable.We had been to another dealership and were close to making a purchase when they tried a pressure... sales pitch. I had purchased parts from Middletown Toyota in the past and was always treated fairly,so we decided to see what they could do on a new Rav4. My wife and I went back and forth with Bob on different colors and packages. We were never pressured and between Bob and Nick from financing,we came up with the perfect vehicle. There were glitches along the way but in the end we worked together and made the sale happen. The expertise didn't end at the signing,Ellen Brunsgarrd spent over an hour going through the entire car and explaining all the features.The entire staff assured us they would be there after the sale. we are looking forward to our first service and seeing all of them again. Thank You for being professional, Matt & Wendy
I HAVE PURCHASED/LEASED 2 TOYOTA COROLLA "S" VEHICLES & HAVE BEEN VERY SATISFIED WITH MY SALESMAN & ALL THE INFORMATION THAT HE PROVIDED. I WOULD DEFINITELY... RETURN TO THIS DEALERSHIP.
Cindy, We are glad to have been able to help you with the purchase of two vehicles, and we appreciate your return business. Customer satisfaction is ...paramount at our dealership, and we look forward to your next visit. Sincerely, The Middletown Toyota Team - (860) 478-3969
Melissa and the rest of the service team have accommodated me in every possible way. I really appreciate their commitment to providing the very best service... possible. I feel that I am in the very best of hands.
This is the first time I've had my vehicle serviced and I chose Middletown Toyota because it's conveniently located for me. Booking an appointment on line... was easy and getting the car serviced was just as easy.
I have always received excellent service but all the emails and texts I receive about my appointment is overwhelming. I got this survey request at 10:06... PM along with at least 6 other emails reminding me and thanking me, a long with a couple of other text messages. It is too much. Other than that I have no complaints.
This is my forth Tacoma which has to say something about a Toyota truck. Didn't feel I needed to go to any other dealership to get a good deal. It almost... like family .. a warm welcome with a relaxing atmosphere to do business.
Found car online. Good pictures. Easy to see and test drive. Steve and Middletown Toyota were easy to work with. Car was ready for pick up and they... went through all the operations of the cars features.
I don't remember the name of the young lady who assisted me last Saturday (2/9/2019) morning, but she was very polite, professional, and friendly. I am... very pleased with the service and experience, and will continue to bring my Toyota Rav4 for maintenance in the future.
Everyone was professional and accommodating. When a descrepancy in what was initially discussed, they made it right and kept their word. I really respect... and appreciate that gesture.