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If I could give less then 1 star, I would have. Went into this dealership last month to look at a truck they had on their lot. We asked about financing... at first, but once the loan came back with a huge down payment, we said no we will pay cash outright. We had 3 different purchase orders. Msrp on the truck went up on them, they added a warranty after we said no warranty, and changed everything on us. Today, I get notice from capital one, that my husband and I have a loan through capital one for the truck we were looking at. We never got the truck, never finalized the paperwork, never registered the truck, so how do we have a loan. We were told to leave the dealership after we asked them to remove the extended warranty from the paperwork and to put the price of the truck where it originally was! This dealership screwed us, took a month of our time, and we never even got a truck! My lawyer will be dealing with them next.
Mr. Sokol is an excellent car salesman. He really knows is stuff!! He is very pleasant, and he really care about the needs of his customers. This is our... second purchase with him, would highly recommend him!!!
I HAVE PURCHASED/LEASED 2 TOYOTA COROLLA "S" VEHICLES & HAVE BEEN VERY SATISFIED WITH MY SALESMAN & ALL THE INFORMATION THAT HE PROVIDED. I WOULD DEFINITELY... RETURN TO THIS DEALERSHIP.
Cindy, We are glad to have been able to help you with the purchase of two vehicles, and we appreciate your return business. Customer satisfaction is ...paramount at our dealership, and we look forward to your next visit. Sincerely, The Middletown Toyota Team - (860) 478-3969
Wish we could give zero stars. Bought two new cars here, brought the Highlander in for servicing with 6,100 miles on it in perfect shape. Went to pick... it up and there was grease all over front and middle seats, grease on driver's seat, door, console, even front of glove compartment. Asked for service manager, told "unavailable", guy came out to look, offered to "try" to clean it, no thanks, asked for general manager, told "unavailable", would call me next day, never did, I called again, spoke with him, acted as if he really didn't care. Thanks for making such a mess of our vehicle Middletown Toyota, you lost our business. If you bring your car for servicing, have a good grease cleaner on hand.
I had a great experience buying my new (used) 4Runner at Middletown Toyota! I worked with Matthew (sales manager) who was pleasant and pressure free, and... Liam (sales consultant) who was entertaining and down to earth. Ultimately I ended up with a great truck, a very good price, and it was painless! I plan to go back with my son and help him buy his next vehicle soon!
My dad purchased a new 2014 RAV4 in February 2014. We realized a few weeks later that it didn't come with floor mats, but we got the car for a good price,... so we thought maybe they weren't included in this particular car. Fast forward 6 years. We are cleaning up old paper work and stumble across the owner's manual and window sticker. We take a look, and it turns out that the floor mats AND a roof rack were supposed to be included with the car. Funny enough, we ended up purchasing the roof rack ourselves with our own money 3 months after the car because we needed it. So we are in January 2020, we had to make THREE trips to the dealer and finally got a chance to speak with the owner. Let me say it was an absolute waste of time. The sales manager had forwarded our concern to the owner, which is good. However, as soon as I introduced myself to him today, he knew why I came to the dealer and immediately flipped me off and walked away. He said it's been too long and will absolutely not reimburse me. But I know he can't prove anything because dealerships don't tell you to make sure the car has everything and then sign off on it. They just stick you in the car and you're on your way. Joe Klimas, the owner, does not deserve to run this business. Extremely disrespectful. He was in such a rush to get away from me. That's extremely rude and demonstrates his cowardliness. My dad's boss purchased a new Lexus five years ago and also recently realized that his floor mats were missing. The dealership gave him new ones and even apologized for the trouble. If you are looking to purchase a car, new or used, go to a different dealership, preferably one that doesn't steal your accessories and then says you took them out of the car just to get a second set. I know this review is long but I hope you took the time to read it, and hopefully you go somewhere where customer satisfaction is the top priority.
I recently purchased a 2015 Toyota Scion t/c from Middletown Toyota, and was very pleased with the professionalism and conscientious staff at this dealership..The... Used Car Manager, Mark, the salesman, Steve, and the Finance Lady, Sherry ( Sherri) were especially helpful, and diligent, making this an easy process to transact. The Service Staff, and technician went out of their way to also take care of a post-transaction service matter. This dealership was great..The only matter I read about, is that they need to make clear that the initial deposit is not refundable- unless stipulated in the contract- ..I shared this thought with Steve, and he wrote in the stipulation I needed.. The dealership , however, was great, and I would highly recommend them . Highly professional and caring about customer satisfaction !!
From the moment we met with Bob Blakeslee we felt comfortable.We had been to another dealership and were close to making a purchase when they tried a pressure... sales pitch. I had purchased parts from Middletown Toyota in the past and was always treated fairly,so we decided to see what they could do on a new Rav4. My wife and I went back and forth with Bob on different colors and packages. We were never pressured and between Bob and Nick from financing,we came up with the perfect vehicle. There were glitches along the way but in the end we worked together and made the sale happen. The expertise didn't end at the signing,Ellen Brunsgarrd spent over an hour going through the entire car and explaining all the features.The entire staff assured us they would be there after the sale. we are looking forward to our first service and seeing all of them again. Thank You for being professional, Matt & Wendy
Melissa and the rest of the service team have accommodated me in every possible way. I really appreciate their commitment to providing the very best service... possible. I feel that I am in the very best of hands.
This is the first time I've had my vehicle serviced and I chose Middletown Toyota because it's conveniently located for me. Booking an appointment on line... was easy and getting the car serviced was just as easy.