Middletown Nissan

We recently purchased a 2016 BMW X4 from Middletown Nissan and feel compelled to share my experience to help other potential buyers make informed decisions. A couple of issues became apparent immediately after purchase: The dashboard is separated from its mounting under the glove compartment; Only one key fob was provided, a fact mentioned only after the sale had been consummated. We realize a used car is sold "as is," However, we believe these issues were known but deliberately not disclosed during the sales process. We attempted to address these concerns professionally by calling the dealership numerous times in the days following our purchase. We ended up sending a formal letter to the dealership requesting assistance with repairs. Unfortunately, they have chosen to completely ignore all of our communications. What disappoints us most isn't just the issues with the vehicle, but the dealership's complete lack of post-sale customer service and their unwillingness to even acknowledge our concerns. A simple response, even if unable to help, would have demonstrated basic customer respect. While we understand used cars may have issues, honest communication and basic customer service shouldn't be too much to expect from a professional dealership. Our message to anyone considering a purchase at Middletown Nissan is BUYER BEWARE.

Great service, got the car I was looking for. I worked with Corbin, and he wasn’t scammy or anything and got me a good price.

I worked with a lot of great sales reps, they are not to blame!! I originally gave this dealership 5 stars but unfortunately feel the need to change it to a 1 star due to fraud. I had leased a car back in 2021 and bought it out 4 months ahead of schedule (6/2024 instead of 10/2024). I signed the contract and made a check that included the 4 additional lease payments. Long story short, an additional lease payment was taken out of my bank account after the contract had been signed. When I asked them, they told me numerous times that I’d receive a refund check in the mail. Fast forward 4 months, I never received anything, but when I contacted Nissan finance, they claimed my account wasn’t closed until 7/2024 and that everything balances out. The DMV clerk cut me off consistently and hung up the phone. Unfortunately this means the dealership kept my lease payment. I asked several times for a copy of my signed paperwork which I have not received. Anyways, I thankfully ended up getting my money back when I contacted my bank and let them know the situation (shoutout to BOA) but I am frustrated because I really did like them and was planning on buying my Nissan Z in 2026…just won’t be doing that anymore. Update 10/10: We spoke to the bank that Nissan works with directly, they told us our check includes 4 lease payments - However an extra payment was taken out of my account…and this has been CONFIRMED officially by the bank. I’ve taken this up with Nissan Corporate as well as consumer affairs and they have encouraged me to take legal action.

I worked with a lot of great sales reps, they are not to blame!! I originally gave this dealership 5 stars but unfortunately feel the need to change it to a 1 star due to fraud. I had leased a car back in 2021 and bought it out 4 months ahead of schedule (6/2024 instead of 10/2024). I signed the contract and made a check that included the 4 additional lease payments. Long story short, an additional lease payment was taken out of my bank account after the contract had been signed. When I asked them, they told me numerous times that I’d receive a refund check in the mail. Fast forward 4 months, I never received anything, but when I contacted Nissan finance, they claimed my account wasn’t closed until 7/2024 and that everything balances out. The DMV clerk cut me off consistently and hung up the phone. Unfortunately this means the dealership kept my lease payment. I asked several times for a copy of my signed paperwork which I have not received. Anyways, I thankfully ended up getting my money back when I contacted my bank and let them know the situation (shoutout to BOA) but I am frustrated because I really did like them and was planning on buying my Nissan Z in 2026…just won’t be doing that anymore.

This place is amateur hour. I was a sales rep for 20 years and owned a business for another twenty. This is no way to run a business. They will promise you anything until they have your money and then they don't know your name. It took me three weeks and multiple phone calls to get my truck in the condition I paid for it. I must have visited the dealership 5 or 6 times for a registration, a bed liner and a bed cover a 40-minute drive each time. The work seemed to have been done properly but they seem to be in the habit of telling you something will be ready at a certain time, and you show up at the appointed hour and it is not ready. You should receive your vehicle in the condition it was promised, pay your bill and drive off. A supposed 3 days turning into three weeks of hassle. Sales staff is untrained in basic sales techniques. Staff is screwing around in the showroom on a ping pong table or having coffee hour. If they are not engaged with customers, they should be dialing for dollars. Ditch the ping pong table and establish a dress code for salespeople. Weird combination of anything goes on salespeople. Black pants, black shoes and a Nissan golf shirt would be my recommendation. No exceptions. Time for some sales training: Zig Zigler, Dale Carnegie, Tom Hopkins and my personal favorite Lee Dubois though he is hard to find now a days. I would not buy another vehicle from this dealer and would not recommend them to friends or business associates. The building is pretty but that is about it.

Classic bait & switch. Confirmed multiple times that I used car was available to test drive. Once my daughter arrived on site they said no car was available and that it was in the shop to be make sure it was okay to drive! Then they proceeded to tell her that there was no car under $20,000. When we looked at the website there was at least a dozen cars under $20,000. Is it just that hard to run an honest business?

Horrible bait and switch. Went with my daughter to help her buy her first car. Dealer has used vehicle at decent price listed. Called and arranged morning test drive. Called again before we left and were assured the vehicle was still available. When we arrived we were told the vehicle had sold. We were told be the sold several hours before we arrived and several hours before they confirmed with us it was still there. But that would also have been before the dealership opened. No apology given but they certainly wanted to try to sell us another car at a higher price. They did not. To make matters worse, when we got home I called again just asking if the car was available and was told it was still there, which of course we knew to be false. So that's my kids first car buying experience. Needless to say, she wont be a loyal customer.

Couldn’t even tell me the size tires on the car THEY SOLD ME! After multiple phone calls to try and speak with a person with a brain, I couldn’t. The next car most certainly will NOT be from these clowns!

I met with Jennifer Waldo on customer experience issues and she is absolutely wonderful. In fact the whole team including Gino in Service and Matt in Sales have been most helpful. Highly recommend this dealer

I could not give enough thanks to Celle. My husband wanted a new car and even though I had no intentions of saying yes, last night I picked up my new Rogue. Two weeks ago, after driving by another dealership, we stopped just to look and had a horrendous experience, and I was against even looking at anything. This weekend we went to Middletown Nissan and met Celle, who was understanding and very helpful. This is my second car from Middletown Nissan and we have purchased 4 from Port Jervis Jeep/ Dodge. As long as we are in NY, we will only get our vehicles from MN or PJJD. Celle is a great person and a wonder asset to the group. And I have to give thanks to Jason in finance who was cheerful and made me laugh.