Middletown Nissan

I never write reviews, but I thought I write one about the experience I had here at this Nissan Dealer. Which wasn't good to say the least!!! I was... looking to buy a Nissan Rogue recently. My wife and I took a drive 1 hr and 30min north or New York City to check out dealers in the area. We visited this dealership first. The salesman was decent and showed us a number of cars. We had interest in one of there cars. After test driving the car we sat down with the sales person and manager to discuss price. I off the back mentioned to the sales person and manager that I had my own financing in place and didn't need financing in anyway. Had a amazing rate through my credit union and told them they wouldn't be able to match that rate. After discussing the price the sale manager starts talking about all these added fees (not the usually fees but Cert Fee, VIN Etching fee, you name it there was a fee.) I told them I had a True car Certificate and was only going to pay the amount. Asked them if they honored that amount, was told reluctantly that they would. I made a offer for the car, but there sales manager said he couldn't do it and my wife thank them for there time and passed on the Vehicle. If this had been the end of the story It would have been a pleasant experience. But things just went bad from here. We left that dealership and made our way south to other Nissan dealerships in the area. Eventually we made our way back almost to the outskirts of New York City (1hr and 30 mins away from the dealership) I received a call while visiting another Nissan dealership from the Middletown Nissan dealership saying that they would honor the price we had previously requested if we made our way back to the dealership. I said we would and proceeded to start my way back 1 hour and 30 mins to the dealership. But before I left, I called the sales person once again and asked him to assure me that when we got there to the dealership that the price stated would be the price for the vehicle plus tax, title and license. I again mentioned that we had our own financing and asked would that be a problem, he mentioned that was fine and the stated price would the price i requested. I even explained that if that wasn't the price I would be highly upset for the time and money and gas wasted. So we drove a 1hr and 30 min back to the dealership. When we sat down the salesmen said that they had all the paper work ready. Then he proceed to say, you Financing with us, correct? I looked at him and said that I told you that I had my own financing this morning and that over the phone I again stated that I had my own financing and you said that wasn't a problem. He said, oh well the price I stated was for if you are financing through us. I WAS SO MAD! We just drove a 1hr and a half for you to lie to my face and say what you knew wasn't true. He then assured me that he could run my credit and get me a good rate and a discount on the car. I let them run my credit (WHICH I SHOULDN'T HAVE HAD TO) and they offered me a $500 discount On car for a 8.5% rate. When I had a 2.5% rate with my credit union. WHY IN THE WORLD WOULD I SAVE $500 TO PAY ALMOST 3 TIMES THE APR OVER THE LIFE OF MY LOAN. I explained that to the Finance manager and he tried to convince me that his deal was a better deal. Obviously, we walked out and thank god we did! We went to Nissan City in Portchester, NY and got a better car and a better deal with no fees except a $75 doc fee. Do not go here, (Buyer beware!!!) they are deceiving in their dealings. I would never recommend them and If I could rate them 0 stars here I would have! They even called the next day to see if I was going to leave a bad review! And I told them I would! Not even to apologize, or even offer to reimburse me for my time or gas. SMH!!

I purchase a used car 3 months ago and within a week I had to go back to get the breaks and rotor change! Remind you they change me $1250 service charge... for all the work , obviously no work was done..now my battery acting up..Oh yes they promise to mail all the paper work on the car that I sign etc and I’m yet to see it..I stop by I called nth..

My first experience at Middletown Nissan with my sister was amazing! Janice R was the easiest person to talk to, very helpful and extremely consciences... of our needs. I highly recommend her to you, it was a comfortable atmosphere!

Would not reccoment this dealer at all was sold a car that was defective and now have to wait a month for them to fix it because they don’t have... the parts. Awful experience

My husband and I went in to Middletown Nissan to see a 2017 Infiniti QX70 that was on Cars.com. I was apprehensive because my car that I owned was still... fairly new and in excellent condition but have always loved the QX70 so went to see. Needless to say, we left with the car. The process was very relaxed. Our Sales Representative, Kaylen Torres was very helpful and did not push at all knowing I was struggling with the decision to trade in my car. During the buying process, we were asked what they could do for us to finalize the decision of buying the new car. Honestly, that was the first time I have experienced that at a car dealership. Thank you Kaylen and team for making our first experience at Middletown Nissan a great one! I love my car!!!

I do not recommend that you buy or even look at a car at Middletown Nissan. I considered a used car and they raised the price, later calling it the “daily... price adjustment”. They have a high $649 document fee, try to add unecessary TLP (Total Loss Protection) fee, and added a completely absurd $1,295 vehicle certification fee. Be sure to read reviews on this business - many are not good. Make your own decision, but buyer beware.

Test drove a used car on Wed, 6/27/18. Left a $500 deposit to hold & they just called to say they sold to someone else!

Awesome service, Luis Lopez helped me out, very well mannered and polite. Everything you can ask for and more in a car dealership! Highly recommend

I was promised that Middletown Nissan would register my car in the week after my purchase. After not hearing anything I called my sales person Sid, who... later followed up with me saying he had confirmed that my car was registered in Mass. 4 days later my insurance company called to tell me that my new car is not registered at all in Massachusetts as Sid assured me. My attempts to speak to people at Middletown Nissan resulted in long holds only to be sent to a voicemailbox. Once they get your money they do not care enough to follow through or even be honest. BEWARE these people.

DON'T BUY FROM MIDDLETOWN NISSAN. MORE UPDATES TO COME AS THEY TRY TO WEASEL OUT OF THIS MESS. See my detailed review of this dealer and why you... shouldn't buy from them and NEVER use their service department. I purchased a used car from Middletown Nissan and it's been a poor experience to say the least. Buying and financing were easy and actually pleasant. Everything else has been a failure. Now I know that they're just great at taking your money. My car is used so I don't expect it to be perfect. The price was fair and I knew what I wanted. The car had a couple of minor issues I wanted addressed and they were documented so they could be fixed as part of the sale. Issues: 1) The taillights lights had a lot of moisture in them. They promised to fix it. 2) When I got home I discovered the second key was a blank and the remote was not programmed. They promised to fix it. 3) The car needed an alignment which I didn't notice until I drove it in the highway long enough. The steering wheel was also not centered which should be fixed with a proper alignment. This should have been taken care of as part of the 80 point inspection they are required to complete but clearly didn't do. They promised to fix it. Resolution Attempts: I brought the car in to get the taillights, key, and alignment taken care of about a week after I purchased the car. Middletown Nissan's answer to these issues. 1) The service department claimed they knew nothing of the taillights issue but took my car in anyway. Their solution was to put my car out in the sun to dry the taillights. I ended up having to rent a car to pickup my kids from school and they did nothing to fix my car from 8:30am to 4:30pm. When I picked up my car after they kept it all day, they told me that they would not replace the lights as it was too expensive. I called my salesman and he got them to agree to replace the lights. The problem with that is that weeks went by and they never called. I called my salesman 6 times and he was never available to speak or would return my calls when I left messages with the receptionists. I finally told the receptionist to tell him I was tired of leaving messages and he called me back saying he never got any messages. To his credit, he started keeping me updated. First he told me the lights were ordered from eBay but one arrived cracked so they had to be ordered again. Shame in me, that was a red flag. Then they came in and I got an appointment for today. All this took 52 days. When I picked up my car, they had installed aftermarket lights that are nothing like the stock lights. They are black instead of silver and clearly not OEM. Tired of dealing with this place, I just sucked it up and left. Shame on me for not letting them know how wrong that was. I was just pulled over for driving without taillights because they never tested them. Luckily I didn't get a ticket but they put my life at risk driving in the dark. 2) On the first service appointment, they said that they can't do anything because this is a used car that's not a Nissan. They said I could take it to another dealer and they would reimburse me but it's not a cheap service and I'm certain they won't reimburse since they refuse to give this to me in writing. 3) They supposedly completed the alignment on the first service but the crooked steering wheel I clearly reported is still crooked and the car still pulls left at highway speeds. Even a mechanic student can do an alignment properly but somehow Middletown Nissan can't. Or better yet, they said they did but never tried. RECAP They tried to get out of replacing my lights, replaced them with cheap aftermarket lights, didn't test them, put me at risk in night driving, almost got me a ticket, sold a car without aligning it, and gave me a blank spare key. DON'T BUY FROM MIDDLETOWN NISSAN. MORE UPDATES TO COME AS THEY TRY TO WEASEL OUR OF THIS MESS.