Acura By Executive

Reviews

4.5 out of 5 4.5
210 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    May 23, 2018

    Bought my third acura from the same salesperson I bought the first one from..Joanne Gadzik...can't say enough positive things about the process, service... and fantastic staff that service this dealership.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the wonderful review! We're happy to have your business!

  • 1.0 out of 5
    May 10, 2018

    Worst experience ever! They lack communication and are super unprofessional, never again will I ever waste my time at that xxxxty place. I regret this... purchase

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your review. I apologize that you were not pleased with your experience. However, we were not able to get out-of-state registration comp...leted in the same day as we did not have all of the necessary paperwork. Registrations can take a few days and I am sorry it did not happen as anticipated. Please contact me at 203-672-7510 or email me at lavaccak@executiveag.com at your earliest convenience, so we work towards a resolution. I hope to hear from you soon. Sincerely, Kristi LaVacca, General Sales Manager

  • June 13, 2015

    If you love Acuras as much as I do, Acura by Executive in North Haven is the place to go. This dealership is friendly, professional and knowledgable especially... a very sweet saleswoman Bana. The customer service goes above and beyond to keep customers happy. I would recommend Bana to everyone. The day I picked up my TLX it had rained earlier. Even though it was perfectly clean everyone knows what dried raindrops look like on a black car. Bana sent it back to have it rewashed, while Danielle gave me a manicure to fill the time. I drove off the lot with it looking perfect!! Thanks Bana for all your help!!!! Also special thank you to John and Joanne xoxo

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you Lori for sharing your experience! We hope you are enjoying your TLX, and hope to see you for any service needs you may have. Follow us on F...acebook and Twitter for updates and events!

  • 5.0 out of 5
    April 23, 2018

    Always excellent service and customer service. They are courteous, professional and thorough. I never question their recommendations for necessary repairs... because I trust their judgment.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Joe, thank you so much for the awesome review!

  • 5.0 out of 5
    November 29, 2017

    I purchased a used 2006 Subaru Outback from Acura By Executive and received the exact same level of curtesy and respect as if I was purchasing a brand... new Acura. Despite the vehicle's age (and with favorable low mileage) they cleaned and prepared it to showroom quality. During the purchasing process they handled all of the finance paperwork and included Gap insurance and a three year warranty with free roadside assistance! They walked me through all of the paperwork to sign and explained each document thoroughly along the way even after the dealership had closed for the night. State vehicle registration was handled on site even with my transfer tags. They made sure I walked out with keys in hand and no temp tags! I highly recommend Acura By Executive for both new and used vehicles!

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for this great review, Trent! We greatly appreciate the recommendation, and we are glad to hear the sales staff was able to make the experie...nce easy and hassle-free. Please come back and see us anytime!

  • 5.0 out of 5
    November 9, 2017

    You do not have to have a new car with this dealership to get top quality service not only for your car but for you also! I have been a customer since... 1994, my first car was an Integra, and in 1999 I became a proud owner of my TL. Yes! 1999....I have a little old lady and she is going strong! Because of the service departments (both in front and in the back) attention to detail and quality work, I will probably be driving my little old lady for years to come. They are a pleasure to deal with!

    1.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    August 13, 2017

    We have found the best dealership and couldn't be happier after dealing with Joann from Acura. She is pleasant, knowedgable and cares that the customer... is happy. She was able to get us into the right used veichele at a great price with low financing. She makes herself available for questions and concerns. We were referred by a friend and we definitely will recommend her to family and friends!

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the great review, Kathy!

  • 5.0 out of 5
    July 20, 2017

    The staff at North Haven Acura are kind & knowledgeable. William is a terrific salesman & will help you make the correct decision to best suite your needs... & budget.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    4.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?
    Dealer Response

    Clorinda, Thank you for the great review! William is a key member of our team and it is wonderful to hear that he exceeded your expectations. We hope ...to see you again in the future! Best, John Apuzzo, GM

  • 5.0 out of 5
    July 2, 2017

    After my wife's beloved 2013 Volt was totalled by a mail truck, were searched for an exact replacement. Obviously Volts aren't common and certainly not... standard for Acura by Executive but they had one. We found them using Cars.com and it was two years newer with less than a third of the mileage of it's predecessor. At first they were dubious we we called saying we wanted to fly in to pick it up and drive it back to the DC area but they quickly realized we were serious. They sent a driver the 40 miles to the airport to meet our flight and sent us home with a great car at a bargain price and with a full tank of gas! Great people to work with!

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    4.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the great review! We appreciate that fact that you traveled such a long way to do business with us. We look forward to assisting you wit...h any future sales needs. Best, John Apuzzo, GM

  • 4.0 out of 5
    September 1, 2016

    I did not buy from Executive only because they do not have the vehicle I was looking for. They keep in touch every so often to make sure there's anything... they can help me with regardless of the fact. They sound friendly over the phone. Speaking of the phone, they responded to an inquiry swiftly.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to leave us a review. We hope to be of assistance to you in the near future. Please feel free to reach out to us with an...y additional questions. Best, John Apuzzo, GM

View More Reviews