Reviews
not only was my car taklen care of, and my head lighst
not only was my car taklen care of, and my head lighst were replaced for my safety \I was taklen cqre of by staff durng a rain/wind storm
not only was my car taklen care of, and my head lighst
not only was my car taklen care of, and my head lighst were replaced for my safety \I was taklen cqre of by staff durng a rain/wind storm
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your positive review, Mary! We're thrilled to hear that your vehicle was well taken care of and that our staff ensured your safety by replacing your headlights. It’s our priority to keep our customers comfortable and safe, even during a storm. We appreciate your kind words and look forward to serving you again at Westbrook Toyota! Sincerely, Jean Hall Service Manager jhall@westbrooktoyota.com
Great experience buying my Highlander.
Great experience buying my Highlander. Loved the staff. However, getting your free oil change is a nightmare. Every time I brought my car in they told me it’s only due for tire rotation. Meanwhile my Toyota app, car maintenance light and the sticker all say oil change. I drive 45 min each way. Such a waste. Not to mention it’s an hr wait for tire rotation
Great experience buying my Highlander.
Great experience buying my Highlander. Loved the staff. However, getting your free oil change is a nightmare. Every time I brought my car in they told me it’s only due for tire rotation. Meanwhile my Toyota app, car maintenance light and the sticker all say oil change. I drive 45 min each way. Such a waste. Not to mention it’s an hr wait for tire rotation
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for sharing your experience with us, Anissa. I'm glad to hear you enjoyed the process of buying your Highlander and appreciated our staff. However, I understand your frustration regarding the oil change and tire rotation. It’s important that we meet your expectations with our services. Please feel free to contact me directly at Westbrook Toyota so we can address your concerns and assist you better moving forward. Your feedback is invaluable to us. Sincerely, Jean Hall Service Manager jhall@westbrooktoyota.com
The Service dept.
The Service dept. keeps you informed of how your repairs are going and what options you have.
The Service dept.
The Service dept. keeps you informed of how your repairs are going and what options you have.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your feedback, Thomas! We're glad to hear that our Service department at Westbrook Toyota kept you informed about your repairs and options. We strive to provide excellent communication and service. If you have any further questions or need assistance, feel free to reach out. We look forward to serving you again! Sincerely, Jean Hall Service Manager jhall@westbrooktoyota.com
Very friendly the staff was super helpful on making sure
Very friendly the staff was super helpful on making sure I left with a vehicle
Very friendly the staff was super helpful on making sure
Very friendly the staff was super helpful on making sure I left with a vehicle
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your kind words! We're thrilled to hear that our team at Westbrook Toyota was friendly and helpful in getting you into a vehicle. Your satisfaction is our priority, and we appreciate your feedback. We look forward to seeing you again!
James Bell has been more than helpful!
James Bell has been more than helpful!!! He is patient and understanding with my technical difficulties! He answers any questions, in person or by phone. He gets top rating from us! Naj is also very knowledgeable and helpful with the financial piece of car buying! Rest of staff we met were all friendly and professional!! Nice experience
James Bell has been more than helpful!
James Bell has been more than helpful!!! He is patient and understanding with my technical difficulties! He answers any questions, in person or by phone. He gets top rating from us! Naj is also very knowledgeable and helpful with the financial piece of car buying! Rest of staff we met were all friendly and professional!! Nice experience
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you, Cynthia, for your wonderful review! We're delighted to hear about your positive experience with James and Naj at Westbrook Toyota. It's great to know that our team's patience and knowledge made the car-buying process enjoyable for you. We truly appreciate your kind words and hope to see you again soon! Sincerely, Douglas Anderson General Manager (860) 385-8554
Overall pleased with the work but i don't believe its
Overall pleased with the work but i don't believe its cost effective to have everything done at a dealership. I had the pcv valve replaced, a less than $20 part that cost approx $340 is a bit excessive.
Overall pleased with the work but i don't believe its
Overall pleased with the work but i don't believe its cost effective to have everything done at a dealership. I had the pcv valve replaced, a less than $20 part that cost approx $340 is a bit excessive.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your feedback. I appreciate your comments about the services you received at Westbrook Toyota. I understand your concerns regarding pricing and strive to provide quality service along with the peace of mind that comes with using genuine parts and skilled technicians. If you'd like to discuss this further, please feel free to reach out. We hope to see you again soon! Sincerely, Jean Hall Service Manager jhall@westbrooktoyota.com
Your business is extremely knowledgeable and courteous.
Your business is extremely knowledgeable and courteous. You let me know all the things that need to be done in the future. Your waiting area is comfortable, and your technicians do not do anything that would be a surprise cost to me.
Your business is extremely knowledgeable and courteous.
Your business is extremely knowledgeable and courteous. You let me know all the things that need to be done in the future. Your waiting area is comfortable, and your technicians do not do anything that would be a surprise cost to me.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for your kind words! We truly appreciate your feedback about the knowledgeable and courteous service you received at Westbrook Toyota. It's great to hear that you found our waiting area comfortable and that our technicians were transparent about any future needs. We look forward to serving you again and hope you share your experience with others! Sincerely, Jean Hall Service Manager jhall@westbrooktoyota.com
Folks were very nice and the service was performed
Folks were very nice and the service was performed quickly. I was kept informed during the process.
Folks were very nice and the service was performed
Folks were very nice and the service was performed quickly. I was kept informed during the process.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your wonderful review! I'm thrilled to hear that you had a positive experience with our team at Westbrook Toyota. I strive to provide excellent service and keep our customers informed throughout the process. I hope to see you again soon! Sincerely, Jean Hall Service Manager jhall@westbrooktoyota.com
Just finished buying my fourth Toyota!
Just finished buying my fourth Toyota! I can always count on Ross for his patience and finding me the right vehicle!
Just finished buying my fourth Toyota!
Just finished buying my fourth Toyota! I can always count on Ross for his patience and finding me the right vehicle!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your wonderful review! I'm thrilled to hear that you’ve purchased your fourth Toyota with us and that Ross has provided you with the patience and support you need in finding the right vehicle. I truly appreciate your loyalty to Westbrook Toyota and look forward to assisting you with your next purchase! Sincerely, Douglas Anderson General Manager (860) 385-8554
Our sales representative, Isabella, was outstanding.
Our sales representative, Isabella, was outstanding. She was very knowledgeable, informative and made us very comfortable. We felt the same with our finance representative too.
Our sales representative, Isabella, was outstanding.
Our sales representative, Isabella, was outstanding. She was very knowledgeable, informative and made us very comfortable. We felt the same with our finance representative too.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your kind words! I'm thrilled to hear that Isabella provided you with outstanding service. At Westbrook Toyota, I strive to create a comfortable and informative experience for all our customers. I appreciate your feedback and look forward to assisting you again in the future! Sincerely, Douglas Anderson General Manager (860) 385-8554