Reviews
Write a reviewQuick service, pleasant waiting area
Car service was completed in a reasonable amount of time. The waiting room was comfortable, airy making the wait very pleasant.
Great Service Experiences
Jean Hall and her Service Reps provide superior customer service. AJ provides superb mechanical adjustments and repairs. Its always a pleasurable experience.
Purchase Used Truck
Professional caring staff. Straight forward negotiation. Great location. Highly recommend by a friend. Love the Toyota products. Thank you. Thank you. Thank you.
Thank you for writing this amazing review for our team! We always appreciate customer feedback, and we are pleased to hear that our team provided a comfortable and welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions. Sincerely, Douglas Anderson General Manager (860) 385-8554
Honest, no haggling
Simple, no haggling, Dennis was helpful and no BS- just explained what they could do to get me the car I wanted and did it
Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience while finding the car they want. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Douglas Anderson General Manager (860) 385-8554
Good service
I have used the service for the last two years for my 2021 Venza. I found that the quality of service is good and they explained what have been done. They were honest in assessing service needs and once recommended waiting instead of immediately doing a service. I trust them.
We truly appreciate you taking the time to write about your experience at our service department, Raymond. We want to provide all of our customers with quick and efficient vehicle maintenance, and we’re thrilled to hear that you feel you had such a wonderful experience with our entire team. We’re happy to hear that you can trust us with your vehicle, and we hope you continue to choose us whenever you need your car serviced. We can’t wait to see you again soon! Sincerely, Jean Hall Service Manager jhall@westbrooktoyota.com
Great fast service.
Tony and Ron were wonderful to work the paperwork at 4:15 on a Saturday. Fastest car purchase. Love my car!!
Thank you for reaching out, Hilary! Reviews like these mean the world to us here at our dealership and I will be sure to relay yours to the team. Take care and have a great day. Sincerely, Douglas Anderson General Manager (860) 385-8554
Robert M.
salesman very understanding. And i felt like he wanted to sell me a car that was the right fit. also the finance dept. mgr. worked very hard to get the loan i needed. the used car i purchased, luckily for me, was made available on the previous day, and i bought that one instead of the one i came in for.
Robert, thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. I will share your comments with our team and we look forward to working with you again down the road. Sincerely, Douglas Anderson General Manager (860) 385-8554
Great service
Service was prompt, service staff person very helpful, informed, affable. Explanations clearly provided for recommended next service needs. Hassle free-scheduled service appointments always on time.
Your great feedback truly made our day, Anthony! I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Jean Hall Service Manager jhall@westbrooktoyota.com
New vehicle
Ross stayed in contact with me from the time I put the down payment down to the time of delivery. He took the time to go through the car in delivery day.
Kristin, I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Douglas Anderson General Manager (860) 385-8554
Our preferred Toyota mechanics
Very prompt and dependable service. I appreciate the coupons on larger bills. It makes a huge difference for working parents with children to be able to borrow a car while one of ours is with you.
John, thank you so much for your excellent input! I'm proud of our service technicians and hope to pass along your great experience to all of our customers. Sincerely, Jean Hall Service Manager jhall@westbrooktoyota.com