Westbrook Toyota

4.9 out of 5 4.9
Rectangle 48
Sales 9:00 AM - 5:00 PM
Service 7:30 AM - 5:00 PM

Westbrook Toyota Hours

Sales

Monday

9:00 AM - 8:00 PM

Tuesday

9:00 AM - 8:00 PM

Wednesday

9:00 AM - 8:00 PM

Thursday

9:00 AM - 8:00 PM

Friday

9:00 AM - 6:00 PM

Saturday

9:00 AM - 5:00 PM

Sunday

Closed

Service

Monday

7:30 AM - 7:00 PM

Tuesday

7:30 AM - 7:00 PM

Wednesday

7:30 AM - 7:00 PM

Thursday

7:30 AM - 7:00 PM

Friday

7:30 AM - 6:00 PM

Saturday

7:30 AM - 5:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since September 2004

Westbrook Toyota - a 3-time Toyota Presidents Award Winner - is a state-of-the-art, LEED Certified facility and is conve

...

niently located on Connecticut's shoreline minutes from Middletown, New London and New Haven. Along with our full complement of new Toyota cars, trucks and SUVs, we have a large selection of Certified Toyotas and Pre-Owned vehicles to choose from - CT's LARGEST! PLUS, every new and pre-owned vehicle we sell comes backed by the Jon Lorensen Advantage that saves you over $1500 with 8 exclusive value guarantees including a warranty extension, your first oil change at no charge, a 10-day exchange policy and more!

"Buy a Car. Get a Trip. Simple."

Service

Oil, Filter Change

$19.95 and up*

Oil, Filter Change (Premium)

$34.95 and up*

Multi-Point Inspection

Complimentary

Transmission Service

$299.99

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.9 out of 5 4.9
833 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    December 12, 2019

    The guys/ladies that check you in for service are so kind, professional and excellent at explaining what needs to be done.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service an...d we're glad that our team made such a great impression on you. Best, Dave Gundersen 860-388-6991

  • 4.0 out of 5
    December 5, 2019

    Scheduling on-line was no problem. My service only consisted of a 5000 mile tire rotation and the check of fluids. The car only has approximately 4700... miles on it but I followed through with the recommended tire rotation. No repairs or other services required at the time of this service so nothing more to say.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If... there are any other automotive needs we can assist you with, please don't hesitate to let us know.

  • December 4, 2019

    Work was done while I was given a loaner car to finish my errands. In a few hours they were done and I was on my way home. Very convenient.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Barbara, thank you for leaving us your positive review. We are pleased to hear that you were satisfied with the loaner car we provided and the thoroug...h service you received from us. If there is anything more that we can do please come back and see us again. Take care! Dave Gundersen 860-388-6991

  • 5.0 out of 5
    December 5, 2019

    convenient and personable service; ready to explain and clarify recommended services as described by technicians; will further have technicians explain... further as needed

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Bernadette, thanks for this great review! We can't tell you enough how much we appreciate our service team. They do a fantastic job and we are very ha...ppy that they were there to take care of you! Thank you again and we look forward to working with you in the future! Dave Gundersen 860-388-6991

  • 5.0 out of 5
    November 30, 2019

    Prompt treatment. Told me what car needed and what was recommended, did not try to sell things not needed on not wanted.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    I wanted to take a moment to let you know that we appreciate your business and your kind words on behalf of our team. It’s important that when our cus...tomers drop their vehicle off with us, they’re given the transparent and trustworthy service we know they deserve. I hope that if there’s anything else you need, you won’t hesitate to let us know. Dave Gundersen 860-388-6991

  • 5.0 out of 5
    November 30, 2019

    Timely, friendly staff, comfortable waiting area, let me know results of inspection, no pressure to purchase anything, complimentary refreshments available.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    We appreciate your marvelous feedback, Diane. It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as ...well as friendly and professional service to our guests. Please come see us for any future needs. Thanks again! Dave Gundersen 860-388-6991

  • 5.0 out of 5
    November 29, 2019

    The facility was nice and the staff was friendly and informative. The special they had at the time was also a great deal.

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    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    We appreciate the kind words, Kyle. We look forward to seeing you again in the future! Dave Gundersen 860-388-6991

  • 5.0 out of 5
    November 29, 2019

    Very thorough, no surprises. Everything was explained quite well. I had a new young man that I'd not worked with before who was very polite, friendly... and pleasant.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    We're pleased to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Dave Gundersen 8...60-388-6991

  • 4.0 out of 5
    November 29, 2019

    Jamie was easy to work with, he knew the vehicle details, and he never pushed us; he treated us with respect.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for the excellent review! It is great to know that Jamie was able to provide you with a pressure-free and knowledgeable service. Please feel... free to call or stop by if there is anything else we can do to help you. Dave Gundersen 860-388-6991

  • 5.0 out of 5
    November 29, 2019

    Everyone sets the proper expectations, follows through with those expectations, and does it with professionalism. This type of experience is exactly what... all dealerships should strive to achieve. Simple idea, but often overlooked in the industry. Keep it up!

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    Does recommend this dealer
    Came in for service or repair
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    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for taking the time out of your day to share your experience with everyone. We believe in attentive and professional customer servic...e and we're glad that our team made such a great impression on you. Dave Gundersen 860-388-6991

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