Westbrook Toyota

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4.8
(1,510 reviews)
Visit Westbrook Toyota
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 5:00pm
View all hours
Service Sales
Monday 7:30am–5:00pm 9:00am–8:00pm
Tuesday 7:30am–5:00pm 9:00am–8:00pm
Wednesday 7:30am–5:00pm 9:00am–8:00pm
Thursday 7:30am–5:00pm 9:00am–8:00pm
Friday 7:30am–5:00pm 9:00am–5:00pm
Saturday 7:30am–5:00pm 9:00am–5:00pm
Sunday Closed Closed
New (860) 661-4669 (860) 661-4669
Used (860) 598-4190 (860) 598-4190
Service (860) 661-4769 (860) 661-4769

Inventory

See all 52 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since September 2004.
Why Buy From Westbrook Toyota?
- We Extend Your Warranty
- 10-Day Exchange Policy
- Your First Ding Repaired
- Pre-Owned Vehicle Warranty
- Complimentary Loaner Vehicle
- Referral Bonus
- Repeat Buyer Allowance
Plus It's our stated policy to treat every visitor to our store as an honored guest in our home; every day every time without fail NO EXCEPTIONS! Visit us at 80 Flat Rock Place Exit 65 Off I-95 or online at westbrooktoyota.com.
Million Dollar Sales Event!

Service center

Phone number (860) 661-4769

Service hours

Monday
7:30am–5:00pm
Tuesday
7:30am–5:00pm
Wednesday
7:30am–5:00pm
Thursday
7:30am–5:00pm
Friday
7:30am–5:00pm
Saturday
7:30am–5:00pm
Sunday
Closed

Reviews

4.8
(1,510 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews.

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5.0

Best Service Advisor

Michael Berkery, your service advisor was exemplary. He was most efficient and rendered service above and beyond what was expected. He delivered on every detail from the initial diagnosis/repair cost to final delivery on the day promised.

5.0

Streamlined and easy

Accommodated my needs to leave my car for service with a loaner for the day. Will return for my future maintenance needs.

5.0

Great attention

Greta propale very nice. The y have a lot of patience; they always give you a good advice. Other thing I like they work together you have to waste too much time.

5.0

Factory recall service

Service is always very good and the staff attentive. Vehicle was throughly cleaned inside and ready for pickup immediately after notified!

5.0

Good choice for buyers from out of the area

Awesome building: striking, spotless, and functional. Car ride from nearby(perhaps very walkable) train station, fast process, low pressure to buy add-ons, personable

Dealer response

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Dave Gundersen Service Manager (860) 385-8554 dgundersen@westbrooktoyota.com

1.0

This dealership is incompetent.

This dealership is incompetent. I made an appointment to see a used car yesterday and drove 50 miles to the business only to hear the car was sold even before I made my appointment. That is bad enough but what is worse is they followed up this afternoon to make sure I was coming. When I arrived the manager(Edgar) whom I was speaking to had the nerve to take a phone call in the middle of our discussion. They were totally unapologetic and blamed their customer service. Don’t even think of going to this business if your time is as valuable and limited as mine. Edgar was extremely rude from the beginning. I reported this issue to doug..no returned calls or emails. This place is AWFUL.

Dealer response

Thank you for sharing your experience with us. We strive to ensure an excellent experience and we want to learn more about what took place. Please contact us at your convenience. Sincerely, Douglas Anderson General Manager (860) 385-8554

Consumer response

I tried reaching out on numerous occasions to you folks before putting this review up. Now that ive done so, you want to comment. It really shows what kind of people you are. I hope no one else has to experience what i went through with you guys. I ended up purchasing through charles toyota who treated me with nothing but the upmost respect. It’s unfortunate that your company has people like you and edgar working for them.

5.0

Purchase

The staff - all are tremendous - sales, business, service and general manager. Waiting to hear on body shop appointment.

Dealer response

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, Dave Gundersen Service Manager (860) 385-8554 dgundersen@westbrooktoyota.com

5.0

Great help!!!

Personable and not “pushy”. The buying process can be overwhelming and everyone did well to help make it feel much less overwhelming.

Dealer response

Thank you for this amazing review! We really appreciate your business. Sincerely, Douglas Anderson General Manager (860) 385-8554

5.0

Great service, love this dealership!

Katherine and Erin can always be counted on! Professional, helpful and really go the extra mile! The dealership has been an absolute pleasure to work with for the past 10 years! It is influencing my next car buying decision as I want to continue service here! Thank you for all you do especially when stressful situations arise.

Dealer response

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Dave Gundersen Service Manager (860) 385-8554 dgundersen@westbrooktoyota.com

5.0

Great service

The service staff is great, very efficient and friendly. Service was completed in a timely manner. The location has a clean, pleasant waiting area for customers.

Dealer response

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Dave Gundersen Service Manager (860) 385-8554 dgundersen@westbrooktoyota.com

Read all 1,510 reviews