Westbrook Toyota

4.8
(1,852 reviews)
Visit Westbrook Toyota
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 5:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–5:00pm
Tuesday 9:00am–8:00pm 7:30am–5:00pm
Wednesday 9:00am–8:00pm 7:30am–5:00pm
Thursday 9:00am–8:00pm 7:30am–5:00pm
Friday 9:00am–5:00pm 7:30am–5:00pm
Saturday 9:00am–5:00pm 7:30am–5:00pm
Sunday Closed Closed

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New (860) 661-4669 (860) 661-4669
Used (860) 598-4190 (860) 598-4190
Service (860) 661-4769 (860) 661-4769

Inventory

See all 90 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since September 2004.
Why Buy From Westbrook Toyota?
- We Extend Your Warranty
- 10-Day Exchange Policy
- Your First Ding Repaired
- Pre-Owned Vehicle Warranty
- Complimentary Loaner Vehicle
- Referral Bonus
- Repeat Buyer Allowance
Plus It's our stated policy to treat every visitor to our store as an honored guest in our home; every day every time without fail NO EXCEPTIONS! Visit us at 80 Flat Rock Place Exit 65 Off I-95 or online at westbrooktoyota.com.
Million Dollar Sales Event!

Service center

Phone number (860) 661-4769

Service hours

Monday
7:30am–5:00pm
Tuesday
7:30am–5:00pm
Wednesday
7:30am–5:00pm
Thursday
7:30am–5:00pm
Friday
7:30am–5:00pm
Saturday
7:30am–5:00pm
Sunday
Closed

Reviews

4.8
(1,852 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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5.0

Plesant experience, beautiful facility

I was pleasantly surprised with the service I received, sales person was very helpful, but not pushy.I could test drive the car in the town and highway. Facility was clean, with comfort of seating with TV, coffee, water etc.

5.0

Plesant experience, beautiful facility

I was pleasantly surprised with the service I received, sales person was very helpful, but not pushy.I could test drive the car in the town and highway. Facility was clean, with comfort of seating with TV, coffee, water etc.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

To say thank you is not enough, Daniela! We are thrilled to read your kind words about our employees, facility, and overall experience with us. Please stop by Westbrook Toyota again! Sincerely, Douglas Anderson General Manager (860) 385-8554

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5.0

Unnecessary repairs reccomended

They recommended changing transmission fluid, which they just did ten months ago but didn’t tell me until I looked up my records myself. This after I specifically asked them to check my records. Makes me wonder how else they pad the bills.

5.0

Unnecessary repairs reccomended

They recommended changing transmission fluid, which they just did ten months ago but didn’t tell me until I looked up my records myself. This after I specifically asked them to check my records. Makes me wonder how else they pad the bills.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for the feedback, Robert. We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again. Sincerely, Jean Hall Service Manager jhall@westbrooktoyota.com

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5.0

New sienna

The experience with staff.All the process was easy the explanation for different things for the van etc. The price for the van ohhh also they got my van in less than 1 month.

5.0

New sienna

The experience with staff.All the process was easy the explanation for different things for the van etc. The price for the van ohhh also they got my van in less than 1 month.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Alvin, thank you for taking the time to share your feedback regarding your experience at Westbrook Toyota, and congratulations on your new vehicle! Buying a new van is a huge step and I am honored that we got to be a part of it. Please feel free to reach out if you need anything! Sincerely, Douglas Anderson General Manager (860) 385-8554

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5.0

Wonderful service

My salesman Dennis M. was always available, personable, knowledgeable, and answered all my questions. I also appreciated his patience explaining all the new technology in the car.

5.0

Wonderful service

My salesman Dennis M. was always available, personable, knowledgeable, and answered all my questions. I also appreciated his patience explaining all the new technology in the car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Kathleen, thank you for taking the time to write this review. Dennis’s sales excellence is always consistent, and I’m glad your experience with him supports that. I hope you are enjoying your new ride! Sincerely, Douglas Anderson General Manager (860) 385-8554

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5.0

Great service

I'm very satisfied because there was an issue with my engine and because I had just gotten it fixed there recently there was no charge to fix the issue. I was able to pick it up the same day even.

5.0

Great service

I'm very satisfied because there was an issue with my engine and because I had just gotten it fixed there recently there was no charge to fix the issue. I was able to pick it up the same day even.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for leaving us this great review, Susana! I am glad we could get your car all fixed up and back on the road in no time. If there is anything else we can do for you please feel free to pay us another visit. Take care! Sincerely, Jean Hall Service Manager jhall@westbrooktoyota.com

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5.0

Honest and reliable

I trust Westbrook toyota. Easy to schedule, good communication, friendly, staff, and fair prices. I travel from westhartford to go to here.

5.0

Honest and reliable

I trust Westbrook toyota. Easy to schedule, good communication, friendly, staff, and fair prices. I travel from westhartford to go to here.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Kathleen, thank you for the wonderful review and for traveling to Westbrook Toyota from quite a distance, we appreciate your business. Thank you again for your kind words and please feel free to reach out if you have any questions. Sincerely, Jean Hall Service Manager jhall@westbrooktoyota.com

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5.0

Quick service

Whoever I spoke to was very pleasant and the service was quick. The facility was very clean and comfortable. Thank you.

5.0

Quick service

Whoever I spoke to was very pleasant and the service was quick. The facility was very clean and comfortable. Thank you.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

We appreciate your marvelous feedback, Alan. It's our commitment to ensure quality customer care by providing comfortable and clean facilities as well as quick and very pleasant service to our guests. Please come see us for any future needs. Thanks again! Sincerely, Jean Hall Service Manager jhall@westbrooktoyota.com

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5.0

Great service!

They have a great staff, very easy to work with. They are always quick to help and they make the service process very convenient!

5.0

Great service!

They have a great staff, very easy to work with. They are always quick to help and they make the service process very convenient!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Mary, thank you for taking the time to share your feedback. Each employee is a valued member of the Westbrook Toyota team and we all strive to provide excellent service! I look forward to seeing you again in the future. Thanks again! Sincerely, Jean Hall Service Manager jhall@westbrooktoyota.com

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5.0

Highlander Brake Replacement Service

Clear quote and quick service. Pleasant environment when waiting for your car to be serviced. Service staff is very helpful and courteous.

5.0

Highlander Brake Replacement Service

Clear quote and quick service. Pleasant environment when waiting for your car to be serviced. Service staff is very helpful and courteous.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for leaving us this great review, Wade! I am very happy to hear that we could be so helpful during your recent visit with us. I look forward to seeing you back again in the future. Take care! Sincerely, Jean Hall Service Manager jhall@westbrooktoyota.com

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5.0

Great service

Service was very good, let me know what Needed to be done and it was up to me what I wanted to have done on that day or bring it back another day

5.0

Great service

Service was very good, let me know what Needed to be done and it was up to me what I wanted to have done on that day or bring it back another day

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for sharing your experience with us, Gary! Our staff works hard to make sure our clients have all the information they need to feel comfortable and at ease. I am happy to hear that your experience reflects that dedication. Please do not hesitate to reach out to me if you have any questions or need anything in the future. Sincerely, Jean Hall Service Manager jhall@westbrooktoyota.com

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