George Harte INFINITI

Reviews

3.6 out of 5 3.6
42 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    December 7, 2018

    My experience buying a car from George Harte Infiniti in Wallingford was nothing short of exceptional. Hiram Garcia was an absolute pleasure to work with.... When I first called to inquire about a vehicle, he gave me his personal cell phone number and always responded to any questions I had, even on weekends and after hours. I would highly recommend speaking with Hiram if you're interested in purchasing an Infiniti. My overall experience, from working with Hiram to the Business Manger, was a pleasure

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    December 3, 2018

    I spoke with Hiram Enrique Garcia JR. at Harte Infiniti in Wallingford who was great to work with and very knowledgeable! I tried Hartford but didn't... get very useful info. Hiram in the Wallingford dealership was excellent! Thank you.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 2.0 out of 5
    October 5, 2018

    Made offer on car, never heard anything, Manager was supposed to call. 3 days no call I'm on to the next Infiniti dealer. Guess they have too much... business.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • 2.0 out of 5
    September 7, 2018

    Last summer I brought my car into the North Haven shop to have an extra key made for my "G" series. On way home I got a check engine light. Turns... out they also downloaded old software into the ECM (engine control module) throwing the check engine light for both MAF sensors. Known issue however of incorrect software by Infiniti but apparently North Haven dealership replaced my current updated software with the old software, was nothing short of sabotage as far as I'm concerned. I do not recommend the North Haven Dealership EVER!!!! Had a different dealer fix my car and re-flash the ECM.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Hello J Scott, We apologize if you were unsatisfied with your visit, but we would like to assure you that old software wasn't downloaded to your ...car. This is actually a physical impossibility as once an update is available, it replaces the old and if there is no update available, the download request button is inaccessible. If you have any questions about this, please feel free to give us a call at our service department at your convenience. Thank you for being a customer of ours, and take good care.

  • 2.0 out of 5
    May 21, 2018

    I'm not happy with the service department, but I appreciate that Victor was patient and accommodating. I have brought my car in twice for a problem... that started after a routine maintenance appointment. Apparently, diagnosing a problem costs $180.00, but I refused to pay it. Victor waived the fee and took the brunt of my displeasure, but remained pleasant and professional. I still think the maintenance caused a problem with my car and I will bring it elsewhere the next time the problem occurs, but that is not for lack of customer service.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 5.0 out of 5
    April 5, 2018

    Stephen made my 3rd Infiniti lease easier than the others. Stephen was extremely easy to talk to over the phone I felt comfortable right away. I knew then... that's who I'd be buying my next car from. Thank you Stephen and the Harte team. I look forward to doing business with them in the future.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    March 20, 2018

    They get you into a car, they stick to their word. Excellent customer service. They make you feel comfortable and they make buying a car a smooth process.... They go above and beyond!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    February 20, 2018

    Everything is taken care of efficiently and the waiting room is clean and welcoming. The staff is attentive and helpful throughout the process. I would... recommend them to anyone thinking of an Infiniti.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 5.0 out of 5
    December 29, 2017

    This is the 5th car I’ve leased from George harte Infiniti. Every time has been a very pleasurable experience. John and Igor are great managers. The salesmen... are very knowledgeable and courteous. The service manager, George, is Fantastic. I’ve never had any problems with any of my cars. Any questions about my vehicle were answered immediately. I highly recommend this dealership and these people.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 1.0 out of 5
    November 30, 2017

    So I¿ brought my car to Infiniti of north haven because the car kept cutting off so I was dealing with there service manager George Blackwell they told... me I¿ had a electrical problem with the car. So long story short I did the repair with ame Blackwell he claimed that was the issue with the car. So he calls me telling the car is ready I go pick up my car the car won’t start there is now a Cel. Light on the car my cylinder number one is not firing anymore and I¿ had none of these problems before being the car to Mr Blackwell . Not to mention all the did was cut my wire use the same wires and plug for my camshaft sensor and charge me almost 350.00 dollars ...

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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