Litchfield Ford

3.7 out of 5 3.7

Reviews

3.7 out of 5 3.7
117 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 1.0 out of 5
    October 15, 2019

    Worst and most expensive experience I've encountered. They started fixing my door catch took over an hour and a half and still wasnt even mounted I finished... the job myself in 15 mins including putting all the panels back on the door. I'm mechanically inclined but just dont really have time and they took full advantage of it.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 1.0 out of 5
    August 30, 2019

    Bought 2014 escape at dealership.. all maintenance done there and on time..I LOVED this car.. at 78,000 mile transmission goes.. quote 6,800 to repair..... research reveals that this has become a major problem on this years model @ 70000 miles with an avg repair cost of 4,400.. dealership not at all sympathetic to my concern and upset. Spouse unwilling to put more $$ into vehicle and I express wish to buy new model, as I love the car. Felt shamed when offered 4000 as trade-in...quote “there’s a lot wrong with this car and we’d wouldn’t even be able to sell it and will have to list on internet “ My mother, daughter, and brother all bought Escapes following my purchase in 2013. I am on my way later today to pick up my new RAV4 .. Toyota has applied $10,000 trade in, as owner explained “vin # shows car worth 14000.. 3,500-4000 to fix transmission so we think 10k is fair”.. and so do I! Goodbye Fords 4-ever!

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • November 3, 2015

    I just purchased a 2011 F350 diesel and the experience was a very pleasant one. They gave me a fair trade in price and the sale staff was very nice. Both... the Jeff's had all the paperwork ready when I showed up so it didn't take long for me to be on the road. I look forward to see what the service is like. At that time I will write another review. Thanks to all that were involved in the sale process. John D

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    John, Thanks so much for taking the time to write this review! Jeffs are great with people and focuses on what the customers needs are. They will be p...leased to hear about your positive experience. As the paperwork goes, we try our hardest to process it as thoroughly as possible, and we do appreciate your patience. Please feel free to contact us if you have any questions on your new vehicle. Respectfully, Litchfield Ford Team

  • 5.0 out of 5
    June 7, 2019

    Great service and staff time was reasonable for the wait.,will recommend this place to anyone who is looking for a great place for servicing your car

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    April 13, 2019

    They are friendly and always end up charging a bit less than what they predict at first. I recommend them highly; also comfortable waiting facilities.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    November 28, 2018

    Very friendly and helpful ladies at service desk. Even though I didn’t buy vehicle from dealer I feel like a long time customer. Very pleased

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    November 8, 2018

    Went in to buy a used car and ended up with a new car everyone was so helpful, and made the process very easy great place to buy a car

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 4.0 out of 5
    May 25, 2016

    I just bought a used 2016 Fusion hybrid from Litchfield Ford. Very pleased with the flow of sales and prompt replies. My points of disatisfaction come... from one of the tires being 12 psi underinflated off the lot, and being handed a car with a quarter tank of gas. Overall I'd recommend and would do business with again.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    May 20, 2016

    Everyone very friendly Dan Rodriques explained CPO program completely. Love our Fusion AWD full tank of gas and complimentary Sirius radio included. Thank... You also Jeff in the finance office very competitive rate.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    February 11, 2016

    You provided me plenty of information online and through email prior to me even stepping foot into the showroom making for a much easier and enjoyable... buying experience. Steve was great in matching me with a vehicle that not only met my needs but that I am extremely happy with!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
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