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Reviews

Average Ratings

4.8
240 lifetime reviews. Includes reviews of Litchfield Ford from DealerRater.com
  • Sales Staff

    I just purchased a 2011 F350 diesel and the experience was a very pleasant one. They gave me a fair trade in price and the sale staff was very nic...

    Dealer Response

    John, Thanks so much for taking the time to write this review! Jeffs are great with people and focuses on what the customers needs are. They will ...


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    I just purchased a 2011 F350 diesel and the experience was a very pleasant one. They gave me a fair trade in price and the sale staff was very nice. Both the Jeff's had all the paperwork ready when I showed up so it didn't take long for me to be on the road. I look forward to see what the service is like. At that time I will write another review. Thanks to all that were involved in the sale process. John D

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    John, Thanks so much for taking the time to write this review! Jeffs are great with people and focuses on what the customers needs are. They will be pleased to hear about your positive experience. As the paperwork goes, we try our hardest to process it as thoroughly as possible, and we do appreciate your patience. Please feel free to contact us if you have any questions on your new vehicle. Respectfully, Litchfield Ford Team


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  • Great Service Culture
    April 25, 2017

    Very pleased with the total experience from start to finish. I know my purchase is probably a lower margin transaction, but those transactions sa...


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    Very pleased with the total experience from start to finish. I know my purchase is probably a lower margin transaction, but those transactions say the most about how deep a service culture runs in an organization. The CPO car we purchased was for my daughter and we are so pleased with how things went that I will visit again when it's time for a new truck for me. Thanks!!

    Does recommend this dealer

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  • Pleasant experience
    April 20, 2017

    Very pleased with Litchfield Ford . We bought a used truck and the transaction went very smoothly Russ was most helpful and I look forward to work...


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    Very pleased with Litchfield Ford . We bought a used truck and the transaction went very smoothly Russ was most helpful and I look forward to working with him in the future.

    Does recommend this dealer

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  • Bought pre-owned 2016 Mustang convertible
    April 13, 2017

    Everyone at the dealership was as helpful as could be, including salespersons Steve Vardon and Jeff Smith. Service department is always top notch:...


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    Everyone at the dealership was as helpful as could be, including salespersons Steve Vardon and Jeff Smith. Service department is always top notch: friendly, well-informed and very competent -- we have a Ford Edge we've had serviced at Litchfield Ford for several years now.

    Does recommend this dealer

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  • Ford Transit Connect
    April 8, 2017

    Russ is professional, relaxed, easy to talk to and put me in the best situation for driving around the country. The Litchfield Ford dealership is ...


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    Russ is professional, relaxed, easy to talk to and put me in the best situation for driving around the country. The Litchfield Ford dealership is top notch in class and working with the customer.

    Does recommend this dealer

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  • Twice as Nice !!
    March 30, 2017

    This is the second work vehicle that my company has purchased from Litchfield Ford. They make the process of buying a vehicle really simple. Russ ...


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    This is the second work vehicle that my company has purchased from Litchfield Ford. They make the process of buying a vehicle really simple. Russ and Roman kept me updated during the entire process, and Jeff explained the paperwork thoroughly. It's been a pleasure working with this team.

    Does recommend this dealer

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  • Used car purchase with Russ exceeded our expectations
    March 24, 2017

    I had a 2002 Toyota Highlander that I loved for 185,000 miles. When a problem with the gauges was not repairable by the Toyota service department ...


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    I had a 2002 Toyota Highlander that I loved for 185,000 miles. When a problem with the gauges was not repairable by the Toyota service department in Watertown, CT we began a search to replace it with a newer used car of the same model. Litchfield Ford had exactly what we were looking for at the best price. We went to preview it and bought it on the spot from Russ Haas. The situation got a little complicated with the trade in but Russ made it all work and we drove out happy customers. No high pressure, competence, honesty, and extra help with certain features and trade in matters. We can highly recommend this dealership and especially Russ Haas. Overall a very good experience. Thank you for exceeding our expectations!

    Does recommend this dealer

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  • Russ put me in my best car yet
    March 21, 2017

    I found the used Acura that I have been looking for in of all places Litchfield Ford. My salesperson Russ Hass was a 1st class individual through ...


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    I found the used Acura that I have been looking for in of all places Litchfield Ford. My salesperson Russ Hass was a 1st class individual through the entire process. He did everything he could to make me a happy customer. He loves cars and he takes pride in making people he deals with happy. In the end I couldn't be happier. Thanks again Russ!!

    Does recommend this dealer

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  • Friendly, stress-free dealership experience
    March 16, 2017

    Traveled from Long Island to purchase my 2013 F-150. Russ was great to deal with. Very helpful and not pushy like other dealerships. I highly reco...


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    Traveled from Long Island to purchase my 2013 F-150. Russ was great to deal with. Very helpful and not pushy like other dealerships. I highly recommend making the trip to Litchfield Ford!

    Does recommend this dealer

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  • Brilliant buying experience
    March 16, 2017

    After searching months for a particular car, a deal almost too good to be true came up at Litchfield Ford. After a test drive inquiry, I was c...


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    After searching months for a particular car, a deal almost too good to be true came up at Litchfield Ford. After a test drive inquiry, I was contacted by Tom Provitz immediately (within a few hours AND on Sunday when the dealership was closed). Tom responded to all my questions almost immediately and was quick to set me up on a test drive that worked with my schedule. Mike in sales was a tremendous help. He lead me through a great scenic route on our test drive and is extremely laid back and personable, absolutely no pressure at any point during the sale. He himself is a car enthusiast and he discussed with me his passion for cars rather than trying to push a sale. He also communicated with me via text about any questions and concern and was genuinely excited for me when the sale was completed. Absolutely the best, 12/10. Finally Jeff Tucker dealt with the financial portion of the process. I spoke with Jeff on the phone and he did a great job explaining everything, again, no pressure on trying to sell things; he simply presented options and let me pick what worked for me. Once I came in to close the sale we had hardly anything to go over because he had previously been so clear on what to expect. I also met Roman and Brian, the sales managers. Both were friendly and genuinely interested in what I was looking for. I happily recommend Litchfield Ford to anyone in the market for a new or used car or truck. Their prices are outstanding and they put everything up front, never leaving any doubt in your mind.

    Does recommend this dealer

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