Reviews

Average Ratings

4.8
263 lifetime reviews. Includes reviews of Litchfield Ford from DealerRater.com
  • Sales Staff

    I just purchased a 2011 F350 diesel and the experience was a very pleasant one. They gave me a fair trade in price and the sale staff was very nic...

    Dealer Response

    John, Thanks so much for taking the time to write this review! Jeffs are great with people and focuses on what the customers needs are. They will ...


    Show Full Review

    I just purchased a 2011 F350 diesel and the experience was a very pleasant one. They gave me a fair trade in price and the sale staff was very nice. Both the Jeff's had all the paperwork ready when I showed up so it didn't take long for me to be on the road. I look forward to see what the service is like. At that time I will write another review. Thanks to all that were involved in the sale process. John D

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    John, Thanks so much for taking the time to write this review! Jeffs are great with people and focuses on what the customers needs are. They will be pleased to hear about your positive experience. As the paperwork goes, we try our hardest to process it as thoroughly as possible, and we do appreciate your patience. Please feel free to contact us if you have any questions on your new vehicle. Respectfully, Litchfield Ford Team


    Hide Full Review
  • CARS FOR FREE!
    October 12, 2017

    Just kidding:-) A VERY Pleasant, patient and helpful Staff! It was a wonderful atmosphere. Every staff member could not have been nicer! Attentive...


    Show Full Review

    Just kidding:-) A VERY Pleasant, patient and helpful Staff! It was a wonderful atmosphere. Every staff member could not have been nicer! Attentiveness, patience, careful attention every step of the way and a sense of humor is what we found, every visit. Our sales rep Russ refused to let us adopt him. He was precisely tuned into to every thought we had. He is a fantastic knowledge base to say the least about this hard working, delightful young man. And God bless him for all he had to bear with by my lack of car purchasing experience! Understanding your customer is rule number one in any business and every effort was made by all to do so. The girls at the service desk, Audrey, no matter who we dealt with, we were impressed by their willingness to accommodate. Also, having little knowledge of cars and purchasing, I had my 22 thousand questions answered even when requiring repetition. Shall I rave on? The selection of cars was ok for the size of the it lot. Thus far happy with the purchase and would gladly return for the next one and will! ( you have been fairly warned Brian! Lol) Dealerships have changed quite a bit from years ago. You can expect difficulty in getting quoted price to go down. Not the dealer???s doing but EVERYTHING costs you more so be sure to do your planning ahead. Fees were all explained clearly. There are no perks these days so if you want anything added or ???thrown in??? it is not happening with any of the car dealerships I have spoken with recently. I do miss the old days! All almost said, lol, I am happy to have become a customer at this dealership and so far, I plan on conducting All of my car purchases here. Corporate amerika is what it is, BUT I HIGHLY RECOMMEND THIS DEALERSHIP! THANK YOU ALL!

    Does recommend this dealer

    Hide Full Review
  • Transit 250 Van
    October 2, 2017

    They where great to deal with. Great price and quick service. They has the vehicle ready for pickup and paperwork was painless. I would recommend ...


    Show Full Review

    They where great to deal with. Great price and quick service. They has the vehicle ready for pickup and paperwork was painless. I would recommend them..

    Does recommend this dealer

    Hide Full Review
  • truck purchase
    September 22, 2017

    Even though the weight of paper has to equal the weight of the vehicle everything was explained completely. Russ Haas is quite knowledgeable rega...


    Show Full Review

    Even though the weight of paper has to equal the weight of the vehicle everything was explained completely. Russ Haas is quite knowledgeable regarding the vehicle and all the functions and had no problem explaining all the functions of the electronics to this dinosaur. Have dealt with this dealership for years and continue to return.

    Does recommend this dealer

    Hide Full Review
  • Great experience and an amazing salesman Steve!
    September 11, 2017

    Thanks Steve for making our truck buying experience wonderful and easy! I normally dislike car salesman (sorry)...but Steve was a pleasure.thanks ...


    Show Full Review

    Thanks Steve for making our truck buying experience wonderful and easy! I normally dislike car salesman (sorry)...but Steve was a pleasure.thanks again it was a pleasure doing business with you.

    Does recommend this dealer

    Hide Full Review
  • Worth the drive to Litchfield, from Western MA
    August 31, 2017

    Drove down to Litchfield Ford to test drive a 2016 Ford Escape advertised online. Russ Haas at the dealership showed me the vehicle and accompanie...


    Show Full Review

    Drove down to Litchfield Ford to test drive a 2016 Ford Escape advertised online. Russ Haas at the dealership showed me the vehicle and accompanied me on the test drive. He was very helpful in showing me the various features of the Escape. Back at the showroom we were able to negotiated terms and a few hours later I was driving home in my Certified Pre Owned Escape. The whole process was painless and pressure free.

    Does recommend this dealer

    Hide Full Review
  • Always nice to deal with Litchfield Ford.
    August 24, 2017

    We are repeat customers and it is always nice to deal with the folks at Litchfield Ford. The sales people are knowledgeable and take the time to s...


    Show Full Review

    We are repeat customers and it is always nice to deal with the folks at Litchfield Ford. The sales people are knowledgeable and take the time to show you all the features of your new vehicle. The service people are kind and informative. I truly enjoy dealing with this dealership. Thank you.

    Does recommend this dealer

    Hide Full Review
  • Had a great experience buy from litchfeild ford
    August 22, 2017

    Very happy with my purchase, salesman was very nice and helpful, didn't rush anything explained everything so it was easy to understand. Was very ...


    Show Full Review

    Very happy with my purchase, salesman was very nice and helpful, didn't rush anything explained everything so it was easy to understand. Was very friendly and proffetional. would defiantly buy another vehicle from there in the future

    Does recommend this dealer

    Hide Full Review
  • Very Good
    August 10, 2017

    Everyone we dealt with was very helpful and knowledgeable. The process was smooth and quick. I was disappointed the manual for the car was not wi...


    Show Full Review

    Everyone we dealt with was very helpful and knowledgeable. The process was smooth and quick. I was disappointed the manual for the car was not with the car, but I was assured they would be able to provide one .

    Does recommend this dealer

    Hide Full Review
  • Great experience
    July 29, 2017

    I went to litchfield ford to purchase a used car because I was sure I could not afford new. Jeff Conboy not only got me into a new car but it was ...


    Show Full Review

    I went to litchfield ford to purchase a used car because I was sure I could not afford new. Jeff Conboy not only got me into a new car but it was thousands less than I had anticipated . Brian Dubosar gave me a great trade plus extra bonus incentives, I worked with Jeff T on the financing and warranties and he was very informative and efficient . The process was exceptional as I was unable to do much of it in person. They handled the entire process via email and phone and all I had to do was pick up my new car. I would definitely recommend this dealership and especially Jeff Conboy it was the easiest and most pleasant car purchase I have ever made

    Does recommend this dealer

    Hide Full Review