Modern Mazda

We are truly not satisfied with the service from this dealership. We purchased a 2nd CPO car on 2/28/26 and the connected services were not working due to software not being updated. We took the car back on 6/22/26 for this to be updated and was told it cannot be updated.The inconvenience of driving all that way and not getting a loaner or getting the issue resolved. Connected services issue was resolved by Colonial Mazda but cost us out for pocket for diagnostic fee which is not on Colonial Mazda. This tells us that Modern Mazda really does not care about customers once the sale is final. Colonial Mazda showed us the numbers on the tires indicating new tires are needed. I have checked the car maintenance history from Jan 2022 and was unable to find any records that the tires were ever replaced and this was verified directly with Mazda Customer Experience. It really does not make sense new tires are already needed if these were fairly new tires when purchased 2/28/26. This was brought to Modern Mazda’s attention but we are getting excuses instead of a resolution. We definitely will not be looking to Modern Mazda to purchase a car for our daughter. Manager Edward called on 7/16/26 after this review was updated stating he wanted to resolve the issue. He offered to only replace 2 tires with low quality Arroyo tires but we would still need to pay out of pocket for the other 2 tires which is ridiculous. He kept telling us only 2 tires are needed. When we refused these low quality tires, he said he didn’t have to reach out in the first place and that’s he’s fine with parting as friends. We should have received all new tires when the car was purchased on 2/28/26. I have seen other customers complaining about this unethical practice as well. They sold us the car with old tires but still trying to get more money out of us. It’s ridiculous replacing only 2 tires on an AWD car, this will damage the drivetrain not that they care once sale is done. This has been a horrible experience with Modern Mazda and a complaint has been filed directly with Mazda. It’s only a pity we still have to go there for maintenance on both cars.

Yesterday was great! I got my first car through these guys. Everyone was very kind and helpful, especially Bert! Thank you everyone for your patience and cooperation with me yesterday!

Yesterday was great! Just got my first car through these guys. Everyone was very kind and helpful, especially Bert! Thank you everyone for your patience and cooperation with me yesterday!

Steve Duffy and Ed Shaker were great to work with. Super efficient and transparent. Great experience.

Steve Duffy and Ed Shaker are great to work with. Excellent service and made the process efficient and stress-free.

Our experience at Modern Mazda was a very good one ! We worked with Henry , who was very knowledgeable & patient !

I had a great experience at the Mazda dealership, and a big reason why was Berto\. He was incredibly friendly, knowledgeable, and patient throughout the entire process\. He took the time to answer all of my questions, never made me feel pressured, and made sure I found the right car for my needs\. Berto went above and beyond to make everything smooth and stress\-free\. His professionalism, honesty, and excellent customer service truly stood out\. If you’re looking for someone who genuinely cares about helping you, I highly recommend asking for Berto\. He made my car\-buying experience an amazing one\. Thank you, Berto\!

We were helped by a salesman named Bert. He was the most helpful and listened to everything that I was interested in buying. He was very reassuring. Answered All my questions I had very throughly and explained everything very well. I definitely recommend this dealer ship and Bert. Highly recommend!!!

Zac has made this process so easy and relaxing. He made it happen for me and has made me a new Mazda girl. Great people and great environment. Please make your way here and have the easiest experience. Thank you Zac

Zach Fox was a great sales consultant, helped us along the way to purchase the car we really wanted. Would recommend, 10/10 service!