AutoNation Honda O'Hare

Drop off and pick up was very efficient.the agent made sure to take care of all problems.

Joshua was our salesman and he was absolutely fantastic! He was so knowledgeable, attentive and helpful he truly felt like a friend at the end of the buying process. Hassan the finance guy was also absolutely amazing made everything super easy and fun. Overall everyone was very nice and informative i didnt feel pressured into anything and it was a really smooth process.

Extremely happy excellent service 10 plus I didn’t have an appointment but they took excellent care of us! Everything was corrected with knowledge and expertise

All the workers were courteous and professional. David was great getting me checked in and getting a loner car set up. Especially liked video of Rehan explaining the work that needed to be done. Martin and Rehan did an excellent job working on my car

In May I came to change the oil on my 2020 Pilot car. I met Semi, talked to him, he is a very nice person, a good specialist, he showed me new cars. And on the same day I bought a new Honda Pilot 2025 ✊ It was a good deal for me! Thank you guys!

Evening has been very helpful and nice. The waiting area was clean and well stocked.

Over the years, I've regularly purchased cars online and traveled to get them. Over time, I've had mostly wonderful experiences doing so. However, with AutoNation Honda O'Hare, I've had the opposite. When initially reviewing the multiple photos of a RAV4 they were selling on Cars.com, it looked like a pretty decent car for the money. After calling to inquire, I agreed to purchase the vehicle and travel to get it. Well AFTER I signed the purchase agreement and purchased a plane ticket...the dealer texted me a picture of the same car with a significant amount of paint missing next to the hood (looked PERFECT in the photos I had seen previously). Even though I signed the purchase agreement based on pictures that clearly showed the same vehicle with NO damage to the paint, they refused to fix the damage or budge on price - NOT A PENNY! So, I got to eat my $400 plane ticket and continue shopping for my college son's car. Please think twice before doing business with this dealer. They clearly do not care about the customer or doing the right thing. Needless to say, I was pretty surprised when this dealership, after completely misleading me into buying a plane ticket, wouldn't even consider a small reduction in price to deal with a car with a known factory defect causing the paint not to stick to the primer. Buy elsewhere.

Online buyers beware! I actually live far from this dealership but there was an online deal specifically at this location and decided to take the drive to Des Plaines. The upside of online deals is the "no haggling price". We originally thought we had a great deal , around $2000 off the MSRP. But when we got itemized invoice, the $2000 was deducted from MSRP, but tried to sneak in "Windshield protection" , "Undercoating" , "Paint Protection" for added extra $4000!! When I asked what these add on are, the salesman mentioned that all these protection come from Honda and needed to be added to the price. Which I know is total lie. I would of been better off just getting the MSRP instead of getting the "Internet" prices and these phony mark up. Tactics like this give all car dealers a bad name and needs to stop. So I am just warning ever one. I wish there was a way to attach a photo to these reviews so I can show the ridiculous tactics this dealership is doing.

What's most important to me is getting a new vehicle, but what truly matters is how we were treated. With the world in such turmoil kind people whom show kindness is so important. So thank you Mary and to the sales manager.

Very approachable,reliable,friendly staff especially Sammy Abrim.Always there to.lend ahand when needed.God bless.