AutoNation Honda O'Hare

Work was done quickly! I even received a quick lesson on using my smart phone via USB for more options. A quick car wash made me smile too!

Bought a used 2011 Hyundai Tucson from Autonation Honda O'Hare (AHO) on 3/6/2018. On 4/12/2018 I called the Illinois DMV to see when my title was. Turns out it was still sitting at the dealership, hadn't been sent to the DMV 5 weeks after I bought the car. Made several calls to AHO and left messages for Dana Armitage and Shahbaz Sheikh. Even opened a chat session with staff at Autonation Headquarters before the general sales manager, David Saloman, called me back. Turns out the original title was issued by Florida, and AHO hadn't sent it to Florida to get it properly transferred. David assured me he would expedite the matter and promised me via email on 4/16/2018 "I will stay on top of this as I said until we are at the finish line," Turns out he didn't. On 5/1/2018, I checked with the Illinois DMV again, and no title had been received. Checked in with David to find out what was going on and was told the title had been FedExed to the Illinois DMV, and he would call me back with the tracking number. An hour and a half later, David told me AHO got the title on 4/27/2018, but now "the natural disaster form was filled out incorrectly". This form certifies the car was not damaged in a hurricane. David vowed to send a representative from the Florida Autonation dealership near the owner (5 miles away) to get a new form filled out. Turns out they just FedExed the form and then waited for over a week for it get back. Fortunately for me, one of the kind people at the DMV (yes, there are many of them there) gave me a number to another DMV staffer whose job is to keep and eye on dealerships. Pete made several calls on my behalf, and told me AHO was being fined. Finally, on 5/9/2018, Pete told me the title had just been received at the Illinois DMV. A mere 2 months after I bought the car and 3 months after AHO got the car from the original owner. Don't trust this dealership to do anything they say. And good luck on ever getting them to return a call or give you a straight answer.

Mys service representative was extremely professional

A very busy Saturday on this location, still there were able to provide the oil change in a good timetable frame.

I bought my car at this dealer and have had it serviced at the same dealer for the last 10 years. They are easy to get an appointment and explain what service the car has been given and any recommendations. Very nice and knowledgeable people to work with. Comfortable waiting room with excellent coffee.

Great. Sylvia Drwila was a professional. She made the repair process so much easier. Great Job!!!

As always impressed with the level of Service I've received from Auto Nation, and Char Gaur, the person assisting me. Thanks.

Great buying experience. Very knowledgeable and helpful sales associate. Extremely easy buying process.

Service person Junior was great. Recall service for airbag. Suggestions on what repairs will be needed soon. I will return when I can.

An honest helpful staff took the anxiety out of my used car search experience. Wonderful staff. I noticed a cracked taillight and a problem with the radio within a few days of buying car and they replaced both.