Reviews
Service was easy to set up, check in and check out. Service was upbeat and professional. Shared info at check in and results at check out. Enjoyed my time hanging in the dealership waiting. Was completed relatively quickly.
Service was easy to set up, check in and check out. Service was upbeat and professional. Shared info at check in and results at check out. Enjoyed my time hanging in the dealership waiting. Was completed relatively quickly.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We’re glad scheduling your service, check-in, and checkout felt effortless. Hearing that our team kept you informed at each step and completed your service promptly means a lot to us. We’re also pleased you enjoyed your time waiting in our dealership.
As always, good personal attention, and they did the standard service with no delay or complications.
As always, good personal attention, and they did the standard service with no delay or complications.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We’re glad our personal attention and prompt, hassle-free service made servicing your Highlander Hybrid effortless. It’s rewarding to know you found our process seamless and without complications.
We have always purchased our cars from Torrington Toyota, but have been increasingly frustrated in recent years by the service department. The service reps are smooth talkers, seemingly friendly, but when asked anything beyond the usual routine, they have no interest in going above and beyond to help customers. I would love to have all my work done there, but every experience has been negative in some way. I keep trying, but alas, we've only been taking it there for the free oil changes my car is "allowed" (one time not given when within 200 miles of the "allowed" date before a long road trip). They are often trying to upsell services, but have limited information on anything else, and are not interested in finding it out. On this recent visit, I had a separate (Bluetooth) issue I asked the rep about when I was dropping it off for an oil change. He told me he had no idea and that there was nothing Toyota could do about that, and that I should look for a YouTube video to help me. When he later handed me my keys and told me I was all set, I asked him if there was anyone else around that might be able to help me with the issue. He said, "No." When I asked further, explaining that I already went through all the Google/YouTube steps, he said, "We do have one guy who is pretty good with stuff like that, but he's away on vacation right now." I asked for his name, thinking I would come back at a later time when he might be around to help me. He said, "His name is T", to which I said, "Oh, T! I know T; he sold us our cars! I saw T inside earlier!" My rep (who may have been named Mike, based on this survey, but I can't be certain) barely acknowledged that T was there and sent me on my way. I proceeded to walk into the sales showroom to patiently wait for T. He came outside to help me and we had the problem solved within minutes. Thank you, T, as always! Service department, my optimistic hope and patience are beginning to run low.
We have always purchased our cars from Torrington Toyota, but have been increasingly frustrated in recent years by the service department. The service reps are smooth talkers, seemingly friendly, but when asked anything beyond the usual routine, they have no interest in going above and beyond to help customers. I would love to have all my work done there, but every experience has been negative in some way. I keep trying, but alas, we've only been taking it there for the free oil changes my car is "allowed" (one time not given when within 200 miles of the "allowed" date before a long road trip). They are often trying to upsell services, but have limited information on anything else, and are not interested in finding it out. On this recent visit, I had a separate (Bluetooth) issue I asked the rep about when I was dropping it off for an oil change. He told me he had no idea and that there was nothing Toyota could do about that, and that I should look for a YouTube video to help me. When he later handed me my keys and told me I was all set, I asked him if there was anyone else around that might be able to help me with the issue. He said, "No." When I asked further, explaining that I already went through all the Google/YouTube steps, he said, "We do have one guy who is pretty good with stuff like that, but he's away on vacation right now." I asked for his name, thinking I would come back at a later time when he might be around to help me. He said, "His name is T", to which I said, "Oh, T! I know T; he sold us our cars! I saw T inside earlier!" My rep (who may have been named Mike, based on this survey, but I can't be certain) barely acknowledged that T was there and sent me on my way. I proceeded to walk into the sales showroom to patiently wait for T. He came outside to help me and we had the problem solved within minutes. Thank you, T, as always! Service department, my optimistic hope and patience are beginning to run low.
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- Overall experience
- 3.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your detailed feedback. We truly appreciate your longstanding loyalty to our dealership and are genuinely sorry to hear that your recent experiences with our Service Department have left you frustrated. What you described regarding your Bluetooth concern is not the level of communication or effort we want our customers to receive. While not every issue can be resolved immediately, we should always be willing to listen, explore possible solutions, and connect you with someone who may be able to help. We’re glad Tee was able to resolve the issue quickly, but we recognize that this does not excuse the experience you had before reaching him. Your comments regarding communication, follow-through, and the feeling that you were not being heard are important, and we will be sharing this feedback with our management team. We value the relationship you have built with Torrington Toyota over the years, and we would sincerely appreciate the opportunity to earn back your confidence in our Service Department. Thank you again for bringing this to our attention.
⭐⭐⭐⭐⭐ I had an absolutely outstanding experience at Torrington Toyota! This was hands down the best car-buying experience I’ve ever had. A huge thank you to Tee, who was exceptional from start to finish. He made the entire process smooth, easy, and incredibly fast, with none of the pressure or hassle you sometimes expect when buying a vehicle. Tee was friendly, professional, knowledgeable, and genuinely focused on making sure I was happy with my purchase. I also got a great price and felt like I was treated fairly throughout the entire process. The level of customer service was second to none. If you’re looking for a new vehicle, I highly recommend Torrington Toyota, and definitely ask for Tee. I couldn’t have asked for a better experience and will absolutely be coming back for my next vehicle. Five stars all around!
⭐⭐⭐⭐⭐ I had an absolutely outstanding experience at Torrington Toyota! This was hands down the best car-buying experience I’ve ever had. A huge thank you to Tee, who was exceptional from start to finish. He made the entire process smooth, easy, and incredibly fast, with none of the pressure or hassle you sometimes expect when buying a vehicle. Tee was friendly, professional, knowledgeable, and genuinely focused on making sure I was happy with my purchase. I also got a great price and felt like I was treated fairly throughout the entire process. The level of customer service was second to none. If you’re looking for a new vehicle, I highly recommend Torrington Toyota, and definitely ask for Tee. I couldn’t have asked for a better experience and will absolutely be coming back for my next vehicle. Five stars all around!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to write this review, Dan. Our customers are our top priority and your feedback is greatly appreciated! All of us at Torrington Toyota are glad to have you as a customer.
Everyone is very nice and makes you feel welcome. Appreciate the service. They keep you informed
Everyone is very nice and makes you feel welcome. Appreciate the service. They keep you informed
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Knowing that our team made you feel welcome and kept you informed is rewarding. We appreciate you trusting our service department with the service on your 4Runner.
Professional attitude, transparent process, open and complete communication, fair pricing, and a willingness to go the extra mile. Nick demonstrated all of these qualities in abundance, as well as a welcoming and friendly demeanor. Destiny's essential help and assistance was very much appreciated and indispensable.
Professional attitude, transparent process, open and complete communication, fair pricing, and a willingness to go the extra mile. Nick demonstrated all of these qualities in abundance, as well as a welcoming and friendly demeanor. Destiny's essential help and assistance was very much appreciated and indispensable.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Transparent processes and clear communication are principles our service department stands by. Nick will be delighted to know you appreciated his professional attitude and willingness to go the extra mile, and we’re glad our team could offer indispensable support during your Toyota Prius service. Hearing that the service felt smooth thanks to fair pricing and comprehensive updates means a lot to us.
Torrington Toyota is one of the best dealerships I have ever worked with. They are the reason that I just purchased my car when my lease ended. It has one of the best service departments and I definitely did not want to lose that plus my salesman, Larry, has always been attentive when I had questions and my Venza is one of the best cars I have driven. Why would I lose this place! It is comfortable just like home. Everything I want and need is right at Torrington Toyota!! .
Torrington Toyota is one of the best dealerships I have ever worked with. They are the reason that I just purchased my car when my lease ended. It has one of the best service departments and I definitely did not want to lose that plus my salesman, Larry, has always been attentive when I had questions and my Venza is one of the best cars I have driven. Why would I lose this place! It is comfortable just like home. Everything I want and need is right at Torrington Toyota!! .
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Your praise for our service department’s welcoming atmosphere and attentive sales support is wonderful to read. We’re delighted you chose to purchase your Toyota Venza when your lease ended and trust us with all your service needs. Your five-star rating and kind words mean a great deal to our team.
They were easy to deal with and listened to what I had to say. There was no pressure and no hard sale.
They were easy to deal with and listened to what I had to say. There was no pressure and no hard sale.
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- Overall experience
- 4.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Torrington Toyota.
Every time I take my RAV 4 to be serviced at Torrington Toyota I find that the staff is knowledgeable , kind, and understands that my time is valuable.
Every time I take my RAV 4 to be serviced at Torrington Toyota I find that the staff is knowledgeable , kind, and understands that my time is valuable.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Respecting your time while servicing your RAV4 Prime is at the heart of how our service department operates. Knowing you find our staff knowledgeable and kind during each visit means a great deal to us.
Excellent service and helpful staff. I highly recommend this establishment for any type of service.
Excellent service and helpful staff. I highly recommend this establishment for any type of service.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Your recognition of our staff’s attentiveness and the quality of service means a great deal to us. We’re honored you’d recommend our service department for any work on your Toyota Tacoma.