Torrington Toyota

My Tacoma has close to 200,000 miles on it, and Torrington Toyota has done an excellent job maintaining it, replacing some parts that succumbed to road salt, and all the routine maintenance. The technicians are very competent, and Nick and Mike in the service department are about as professional as anybody could get.

Always a pleasure to visit the dealership for service that I have been buying cars since 1992. They treat me very well. They don’t try to sell me anything I don’t need and the work is done right the first time. And if you need help they are there to help! Thank You

Great service. Helpful suggestions for customers. Practicing timely check ups in a reasonable time period.

The service manager Larry was tremendous. Master tech Jeffrey was tremendous. They are still working on issues with my car, trying to resolve them. They get things done in a good time period. They tell you exactly what they’ve done I would recommend others to Larry and Jeffrey and Mike and the Service team

Love these guys. 4th vehicle purchased and always a great deal. I would recommend them highly.

They had the exact car that I wanted at a decent price! Pleasant and easy deal!

Professional informed, friendly and helpful. Got everything done quickly— no nonsense. Easy peasy. 15 words is too many btw.

Service was easy to set up, check in and check out. Service was upbeat and professional. Shared info at check in and results at check out. Enjoyed my time hanging in the dealership waiting. Was completed relatively quickly.

As always, good personal attention, and they did the standard service with no delay or complications.

We have always purchased our cars from Torrington Toyota, but have been increasingly frustrated in recent years by the service department. The service reps are smooth talkers, seemingly friendly, but when asked anything beyond the usual routine, they have no interest in going above and beyond to help customers. I would love to have all my work done there, but every experience has been negative in some way. I keep trying, but alas, we've only been taking it there for the free oil changes my car is "allowed" (one time not given when within 200 miles of the "allowed" date before a long road trip). They are often trying to upsell services, but have limited information on anything else, and are not interested in finding it out. On this recent visit, I had a separate (Bluetooth) issue I asked the rep about when I was dropping it off for an oil change. He told me he had no idea and that there was nothing Toyota could do about that, and that I should look for a YouTube video to help me. When he later handed me my keys and told me I was all set, I asked him if there was anyone else around that might be able to help me with the issue. He said, "No." When I asked further, explaining that I already went through all the Google/YouTube steps, he said, "We do have one guy who is pretty good with stuff like that, but he's away on vacation right now." I asked for his name, thinking I would come back at a later time when he might be around to help me. He said, "His name is T", to which I said, "Oh, T! I know T; he sold us our cars! I saw T inside earlier!" My rep (who may have been named Mike, based on this survey, but I can't be certain) barely acknowledged that T was there and sent me on my way. I proceeded to walk into the sales showroom to patiently wait for T. He came outside to help me and we had the problem solved within minutes. Thank you, T, as always! Service department, my optimistic hope and patience are beginning to run low.