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Torrington Hyundai

(344 reviews)
Visit Torrington Hyundai
Sales hours: 9:00am to 7:00pm
Service hours: 8:00am to 5:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 8:00am–5:00pm
Tuesday 9:00am–7:00pm 8:00am–5:00pm
Wednesday 9:00am–7:00pm 8:00am–5:00pm
Thursday 9:00am–7:00pm 8:00am–5:00pm
Friday 9:00am–6:00pm 8:00am–5:00pm
Saturday 9:00am–5:00pm 8:00am–3:00pm
Sunday Closed Closed

Reviews

(344 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Torrington Hyundai from DealerRater.

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Exceptional Service

Prompt attention and willingness to work with us to make sure we were satisfied with final outcome. Entire transaction went very well.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Tammy, thank you for choosing Alfano's Hyundai as your dealership! I would like to congratulate you on your new car and thank you for taking the time out and leaving us your feedback. Please feel free to call or stop by if you ever need anything or just to say hi, it was a pleasure working with you!

Great service

Every car dealership is only as good as the people they hire. The staff is very good and knowledgeable. Dexter provided all the required information with detail and also the presentation to the facts and numbers was very nice and accurate. I really had great time at Alfano's Torrington Hyundai.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Parminder, thank you for choosing to do business with us here at Alfano's Hyundai! Dexter is one of our Senior salesman who has years of experience and is very understanding of his customers needs. I hope you are enjoying your new wheels and let us know if there is anything you may need in the future.

Easy Transaction, clean facilities, excellent sale

Steve Hamzy made my transaction flawless and easy. He is knowledgeable and spent time explanation the vehicle thoroughly. I would definitely buy another car from him. He even called me the day after I picked up the car to ask how I liked it. A+ in my book!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Stacey, I just want to say Welcome to the Alfano Family! We appreciate your business and your feedback. Thank you for taking the time to write about your experience with us. Steve goes above and beyond to do everything possible to accommodate his customers. Come visit our service department and make sure you stop by sales to say Hello.

Great Service

My experience at Torrington Hyundai was the best car dealers I have ever had been too. My Sales man David Gregg was awesome , he was very informative & explained every step of the way And got me into the car I wanted not a car he wanted. Just want to thank him for making me & my family happy.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Dorothy, so happy to hear you had a great experience! Thanks for your feedback, Dexter has been here for many years and always aims to please his customers. I hope you are enjoying your new vehicle and let us know if you need anything in the future!

Great, Thorough and Quick!

Walked in needing to buy a car rather quickly. Steve Hamzy was an outstanding salesman, working with me quickly, efficiently and thoroughly. He put in the exact car I wanted. Excellent experience there!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Brandi, I would like to Thank you for taking the time to write a review about Steve and your experience here. We appreciate your feedback! When you come in for your first oil change I hope you stop by the sales department to say hello. Remember we are always a phone call away if you ever need anything!

recall visit

that is was without cost! Considering we were there for factory safety recall, we didn't expect any costs. Facility looks exceptionally clean and inviting.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Wayne, thanks for your feedback! We're happy you were satisfied with our service department and we hope you will let us know if you need anything in the future!

Customer service

Service department is always great the sales guys always remember you by name when you ask for a good price on a service there most likely to help you with it

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 3.0
  • Quality of repair 4.0
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Rosemarie, we are very happy to hear you were content with your service experience! Please let us know if you need anything in the future!

Great sales and service

Dexter an outstanding salesman went out of his way to make the sale sales manger was also excellent with his info and help

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Roger, thanks for choosing to do business with us! We are happy to hear you were satisfied with Dexter and Geoff, who both strive for 100% customer satisfaction everyday. Please let us know if there is anything we can do for you in the future!

customer service

just bought our first hyundai, and so far very happy with it, thanks to Klody very kind and friendly though our purchase

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Barbara and Karl, thank you for choosing Alfano's Hyundai and congratulations on joining our Hyundai family. We are happy you had a pleasant experience with Klodi, he is always striving for great customer service. If you need anything in the future don't hesitate to let us know!

oil leak

I brought in my chevy silverado pickup that I bought from guys a few years ago, it had a real bad oil leak , the one who helped was alyssa paniati , shewent above and beyond because she got me in there even though they were really busy and could not fit any body in , but she made a point of getting the truck looked at for me to discover where oil leak was , I brought truck in there and she had mechaniclookat it and there was no leak any where except where the oil filter was , I had oil changed from valvoline from dow the street from them , I will never bring my vehicle back to the quickie change places any more as the work is getting shoddy and careless , the mechanics at the dealership always go above and beyond to help me understand the nature of the work , and what it is and what was done and how , they are very patient withme always , ive never see any of the employees there whove had a bad day and take it out on customers , the level of professionalism at alfanos is exemplary , and thier customer servive is the absolute best any where , its a joy to go there because not only do iknow they will do the jobs right , they will also go to whatever lengths to assist the customer . I especially appreciate employees there like alyssa paniati who always have a track record with me to go above and beyond in customer service , it is my heart felt feeling you shouod do more to get and have more employees like her , daniel s patten jr

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
2 people out of 2 found this review helpful.
Dealer response

Daniel, thank you for being a loyal customer and for your feedback! We love hearing how people feel about our service department, especially Alyssa. Here at Alfano's Hyundai we always strive to treat our customers like family. We hope you will continue to service your vehicle through us and let us know if there is anything we can do for you in the future!