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Reviews
Complimentary oil change, recall, and green screen in the backup camera. They could not find the reason for the green screen, but it did it as soon as I got home. It hasn’t done it since so I’m hoping it will not but will contact you if it does. Always friendly interaction with everyone at Torrington Hyundai or I wouldn’t have bought 12 cars from you.
Complimentary oil change, recall, and green screen in the backup camera. They could not find the reason for the green screen, but it did it as soon as I got home. It hasn’t done it since so I’m hoping it will not but will contact you if it does. Always friendly interaction with everyone at Torrington Hyundai or I wouldn’t have bought 12 cars from you.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Our service team is pleased we could provide a complimentary oil change and handle the recall inspection on your Hyundai Tucson Hybrid. We’re sorry we couldn’t pinpoint the cause of the green screen in your backup camera and are ready to troubleshoot if it happens again. Knowing you’ve always found our interactions friendly and choosing to purchase twelve vehicles from us means a great deal to our team. Jon Alfano President [email protected]
Staff is always friendly and helpful. Service is completed in a timely manner. Staff listens to my concerns and provide no pressure solutions.
Staff is always friendly and helpful. Service is completed in a timely manner. Staff listens to my concerns and provide no pressure solutions.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for the five-star rating! We’re pleased our team could listen to your concerns, offer no-pressure solutions, and complete service on your Hyundai Kona promptly. Jon Alfano President [email protected]
My car presented a tricky problem. It wouldn't go backwards. This was an unknown problem. Ultimately, the dealer fixed the problem and, during the process, they kept me up to date on the issues. I have always been happy with this service department.
My car presented a tricky problem. It wouldn't go backwards. This was an unknown problem. Ultimately, the dealer fixed the problem and, during the process, they kept me up to date on the issues. I have always been happy with this service department.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Our service department is pleased we could resolve the tricky issue preventing your IONIQ Hybrid from shifting into reverse and keep you informed throughout the process. Knowing you’ve always been happy with our service is truly rewarding. Jon Alfano President [email protected]
Staff is always friendly, helpful and trustworthy. This is our third purchase with Torrington Hyundai and we have always been satisfied with the service.
Staff is always friendly, helpful and trustworthy. This is our third purchase with Torrington Hyundai and we have always been satisfied with the service.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hearing that our staff has consistently been friendly and reliable means a lot to our service team. Thank you for trusting us with the service on your Hyundai Kona. Jon Alfano President [email protected]
It was easy to get an appointment. The work was completed in a timely fashion and they took care of some recalls I was not aware of.
It was easy to get an appointment. The work was completed in a timely fashion and they took care of some recalls I was not aware of.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Our service team enjoyed servicing your Hyundai Santa Cruz. Hearing that booking an appointment was easy, the work was wrapped up promptly, and your recalls were handled seamlessly means a lot to us. Jon Alfano President [email protected]
I'm having to bring my car in the fourth time for the SAME issue. I've been told I would have to pay for towing (again ) and for a diagnostic scan which would cost me $195. If my vehicle was serviced correctly the first time these expenses could be avoided. I would not recommend Hyundai or this dealership.
I'm having to bring my car in the fourth time for the SAME issue. I've been told I would have to pay for towing (again ) and for a diagnostic scan which would cost me $195. If my vehicle was serviced correctly the first time these expenses could be avoided. I would not recommend Hyundai or this dealership.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Jon Alfano President [email protected]
Timely, friendly, no pressure for any extra work. Comfortable waiting area. Could use a wider variety of snacks.
Timely, friendly, no pressure for any extra work. Comfortable waiting area. Could use a wider variety of snacks.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Knowing that the service on your Hyundai Accent was timely, friendly, and pressure-free means a lot to our service department. We appreciate your comments on our waiting area and snack variety. Jon Alfano President [email protected]
The service department resolved the problem. Parts needed came in on time. Always good service.
The service department resolved the problem. Parts needed came in on time. Always good service.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Your note about parts arriving on time underscores how our service department works to keep your Santa Fe’s repairs on schedule. Your recognition of our prompt problem resolution and consistently good service means a lot to our team. Jon Alfano President [email protected]
My original car purchase was not on the lot the day I was supposed to get it. This was a problem since I had sold my other vehicle. I was given a loaner and a new car was found with similar trim. This was a definite inconvenience.
My original car purchase was not on the lot the day I was supposed to get it. This was a problem since I had sold my other vehicle. I was given a loaner and a new car was found with similar trim. This was a definite inconvenience.
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- Overall experience
- 3.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for providing this feedback, and we apologize for not providing you with an exceptional experience. We never like seeing that we didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Jon Alfano President [email protected]
I don't think the service tech knew what he was talking about. Said an error code was related to something it wasn't. Also said it wasn't an active error code when it was. I had to call to find out the status of the vehicle, I was not called when the vehicle was ready.
I don't think the service tech knew what he was talking about. Said an error code was related to something it wasn't. Also said it wasn't an active error code when it was. I had to call to find out the status of the vehicle, I was not called when the vehicle was ready.
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- Overall experience
- 2.0
- Does not recommend this dealer
- Came in for service or repair
Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Jon Alfano President [email protected]