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Reviews
Brought my car in for computer issue. They couldn't find what was wrong and I still have the same issue
Brought my car in for computer issue. They couldn't find what was wrong and I still have the same issue
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- Overall experience
- 3.0
- Does not recommend this dealer
- Came in for service or repair
Service staff was courteous professional and respectful My vehicle ‘s maintenance was completed on the time promised. I havw been a satisfied customer for ober 20 years and will be back
Service staff was courteous professional and respectful My vehicle ‘s maintenance was completed on the time promised. I havw been a satisfied customer for ober 20 years and will be back
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
After over two decades together, your continued trust means a great deal. We’re pleased we could complete your Kona’s maintenance on time, and knowing our staff provided courteous, professional service is rewarding. Jon Alfano President [email protected]
I can't say enough about Mike the Finance Manager and Hunter in Sale's.... just very professional and hands on customer service.
I can't say enough about Mike the Finance Manager and Hunter in Sale's.... just very professional and hands on customer service.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Knowing you found our service professional and attentive means a lot to our service team. Mike and Hunter are pleased to hear your kind words. Thank you for trusting us with your Hyundai Tucson. Jon Alfano President [email protected]
They can’t fix my car. How many times do I need to take it back. It’s a brand new car with less than 5000 miles
They can’t fix my car. How many times do I need to take it back. It’s a brand new car with less than 5000 miles
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Great service, they had the part to replace the faulty one. So didnt have to make a return trip.
Great service, they had the part to replace the faulty one. So didnt have to make a return trip.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We’re glad our service team had the right part for your Hyundai Tucson so you didn’t need a return visit. Hearing that the replacement was handled efficiently means a lot to our service department. Jon Alfano President [email protected]
Customer service was great! Communication and professionalism was outstanding. I will definitely i’ll be doing all future services with Hyundai.
Customer service was great! Communication and professionalism was outstanding. I will definitely i’ll be doing all future services with Hyundai.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We’re glad the service on your Nissan Rogue went smoothly. Hearing that our communication and professionalism met your expectations means a lot to us, and we look forward to serving you again. Jon Alfano President [email protected]
I came in for four new tires, and unfortunately, what should have been a routine service turned into a very frustrating experience. During the installation, my tire pressure sensor was damaged. I spent six hours waiting for the issue to be corrected, only to get home and discover a warning light indicating that my tire pressure was not being monitored. I had to return in a few days time for what I was told would be a 45-minute fix, which ultimately took an hour and a half. After I voiced my concerns, the service manager did step in and address the situation, and I appreciate that effort. However, the overall lack of attention to detail, efficiency, and professionalism was extremely disappointing. To make matters worse, I overheard a mechanic walking around in front of customers saying, “I’m definitely going to have to smoke a fat one now.” Comments like that are simply inappropriate in a professional customer-service environment. Overall, this was a very inefficient and unprofessional experience. I expected much better attention to detail and customer service for something as routine as getting four new tires .
I came in for four new tires, and unfortunately, what should have been a routine service turned into a very frustrating experience. During the installation, my tire pressure sensor was damaged. I spent six hours waiting for the issue to be corrected, only to get home and discover a warning light indicating that my tire pressure was not being monitored. I had to return in a few days time for what I was told would be a 45-minute fix, which ultimately took an hour and a half. After I voiced my concerns, the service manager did step in and address the situation, and I appreciate that effort. However, the overall lack of attention to detail, efficiency, and professionalism was extremely disappointing. To make matters worse, I overheard a mechanic walking around in front of customers saying, “I’m definitely going to have to smoke a fat one now.” Comments like that are simply inappropriate in a professional customer-service environment. Overall, this was a very inefficient and unprofessional experience. I expected much better attention to detail and customer service for something as routine as getting four new tires .
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- Overall experience
- 2.0
- Does not recommend this dealer
- Came in for service or repair
Thank you, Mary, for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Jon Alfano President [email protected]
Brought my car in for a new battery they did not change it, it died again a month later then they finally changed it after having it there for a week.
Brought my car in for a new battery they did not change it, it died again a month later then they finally changed it after having it there for a week.
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- Overall experience
- 2.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and ensure this doesn't happen again. Please reach out to us directly. Thank you for your time. Jon Alfano President [email protected]
Mike in the finance department was amazing, thank you for all your help and helping me get the right car!
Mike in the finance department was amazing, thank you for all your help and helping me get the right car!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Your praise for Mike in our finance department highlights the care we aim to provide at every step. Knowing he helped you secure the right used GMC Terrain means a lot to us. Jon Alfano President [email protected]
Both Mike's were nice and professional people and helped out with the process. However, I'm very disappointed that you would sell a car that I was told would be detailed and it was delivered just as dirty as the first time I seen it. When you spend almost 40k on a used car you would expect it to be detailed like I was told it would be. Absolutely disgusting car with a 1/4 tank of gas. I will now have to send this out to get cleaned by a professional. Very disappointed with the finished product. I would never return to your dealership or recommend anyone purchase a car there in the future. You should be ashamed to deliver a car in this condition. I have plenty of pictures I will be posting on social media
Both Mike's were nice and professional people and helped out with the process. However, I'm very disappointed that you would sell a car that I was told would be detailed and it was delivered just as dirty as the first time I seen it. When you spend almost 40k on a used car you would expect it to be detailed like I was told it would be. Absolutely disgusting car with a 1/4 tank of gas. I will now have to send this out to get cleaned by a professional. Very disappointed with the finished product. I would never return to your dealership or recommend anyone purchase a car there in the future. You should be ashamed to deliver a car in this condition. I have plenty of pictures I will be posting on social media
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
Mark, we're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If it's possible to discuss your visit in more detail, please feel free to contact us directly. We'd love to get to the bottom of this and turn things around for you. Jon Alfano President [email protected]