Reviews
Service- efficient and prompt.
Service- efficient and prompt. technicians- helpful and courteous, going out of their way to assist
Service- efficient and prompt.
Service- efficient and prompt. technicians- helpful and courteous, going out of their way to assist
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- Buying process
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for highlighting our prompt and efficient service on your Hyundai Tucson. We’re glad Hunter and the technicians could provide courteous support and go the extra mile for you. We look forward to helping with your next service visit. Jon Alfano jon@torringtonhyundai.com President John Donovan Service Manager johnd@torringtonhyundai.com
Appt.
Appt. was on time, and work completed quickly. My questions were clearly answered. Fellow who checked me in knew far than my salseman, who told me many inaccuracise about the vehicle prior to purchase.
Appt.
Appt. was on time, and work completed quickly. My questions were clearly answered. Fellow who checked me in knew far than my salseman, who told me many inaccuracise about the vehicle prior to purchase.
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- Buying process
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your Hyundai service experience. We’re happy your appointment ran on schedule and that our team’s expertise addressed all your questions. We appreciate your trust in us and look forward to helping with your future needs. Jon Alfano jon@torringtonhyundai.com President John Donovan Service Manager johnd@torringtonhyundai.com
Dealt with the nicest sales person I have ever met, Steve
Dealt with the nicest sales person I have ever met, Steve Smith, when I bought this car. Polite, not pushy, and nice to talk to. Got additional warranties when I was finalizing my purchase with a different person, which cost additional money. Thought it was a good idea until recently. On 3-4-2026 I brought my vehicle in for a free oil change. Only had around 1,400 miles on it but it was a year old and talked to the service department and they said it was a good idea. Not going to go into details about everything that happened because it will take to long to type, so contact me if you want more info. The final cost of my free oil change, with other problems they said I had was $580.00 with all the warranties I paid for. They did not explain everything very well and some things they did not tell me about. I'm sure their story will be different than mine, so I will be calling the Hyundai Company directly to see if I can find out what happened.
Dealt with the nicest sales person I have ever met, Steve
Dealt with the nicest sales person I have ever met, Steve Smith, when I bought this car. Polite, not pushy, and nice to talk to. Got additional warranties when I was finalizing my purchase with a different person, which cost additional money. Thought it was a good idea until recently. On 3-4-2026 I brought my vehicle in for a free oil change. Only had around 1,400 miles on it but it was a year old and talked to the service department and they said it was a good idea. Not going to go into details about everything that happened because it will take to long to type, so contact me if you want more info. The final cost of my free oil change, with other problems they said I had was $580.00 with all the warranties I paid for. They did not explain everything very well and some things they did not tell me about. I'm sure their story will be different than mine, so I will be calling the Hyundai Company directly to see if I can find out what happened.
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- Overall experience
- 2.0
- Does not recommend this dealer
- Came in for service or repair
Please contact Jon Alfano about this issue when you get a moment! Thanks you for the feedback!
I’m very disappointed in their lack of support .
I’m very disappointed in their lack of support . I spoke directly to the owner about the tires on my SantaFe. They are defective and should not be sold on Hyundai vehicles if you replace them when three out of four are bad. Saying it isn’t their responsibility. When I am responsible for children riding to and from school daily. I have owned four Hyundai’s and will not be purchasing another.
I’m very disappointed in their lack of support .
I’m very disappointed in their lack of support . I spoke directly to the owner about the tires on my SantaFe. They are defective and should not be sold on Hyundai vehicles if you replace them when three out of four are bad. Saying it isn’t their responsibility. When I am responsible for children riding to and from school daily. I have owned four Hyundai’s and will not be purchasing another.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
We called the tire company to try to get them under warranty but unfortunately they deemed the tires damaged due to road hazards, We can't just replace everyones tires for free when them pop or hit pot holes. This would be the same for any manufacturer.
Based on my experience at several dealerships I found
Based on my experience at several dealerships I found Torrington Hyundai to be the best. The sales process moved along quicker than I expected with clarity and without high pressure.
Based on my experience at several dealerships I found
Based on my experience at several dealerships I found Torrington Hyundai to be the best. The sales process moved along quicker than I expected with clarity and without high pressure.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for making us your top choice among dealerships. We’re glad the sales process felt quick, clear, and pressure free. Congratulations on your new Hyundai and please reach out anytime if we can assist further. Jon Alfano President jon@torringtonhyundai.com
Very positive experience start to finish.
Very positive experience start to finish. The salesman was very helpful i explaining The different packages and pricing. Very happy with the assistance provided by the salesman setting up the Blue Link app. The manager of the dealership very helpful in Navigsting the financial part and warranty,
Very positive experience start to finish.
Very positive experience start to finish. The salesman was very helpful i explaining The different packages and pricing. Very happy with the assistance provided by the salesman setting up the Blue Link app. The manager of the dealership very helpful in Navigsting the financial part and warranty,
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Delighted you had a positive experience from start to finish while servicing your Hyundai Sonata Hybrid. We’re glad Mike guided you through package options, pricing, and setting up your Blue Link app. Thank you for sharing your feedback on navigating the finance and warranty process. Jon Alfano jon@torringtonhyundai.com President John Donovan Service Manager johnd@torringtonhyundai.com
Mike Keeler offered many options for our car needs /
Mike Keeler offered many options for our car needs / dilemma when other dealerships wouldn’t. Management supplemented his assistance as well making our unplanned buying experience as good as it could be.
Mike Keeler offered many options for our car needs /
Mike Keeler offered many options for our car needs / dilemma when other dealerships wouldn’t. Management supplemented his assistance as well making our unplanned buying experience as good as it could be.
- Customer service
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- Buying process
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- Quality of repair
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
It’s wonderful to hear that Mike and our management team could present solutions and support during your unplanned purchase. Congratulations on your new Hyundai Tucson! We hope it serves you well for miles to come. Jon Alfano President jon@torringtonhyundai.com
2018 Sante Fe Sport - took it to the dealer for all
2018 Sante Fe Sport - took it to the dealer for all services. Despite that I needed a new engine at 85,000 miles! There was very little communication from the service department keeping me informed of progress. I called multiple times and left messages (why my call to the service department went to voice mail? - screening calls?). Ended up making trips to the dealer weekly - still with little information despite face to face communication. Finally got my car back after two months. I would not buy another Hyundai and certainly not from Torrington Hyundai. Such a shame since up to that point I was moderately satisfied.
2018 Sante Fe Sport - took it to the dealer for all
2018 Sante Fe Sport - took it to the dealer for all services. Despite that I needed a new engine at 85,000 miles! There was very little communication from the service department keeping me informed of progress. I called multiple times and left messages (why my call to the service department went to voice mail? - screening calls?). Ended up making trips to the dealer weekly - still with little information despite face to face communication. Finally got my car back after two months. I would not buy another Hyundai and certainly not from Torrington Hyundai. Such a shame since up to that point I was moderately satisfied.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can do to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Jon Alfano President jon@torringtonhyundai.com
We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can do to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Jon Alfano President jon@torringtonhyundai.com
They do good work but waiting an hour and 45 min for an
They do good work but waiting an hour and 45 min for an oil change and tire rotation when you have an appointment is unacceptable. This is the second time that happened to me.
They do good work but waiting an hour and 45 min for an
They do good work but waiting an hour and 45 min for an oil change and tire rotation when you have an appointment is unacceptable. This is the second time that happened to me.
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- Overall experience
- 3.0
- Does recommend this dealer
- Came in for service or repair
We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, Allyson, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Jon Alfano jon@torringtonhyundai.com President John Donovan Service Manager johnd@torringtonhyundai.com
People are nice and the waiting area is accommodating.
People are nice and the waiting area is accommodating. I simply felt that my most recent experience I was being oversold on recommended services which had not happened previously.
People are nice and the waiting area is accommodating.
People are nice and the waiting area is accommodating. I simply felt that my most recent experience I was being oversold on recommended services which had not happened previously.
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- Buying process
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- Quality of repair
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- Overall experience
- 3.0
- Does recommend this dealer
- Came in for service or repair
Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Jon Alfano jon@torringtonhyundai.com President