Torrington Hyundai

Brought my car in for a new battery they did not change it, it died again a month later then they finally changed it after having it there for a week.

Mike in the finance department was amazing, thank you for all your help and helping me get the right car!

Both Mike's were nice and professional people and helped out with the process. However, I'm very disappointed that you would sell a car that I was told would be detailed and it was delivered just as dirty as the first time I seen it. When you spend almost 40k on a used car you would expect it to be detailed like I was told it would be. Absolutely disgusting car with a 1/4 tank of gas. I will now have to send this out to get cleaned by a professional. Very disappointed with the finished product. I would never return to your dealership or recommend anyone purchase a car there in the future. You should be ashamed to deliver a car in this condition. I have plenty of pictures I will be posting on social media

I appreciate the dealer getting me in quickly for an oil change and tire rotation. They did not reset the service indicator on my vehicle so I had alerts for being past due for an oil change and service. Also, two of my tires weren’t properly inflated.

Steve Hamzy was the best salesman to deal with. He answered all of my questions and was very professional- he deserves a 10 rating

They are always helpful and don't try to sell you uneeded services. Friendly employees.

Great place to buy a car. They were very patient and explained very thing.clearly.

My experience was very positive. Hannah was incredibly helpful and swift with her investigations and follow up. Once I got there the timing of my appointment versus when it actually started a little bit of a delay, but generally, the time was shorter than I expected. I had left the office to get some food and was a little surprised when I came back to see the car out front and ready, but no one had contacted me. It looks like Friday afternoon was busy and everybody was trying to do many things at the same time. When I went to take the car there was an alert light on- that surprised me it wasn’t checked or caught before they gave it to me. And then had to go back into the garage to find out and resolve. The attitude of the folks coordinating that element felt a bit.disinterested. Maybe that was partly the Friday afternoon energy but it did make me curious of all the tasks that were said to be done were. How would I know, in essence, but things were resolved that I was out the door soon enough. I sensed/witnessed some other customer experiences that weren’t too positive which also made me curious about what was going on. The person that saw me out was very helpful and informative. I also found it interesting that the minute I arrived I was sent a text to ask if I was willing to sell my car. That seemed very ambulance chasing, but maybe I’ve never been to a branded car maintenance before and that standard operation. I thought it was a person I was speaking to, but i realized it was automated and then felt a little bit intense to be negotiating with a computer. Overall, grateful that the work got done and it was easy enough. I appreciate Hannah’s energy in customer service..

Software update was finished in one hour. That’s what I was quoted. Good job!

Very frustrating. I've had issues with loud sounds when accelerating at low speeds mostly going up hill. I've had my 2024 Tucson in more than 6 times and no one seems to know how to fix the problem. They try to tell me that the sounds I'm hearing are indicative of a 4 cylinder engine which is nonsense. I've rented other Tucson's in the past that DON'T have the issues I'm having. I've asked for some follow up on conversations I've had with the service manager a service agent and received ZERO response!