Torrington Hyundai

Since leaving the service dept I realized that I had not asked for a copy of the service for my record. I both called and tried to text the service dept to ask that it be sent to me (electronically or snail mail.) and received nothing. If This wasn’t a lease car with “free” maintenance I wouldn’t come back. I doubt that I will look to this dealership for our replacement car when the lease is finished in two years. It is a shame as I loved bough my buying experience in 2022 and leasing experience last year, and my previous service experiences were acceptable too. William Vibert lease’s Husband and one in charge of vehicle maintenance.

It took 3 months to get through or have someone call me back to book my 60,000 mi service. Once done, I was told it would take 2-3 hours. I had to call twice to get a hold of Garrett who at the 6 hour mark said the car was not done. It was finally done 7.5 hours later. I also was quoted $769 and the bill with no additional repairs came to $880 with "discounts for the wait time" and I had a 20%off coupon, but was told the total was $806 which is what I paid and not 20% off. The cabin air filter was left new in the box on my seat and never put in my car and the next day my A/C sounded like a jet engine and was whistling. There was nothing wrong with the car when I went in for service. I showed up the following day and asked to speak with a manager, but Garrett told me he was not in that day and Garrett said he'd have his lead technician look at it. After about an hour I was called outside and Garrett apologized to me. Said the person who worked on my car had been let go the day before and left "debris" in my a/c or engine. It had been cleared out and did not cause any damage to my vehicle. This is completely unacceptable and I am very upset about this. How do I know the service was even done at all, let alone correctly. I bought by car through Alfano and was happy with the sales team, but the service department needs a good over haul.

Brought my car in for computer issue. They couldn't find what was wrong and I still have the same issue

Service staff was courteous professional and respectful My vehicle ‘s maintenance was completed on the time promised. I havw been a satisfied customer for ober 20 years and will be back

I can't say enough about Mike the Finance Manager and Hunter in Sale's.... just very professional and hands on customer service.

They can’t fix my car. How many times do I need to take it back. It’s a brand new car with less than 5000 miles

Great service, they had the part to replace the faulty one. So didnt have to make a return trip.

Customer service was great! Communication and professionalism was outstanding. I will definitely i’ll be doing all future services with Hyundai.

I came in for four new tires, and unfortunately, what should have been a routine service turned into a very frustrating experience. During the installation, my tire pressure sensor was damaged. I spent six hours waiting for the issue to be corrected, only to get home and discover a warning light indicating that my tire pressure was not being monitored. I had to return in a few days time for what I was told would be a 45-minute fix, which ultimately took an hour and a half. After I voiced my concerns, the service manager did step in and address the situation, and I appreciate that effort. However, the overall lack of attention to detail, efficiency, and professionalism was extremely disappointing. To make matters worse, I overheard a mechanic walking around in front of customers saying, “I’m definitely going to have to smoke a fat one now.” Comments like that are simply inappropriate in a professional customer-service environment. Overall, this was a very inefficient and unprofessional experience. I expected much better attention to detail and customer service for something as routine as getting four new tires .

Brought my car in for a new battery they did not change it, it died again a month later then they finally changed it after having it there for a week.