Reviews
Very satisfied!
Very satisfied! Tony was very friendly and help us with everything! The car was supposed to be delivered at the end of the month but came 3 weeks before the date that’s was supposed to come!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Darci, Congratulations on your new vehicle. We are so glad that we could get it to you earlier than expected. We appreciate the five stars for the team here at Honda of Danbury.
Money Hungry Service Dept. selling unneeded work
On 6/10/22 I took my 2019 Honda Pilot into Danbury of Honda for a oil change. While the oil change went smoothly my issue with the service department is they recommend that I have a transmission service performed. My Pilot has 25,000 miles on it. It's been driven normally, no off road stuff, no towing, no long trips, no climbing mountains. Another words, it's been babied. Based on Honda's service schedule in the owners manual I should not need the transmission serviced until 105,000 miles. At a cost of over $200.00 based on Honda of Danbury's recommendations I'd waste over $600.00 doing maintenance that wasn't needed. Funny thing is they completely failed to recommend replacing the differential fluid which should be done every 30,000 miles. That recommendation I could have accepted as preventative & them looking out on my behalf.On the other hand recommending a transmission service I feel is trying to rip me off & take advantage of me.
- Customer service 1.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello, I appreciate you taking the time to share your feedback regarding your recent visit here at Honda of Danbury and would like the opportunity to discuss your recent oil change service visit for your 2019 Honda Pilot and communication with our Service Department. Can you please send your contact information to me? I look forward to hearing from you. Jay Whitlock General Manager Honda of Danbury jwhitlock@penskeautomotive.com
Satisfied Customer
Danbury Hinda us one of the most honest and professionally run dealership that I have ever had to deal with. They made it a very painless experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We are delighted to know that your experience was an honest and painless process. Thank you for leaving our Sales Team at Honda of Danbury a five-star review, MJ!
Battery backup camera
Backup camera not working took them 3 hours to look at it and all they did was disconnect the battery and plug it back in again unbelievable then they turned around and charged her $70
- Customer service 2.0
- Buying process —
- Quality of repair 1.0
- Overall facilities 2.0
- Overall experience 1.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Barbara , Your feedback is important to us here at Honda of Danbury and I would appreciate the opportunity to speak with you to address your feedback. Please email me with your preferred contact information. Thank you, Jay Whitlock General Manager Honda of Danbury jwhitlock@penskeautomotive.com
Very pleased!
Purchased a new vehicle and the experience was great. Jessica handled the transaction well and picking up the car was very efficient! This was the second purchase from Honda of Danbury and I was very happy with both of them.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Steve and congratulations! Honda of Danbury is happy to know that our Sales Team was able to ensure you had another great car buying experience. We appreciate your business and look forward to working with you again.
The best Honda dealership
Honda of Danbury is the best dealership i have ever dealt with. They are very professional and very up front with no pressure, hidden fees or surprises. I have purchased or leased a few Hondas from Danbury and will not go to any other dealer. Thanks to Tony D and Jay for their help in the process. Their service center is top notch and trust their advisors with diagnostic analysis.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Jor, thank you for your high star rating. We're happy to see that your experience with our team here at Honda of Danbury was excellent! We strive to deliver a great experience to all of our valued customers. We hope to see you again soon!
best experience in the worst market
The best car shopping experience in the worst market, Honda of Danbury is exceptionally clean and professionally operated. Everyone is pleasant and attentive. Special shout out to John Francisco who handled everything without pressuring me, answered questions and always responded in a timely manor. I will be returning for all future purchases.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Eileen, we are glad to learn that you are impressed with our sales department. Our team will be excited to learn about this review & how you had a pressure-free shopping experience. Thank you so much for being one of our valued customers and we look forward to your next visit!
Excellent
Jessica was and has been my representative and she is extremely knowledgeable and most importantly responsive to any needs that arise. She’s a great resource and I’m happy to have her support.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Ryan, we appreciate your great review for our team here at Honda of Danbury. We strive to provide our customers with the best service possible. We value your business.
Great customer service, honest and professional.
I had the best experience with Honda of Danbury. The process to get my new 2022 CRV was very simple and easy. The Sales representative, Mr. Anthony Delana and the entire staff were very helpful accommodating to my work schedule. I am very happy with my recent purchase and I love it. I would recommend you to visit this location.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Miryam, thank you for your positive review! At Honda of Danbury, our Sales Team is happy to hear we provided you with your best car-buying experience. Your recommendation is greatly appreciated, so reach out to Honda of Danbury for any auto needs in the future. Enjoy your new 2022 Honda CRV!
Good experience
Overall good experience. Sales staff very helpful, Jessica worked with us and was prompt in responding to any questions we had. So far very happy with our purchase!!
- Customer service 5.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Honda of Danbury appreciates the positive star rating, Kevin! The team is glad your experience was good overall. We look forward to earning that final star upon your next visit. Safe travels in your new ride.