Reviews
Where do I even begin?
Where do I even begin? I went to this dealership on my way to an event in Connecticut from New Jersey because I wanted to shop for my new luxury car. They were nothing but professional and helped me find the perfect car to suit my tastes. I also wanted to highlight one other point where another dealership closer to home tried to prey on me and give me an impossible deal. This dealership refused to let up, was patient in showing me with evidence that the deal wasn't completely accurate, and did so in the most honest way possible. I'd recommend them to anyone in the tri-state area looking for a family-owned dealership which is honest, willing to go the extra mile, and has a professional staff with a robust lot of cars. Top marks and I'm genuinely enjoying my new purchase of my dreamcar, the model I4 M50.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're delighted to hear that our team at BMW of Darien provided you with such a positive and professional experience. Enjoy your new I4 M50!
Not pleased how service was handled.
Not pleased how service was handled. Rep. Did not call me that they needed the car for a third day.
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- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
We apologize that our service did not satisfy your expectations. We set a high standard for ourselves and we are truly sorry that we did not meet your expectations during your last visit. I would like to see if there is anything we can do to help here. Please contact me directly. Thank you, Trevor Martin - Service Manager - 203-662-2027
Superb service- and helped with any and all needs of
Superb service- and helped with any and all needs of mine- from a loaner car to numerous follow up messages- the service was amazing
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Warren, we're delighted to hear that you had an amazing experience with the team at BMW of Darien. Thanks for sharing your feedback!
My oil change was seamless, very professional and curious
My oil change was seamless, very professional and curious staff promptly done and convent provided my transportation home
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience, Cynthia! We're glad to hear our team at BMW of Darien provided a seamless and professional service. We appreciate your feedback and look forward to serving you again!
Great staff and service.
Great staff and service. Always professional and responsive. Clear explanation for all services offered. Comfortable waiting area.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind words! We're delighted to hear that our team at BMW of Darien provided professional and responsive service. We appreciate your feedback and look forward to serving you again!
Tyler was great to work with.
Tyler was great to work with. All my needs, concerns and questions were met and answered.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for leaving BMW of Darien a five-star review! We are thrilled that Tyler was a pleasure to work with and met your expectations.
Easy to make a service appointment online.
Easy to make a service appointment online. Efficient in and out for the drop off and completed work ahead of ETA.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Randy, we're glad to hear that scheduling and service at BMW of Darien was smooth and efficient for you. Thanks for sharing your experience!
Great service, excellent follow-up.
Great service, excellent follow-up. Very happy with BMW of Darien and my service writer Thomas!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Debbie, thank you for giving a shout-out to Darien and Thomas! We are lucky to have them on the BMW of Darien team and we'll be sure to pass your five-star review along.
Great, quick & efficient service.
Great, quick & efficient service. Identified what needed to be done as well as additional request from me & performed it, even washed car twice!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
David, we're delighted to hear you had such a positive experience with our team at BMW of Darien. Thanks for sharing your feedback!
Always pleasant personnel, especially the repair
Always pleasant personnel, especially the repair representative ( Keith); well organized; excellent communication regarding findings and need for repair
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Don, thanks for the shoutout! We're glad to hear Keith and our team at BMW of Darien provided excellent service. We appreciate your feedback!