Reviews
Well worth the drive as we are from Maryville Mo.
Well worth the drive as we are from Maryville Mo. Levi Cocks and Mark Hermosillo had our best interests at heart. Helped me find a new Colorado ZR2 that checked all the boxes! Even had service install running boards and cover before I left on Saturday. Everything I was looking for. Same day also helped my 20 year old college daughter purchase her first vehicle, a Chevy trailblazer. They worked with her preferences and budget to get her a vehicle she loves. Big dealership with lots of inventory, but also with people who care for their customers. What more can you ask for?
Well worth the drive as we are from Maryville Mo.
Well worth the drive as we are from Maryville Mo. Levi Cocks and Mark Hermosillo had our best interests at heart. Helped me find a new Colorado ZR2 that checked all the boxes! Even had service install running boards and cover before I left on Saturday. Everything I was looking for. Same day also helped my 20 year old college daughter purchase her first vehicle, a Chevy trailblazer. They worked with her preferences and budget to get her a vehicle she loves. Big dealership with lots of inventory, but also with people who care for their customers. What more can you ask for?
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Your satisfaction is important to us, so we want to sincerely thank you for choosing The Karl Chevrolet Company and we hope to see you again soon!
I have been purchasing used and new vehicles from car
I have been purchasing used and new vehicles from car dealerships for many many years. Some good experiences and some bad experiences. I recently purchased my Suburban from Karls, his dealership is over 150 miles from my home, that's a 2.5 hour drive. What an experience I had. Yes, long ride and a lot of time driving but the service I received from Rob the salesman and more importantly, Leo the owner of the dealership was outstanding. I had many conversations, texts and videos with Leo regarding this particular Suburban he had in stock. Leo is a great guy and very honest, going forward, all of my future vehicle transactions will first start at Karls Chevrolet. Thank you. Rich Zingaro
I have been purchasing used and new vehicles from car
I have been purchasing used and new vehicles from car dealerships for many many years. Some good experiences and some bad experiences. I recently purchased my Suburban from Karls, his dealership is over 150 miles from my home, that's a 2.5 hour drive. What an experience I had. Yes, long ride and a lot of time driving but the service I received from Rob the salesman and more importantly, Leo the owner of the dealership was outstanding. I had many conversations, texts and videos with Leo regarding this particular Suburban he had in stock. Leo is a great guy and very honest, going forward, all of my future vehicle transactions will first start at Karls Chevrolet. Thank you. Rich Zingaro
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Rich, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
From Rob in sale's to all in service.
From Rob in sale's to all in service. I could not ask for anything better
From Rob in sale's to all in service.
From Rob in sale's to all in service. I could not ask for anything better
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Jerry, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.
Staff at very knowledgeable, polite, professional, and
Staff at very knowledgeable, polite, professional, and helpful. This is my 3third car from Karl and I won’t go anywhere else
Staff at very knowledgeable, polite, professional, and
Staff at very knowledgeable, polite, professional, and helpful. This is my 3third car from Karl and I won’t go anywhere else
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Karl Chevrolet provides excellent professional service.
Karl Chevrolet provides excellent professional service. The staff is courteous and responsive to the customer.
Karl Chevrolet provides excellent professional service.
Karl Chevrolet provides excellent professional service. The staff is courteous and responsive to the customer.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Poor.
Poor. This dealership never answers my e-mail question. Even the second time I got no response.
Poor.
Poor. This dealership never answers my e-mail question. Even the second time I got no response.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
KARL Chevrolet responded privately on 9/05/23 4:23 PM Doron, We take comments and feedback very seriously, and we appreciate you taking the time to let us know you were not happy with our team's level of service. I did research your inquiry about a 2012 Lexus LS460. On August 29th, Danielle did respond letting you know that car had been SOLD as was actually DELIVERED that same day. It appears that her email may have gone to your 'junk' folder and you never saw it. I responded again today by forwarding her email; but I am not sure it will go through. Please check the junk folder on your gmail account and look for an email from 'wecare@karldirect.com' ..... again, I apologize that you did not get our initial response. If you do find the email in the junk folder, I would appreciate it if you would consider revising your review as we do take these VERY SERIOUSLY. Our goal is to help each customer have an outstanding experience, regardless of whether they elect to do business with Karl Chevrolet or not. Thanks for the opportunity to assist you. I am sorry it did not work out this time; but perhaps there will be another opportunity in the future. Best, Leo Update on your vehicle of interest from Karl Chevrolet From: wecare@karldirect.com To: doronmillerusa@gmail.com August 29, 2023 Dear Doron, Thank you for your interest in the 2012 Lexus LS 460 we had listed for sale. This specific vehicle has been SOLD and being delivered today. I would be happy to keep you informed about other potential vehicles of interest. To help us provide you with relevant vehicle options, can you please let me know: Are specifically looking for a Lexus LS 460, or would similar size vehicles be of interest? Do you have a specific budget or price range you are looking at? Are there any specific "MUST HAVE" features? Is there any other criteria of importance - maximum mileage, etc? Be sure to bookmark our website at www.karlchevy.com to keep up with our latest inventory and specials. Our team looks forward to assisting you in your vehicle search. Thank you again for your interest in a vehicle from Karl Chevrolet. Thank you, Danielle LaValle Business Development Manager (203) 966-9508 (203) 972-0813 wecare@karldirect.com
I had a great experience with Wally.
I had a great experience with Wally. No pressure and easy process. Love my new Trailblazer.
I had a great experience with Wally.
I had a great experience with Wally. No pressure and easy process. Love my new Trailblazer.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Awesome service!
Gary was great,He made everything really easy for us. In just a few hours we were on the road with our new vehicle! Highly highly recommend checking this dealer out! No rushing, no hassle, one of the best dealers I’ve been to,if not the best!
Awesome service!
Gary was great,He made everything really easy for us. In just a few hours we were on the road with our new vehicle! Highly highly recommend checking this dealer out! No rushing, no hassle, one of the best dealers I’ve been to,if not the best!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi, we're happy you found our staff to be so supportive during your experience here at The Karl Chevrolet Company. Thanks for the recommendation, and have an amazing day!
TRIED TO BUY A CAR AND COULDN'T GET A CALL BACK
Monday, called and spoke to Gary to see if the 2019 Suburban was available. I was told it was available but he would have to check if the dealership dealt with Massachusetts RMV because it is a pain. Because I live an hour and a half away I offered to leave a deposit and explained I wanted to do as much as possible over the phone. I was told no to leaving a deposit, you know because he had to first figure out if they deal with MA RMV. Tuesday, no return call from Gary. I called him at 4:00 and he told me the same thing "well as I told you dealing with the Massachusetts RMV is a pain." I asked to speak to a manager because at this point I felt like he was brushing me off. I had already explained I had no trade-in, financing already secured, offered to leave a deposit, and wanted to purchase the Suburban. I spoke to Leo Karl at 4:10pm and explained. He said they do in fact deal with Masssachusetts and deal with out-of-state sales all the time. I again reiterated that I would like to purchase the car, he stated he was going into a meeting and would call right back as soon as he checked the availability of the Suburban. No call back! I called and left a message for Leo on Wednesday. No call back. I reached out via their online chats throughout the week and confirmed the vehicle was still available. I also was told the message to Leo that I was expecting a call back would be passed along. My husband called on Wednesday and spoke to Gary, who said he would check on availability and get back to him. NO call back. It is now Friday, and I still have not recieved a call back from the dealership. So, one last attempt, I put in an online request to Steve Karl this time and am awaiting a return call for a purchase and home delivering option of the vehicle. I am glad I live an hour and a half away because if I had to deal with this in person after a long drive I would be really upset. Beyond frustrated and disappointed that a company in the business of selling vehicles doesn't seem to want to sell their vehicle to a ready and willing customer.
TRIED TO BUY A CAR AND COULDN'T GET A CALL BACK
Monday, called and spoke to Gary to see if the 2019 Suburban was available. I was told it was available but he would have to check if the dealership dealt with Massachusetts RMV because it is a pain. Because I live an hour and a half away I offered to leave a deposit and explained I wanted to do as much as possible over the phone. I was told no to leaving a deposit, you know because he had to first figure out if they deal with MA RMV. Tuesday, no return call from Gary. I called him at 4:00 and he told me the same thing "well as I told you dealing with the Massachusetts RMV is a pain." I asked to speak to a manager because at this point I felt like he was brushing me off. I had already explained I had no trade-in, financing already secured, offered to leave a deposit, and wanted to purchase the Suburban. I spoke to Leo Karl at 4:10pm and explained. He said they do in fact deal with Masssachusetts and deal with out-of-state sales all the time. I again reiterated that I would like to purchase the car, he stated he was going into a meeting and would call right back as soon as he checked the availability of the Suburban. No call back! I called and left a message for Leo on Wednesday. No call back. I reached out via their online chats throughout the week and confirmed the vehicle was still available. I also was told the message to Leo that I was expecting a call back would be passed along. My husband called on Wednesday and spoke to Gary, who said he would check on availability and get back to him. NO call back. It is now Friday, and I still have not recieved a call back from the dealership. So, one last attempt, I put in an online request to Steve Karl this time and am awaiting a return call for a purchase and home delivering option of the vehicle. I am glad I live an hour and a half away because if I had to deal with this in person after a long drive I would be really upset. Beyond frustrated and disappointed that a company in the business of selling vehicles doesn't seem to want to sell their vehicle to a ready and willing customer.
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Hi, we apologize that you have not heard back from anyone at the dealership. A member of our staff will be reaching out to you shortly. We appreciate your business and look forward to speaking with you soon.
Service
We recently had our tires replaced. They had the car for the whole day. I drove the car to Hampton Bays, NY a few days later and the pressure on one of the tires kept slowly dropping. I brought it to a service station and after several hours they discovered that a gasket had a small tear in the rubber.
Service
We recently had our tires replaced. They had the car for the whole day. I drove the car to Hampton Bays, NY a few days later and the pressure on one of the tires kept slowly dropping. I brought it to a service station and after several hours they discovered that a gasket had a small tear in the rubber.
- Customer service 3.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello there, we appreciate you taking the time to leave us this feedback. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (203) 920-4770.