Karl Chevrolet

Just picked up our new 2018 Suburban from Karl, the entire process so incredibly easy. Thanks to Rob Ferraro for the great service, couldn't have asked... for more.

Karl Chevrolet and Rob Ferraro are the place to go. I had a hassle free purchase on my vehicle that was sold at a fair price for this buyer.

Our first vehicle from them was a used Suburban. That experience was very good so we decided to go back when we were ready for our new Suburban. I liked... that our salesman was completely up front with us. We had a bottom line without any games, which I just don't have time for. I also appreciated the lack of high pressure. I would definitely recommend Karl Chevrolet to all of my friends.

Karl once again has lived up to my expectations. I purchased a new Tahoe, and the process was seamless. Over the years, I have purchased cars from Leo... Jr., Leo III, and Wally. All of these vehicles I was pleased with. 79 Z-28, 1991 Lumina Euro, 2012 Cruze, 2013 Volt, and this 2018 Tahoe. Another fantastic experience - Bravo! Next car will be purchased from Steve.

I am the type of guy that hates to haggle for a good price on a car. I did my homework online so I know what a great price was to be. Mr. Karl made... the process so easy. I am grateful to him and his staff. Tom F.

They do not want to help their customers, we were looking to lease a new car from them, but the owner refuses to take our car back due to a lack of space.... DO NOT USE THIS DEALERSHIP, they don't care about their customers

Good Service.....vehicle was serviced in a timely manner....friendly staff

I recently had the pleasure of visiting and leasing a car from Karl Chevrolet. After calling several Chevrolet dealers in the area and being dissatisfied,... I could not have been happier with my time at Karl Chevrolet. Rob Ferraro was incredible to work with. He was patient, engaging, and clearly explained every detail of my automobile and the leasing process. I would absolutely recommend Rob and Karl Chevrolet to anyone looking to buy or lease a car. I will not go to any other Chevrolet dealer. - DF

I've been a Karl Service customer for nearly 24 years, and have no need to have my vehicles serviced anywhere else.

I have had a reasonably good experience with Karl Chevrolet up to this point which makes my most recent interaction with them even more disappoining. I... own a 2016 Gen 2 Chevy Volt and took it in to have an oil change and the 45,000 mile service recently. At the time, I also noted that the check engine light for a fault in the O2 sensor had showed up a couple of weeks back and went away on its own after a day of driving. This is an issue for which I had brought in the car twice perviously under the bumper-to-bumper warranty (once when the light was active at the time I dropped it off for service) and both times the service department told me that it was a false alarm and they just reset the indicator. It turns out that GM does not have a solution for this issue at this point and is working on a resolution, which is perfectly fine. However when I asked for this to be looked at again this time, the service department told me that it would be out of warrantly (because of the high miles) unless the issue is exactly the code for which I had brought it in earlier (the O2 sensor). The example the technician gave me was that if the wiring was faulty instead (ie no problems with the O2 sensor itself), it would take them the whole day to debug and fix the issue and this would be at my cost. This is absurd. The service department chose not to do this deep dive to check for faulty wiring both times I brought the car in for service under warranty. In other words they chose to not check to see if there was any specific fault with my car because there was a more general issue impacting all vehicles. How is it now ok for them to charge me if they find an issue that would have been covered under the warranty at the time? The simple fact is that the service department has no way of knowing if any fault they find now was present when I brought it in previously because they chose not to do a thorough investigation at the time. It is disappointing, this was one of the better dealers in this area. Maybe it is just time to move away from this brand. Edit to Dealer Response: I very much appreciate management's desire to offer better service to its customer. I wanted to clarify one point in your response. "I will note that there are many different things that can trigger the Service Engine Soon (SES) lamp to illuminate. It is important to realize that GM is not going to cover everything that may cause this same indicator to come on. I believe our service consultant and technician were trying to make this point to you and I apologize if it came across otherwise. " I am not suggesting that GM should cover everything that may cause the Service Engine Soon indicator to illuminate. In fact, your service consultant gave me the example of a faulty wire after I told him that I noticed it was the same code I had brought it in for earlier (my.chevrolet.com shows me the fault codes). My review still stands. I gave you a "Good" rating for quality of work and poor marks for customer service and friendliness. If I do decide to visit you again at a later date and receive better service, I will consider updating my review.